Advanced Air NT vs UB Cool

Advanced Air NT

UB Cool Air Conditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Advanced Air NT
  • Excellent response time
  • Very strong customer service
  • Competitive pricing
UB Cool Air Conditioning
  • Discounts available
  • Fast response times
  • Strong customer service

Cons

Advanced Air NT
  • Relatively short warranty period
  • No weekend availability
  • No price matching policy
UB Cool Air Conditioning
  • Doesn't service rural areas
  • No weekend availability
  • No boiler heating available

Summary

Darwin-based air conditioning installation company Advanced Air NT has been rated first for the region by our review team. This is due to a combination of their competitive pricing, extensive industry experience, rapid response times, high standards of customer service and satisfaction, all while offering good quality and a range of products.

UB Cool Air Conditioning Review is the runner up in the Darwin region, ranked as our second top recommended air conditioning installation company, securely in the top 5. UB Cool Air Conditioning offer more competitive pricing than Advanced Air NT and have great customer service via phone with some of the fastest response times in the region when replying to customer queries.

Price

Advanced Air NT

UB Cool Air Conditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

UB Cool Air Conditioning, when rated for overall cost-effectiveness as compared to their competitors, scores an outstanding 5 out of 5. Advanced Air NT’s overall cost-effectiveness was also very good, with a rating of 4 out of 5 by our Advanced Air NT Review team. This ranks them in equal second place when compared to its competitors in our top 5 recommended companies in this region.

UB Cool Air Conditioning’s prices are generally in the low range. Our UB Cool Air Conditioning Review team found the Darwin based company to provide the cheapest prices of all our top 5 recommended air conditioning installation companies in the region. They also offer premium after sales service and a 5-year warranty on their workmanship. This NT based company will offer price matching on quotes that are genuinely like for like, depending on the actual price difference. UB Cool Air Conditioning are also open to volume discounts, offering their customers particular package deals when they plan to purchase multiple systems for the one air conditioning installation project. Advanced Air NT can also offer volume discounts to customers when multiple units are purchased at once.

As they try to proceed with the lowest price they can offer Advanced Air NT do not generally do price matching. They are, however are sometimes able to negotiate, reducing the price to offer their customers a better deal.

Advanced Air NT stands out from their competitors with their detailed quotes. These provide a specific listing of all the costs involved, ensuring the customer has all the information they require in a detailed break down.

Rather than offering manufacturer deals and cash backs to customers UB Cool Air Conditioning offer sales through their warehouse at times, which may add value to the transaction.

Customer Service

Advanced Air NT

UB Cool Air Conditioning

Clear quote

Weekend availability

Customer service rating by phone

8/10
8/10

Customer service rating by email

9/10
6/10

Response time to acknowledge request

< 6 hours
< 6 hours

Response time to provide quote

< 6 hours
< 6 hours

Online ratings / reviews

4.5/5
4.3/5

Advanced Air NT has a rating of 8 out of 10 for customer satisfaction experienced via the phone, placing them in equal first alongside UB Cool Air Conditioning when compared to the rest of the top 5 in the region. Via email they went even higher, receiving a rating of 9 out of 10 for customer satisfaction, again ranking them in first place. In terms of response time, Advanced NT was found to have very fast rates in both cases.

UB Cool Air Conditioning unfortunately ranked in last place for customer service via email, with a rating of 6 out of 10. This was partly due to the technician providing general responses on a quote, as the information may change once a site inspection has been done. Their response time however was on par with Advanced Air NT’s, responding to queries and sending out quotations generally within a 6-hour time period per task. These response times are among the fastest for the region. The Advanced Air NT Review team are particularly good with correspondence via email, offering great follow up.

When engaging in contact by phone at Advanced Air NT customers speak with a receptionist who is knowledgeable and can provide them with all the information they need, answering questions about air conditioning systems, installation and products.

At UB Cool Air Conditioning online quote requests are generally answered by a technician who is eager to help and concise in his communications.

Advanced Air NT and UB Cool Air Conditioning provide their customers with free on-site quotes, with no extra fee charged upfront to the customer. They can provide fully digital and detailed quotes where a floor plan is provided and UB Cool Air Conditioning prefer this method as it is generally more accurate.

Advanced Air NT install and repair air conditioning systems in Darwin and its surrounding areas. They do service rural areas, and do not normally charge the customer for their travel time to these rural locations.

Neither company provides financing options to its customers. UB Cool Air Conditioning can provide an exception with the purchase of Fujitsu systems, where financing may be offered as a manufacturer promotion. Advanced Air NTis looking into financing options to provide to their customers.

Both are closed for business on weekends.

Expertise

Advanced Air NT

UB Cool Air Conditioning

Apartments

Commercial and residential

ARC Tick

Year established

2001
2007

Installation warranty

5 YEARS
5 YEARS

Advanced Air NT has 17 years of industry experience and expertise behind them, being established in 2001. UB Cool Air Conditioning is backed by 11 years of industry experience and expertise.

Both Advanced Air NT and UB Cool Air Conditioninginstall and repair air conditioning systems in the Darwin region, providing solutions to commercial and residential properties, as well as apartments. Of the two only Advanced Air NT service rural areas. Their products include split, reverse, inverter and multi-systems and ducted heating and cooling systems. They note that mainly cooling systems are installed in Darwin, ones that work well in the humid climate.

Both companies provide a high level of industry knowledge and expertise to their customers and are endorsed by the ARC tick of approval, giving them a license to handle refrigerants.

Advanced Air NT and UB Air Conditioning’s products both come with a 5-year system warranty and a 5-year warranty on installation and workmanship.

As the top two for the region and both rating 4.5 out of 5 on our Compare Ait Conditioning Rating, either company would be an ideal choice to install your air conditioning systems, with UB Cool Air Conditioning offering lower prices while Advanced Air NT the only of the two willing to service rural areas.