The Heat Shop vs Coldflow

The Heat Shop

Coldflow

Price

Customer Service

Compare Air Conditioning Rating

Pros

The Heat Shop
  • Cheap prices
  • Good response time to email request
  • Fast response times
Coldflow
  • Discounts available on pricing
  • Excellent customer service by phone
  • Weekend availability

Cons

The Heat Shop
  • No deals during off season months
  • No weekend availability
Coldflow
  • No apartments
  • Not the lowest pricing available
  • Not the strongest customer service by email

Summary

The Heat Shop and Coldflow are in the top 5 air conditioner installation services in Geelong, rated as number 1 and 3 respectively. The Heat Shop was given an overall score of 4.5 out of 5 by our Compare review team, with Coldflow scoring a respectable 4.

While The Heat Shop, overall, outranks Coldflow with lower prices and the ability to install air conditioning in apartments, if you are looking for financing and weekend availability, Coldflow offer both whereas neither option is available from The Heat Shop. If you prioritise that work being done on the weekend then Coldflow may be the appropriate choice for you.

Price

The Heat Shop

Coldflow

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

The Heat Shop offers the least expensive prices in the Geelong region, but will only give discounts on larger jobs when queried. They are open to price matching quotes from other installation companies if the details of the quote are the same.

While Coldflow’s prices are more expensive than The Heat Shop, they still remain reasonable and competitive when compared to other businesses in the region. They offer discounts on pricing, seeking to provide their customers with an installation best suited to not just their needs but also taking their budget into consideration. Like The Heat Shop, Coldflow are open to price matching quotes from competing companies if, as with The Heat Shop, the products and installation details on the quote are the same. During the quotes process they are open to discussing price options specific to the job.

Depending on the air conditioning unit’s manufacturer, Coldflow pass on deals provided by specific brands. They also help customers in the selection of a deal best suited to that customer’s specific needs. These offers are available on Coldflow’s website where they are regularly updated and changed. While The Heat Shop does not offer such deals, their prices remain uniformly cheap and can be discussed further when the quotation is generated. When discounts are taken into account Coldflow may turn out to be a cheaper option, depending on the deal that is available at the time.

Coldflow also offer financing to their customers whereas The Heat Shop does not. Both installation companies offer free on-site quotes, which is standard for the Geelong area.

Overall, The Heat Shop offered the best value on price with a score of 5 out of 5, but was less flexible on their pricing. Coldflow, while scoring 4 out of 5 in terms of value, have room to move on price due to discounts and when trying to fit the job to the customer’s budget and needs.

Customer Service

The Heat Shop

Coldflow

Clear quote

Weekend availability

Customer service rating by phone

8/10
6.5/10

Customer service rating by email

8/10
9/10

Response time to acknowledge request

24 - 48 hours
24 - 48 hours

Response time to provide quote

24 - 48 hours
24 - 48 hours

Online ratings / reviews

4.8/5
4.1/5

The Heat Shop offers excellent customer service, scoring the second highest for the region at 4 out of 5. Coldflow were not far behind, scoring 3.9 out of 5. These scores sit at the higher end for the region.

Both The Heat Shop and Coldflow’s customer service representatives were always friendly and eager to help with enquiries either over the phone or via email. While they both offer exceptional levels of customer service to their clients, The Heat Shop and Coldflow both rated as fast for their response times. Both companies acknowledged receipt of an online request for a quote with 24 – 48 hours, and provided a written quote within that same time period.

It may be more convenient for 9-5 workers that Coldflow offer weekend availability where The Heat Shop does not. If this is an essential factor and you require weekend work done, then Coldflow would be the appropriate choice out of the two. They are willing to take the time to discuss different customer needs and circumstances, offering tailored recommendations within their quotes that are specific to requirements. Coldflow also scored very strongly at a 9 out of 10 for customer satisfaction via email, whereas The Heat Shop scored lower for their customer service via email, but scored higher overall, with a score of 8 out of 10.

The warranty for The Heat Shop is 5 years, with Coldflow offering a slightly longer warranty period of 6 years, which is around the average for the top 5.

Another consideration to take into account is that while The Heat Shop is willing to work on apartments, Coldflow does not offer this option. If you are living in or moving into an apartment block this may help make your decision between the two as otherwise they rate very highly and closely in customer service rankings.

Expertise

The Heat Shop

Coldflow

Apartments

Commercial and residential

ARC Tick

Year established

1985
1966

Installation warranty

5 YEARS
6 YEARS

Both companies have been operating for over 30 years; with Coldflow being established in 1966 and The Heat Shop in 1985 and both offer high technical expertise. Their technicians are well placed to advise customers on the appropriate unit for their home.

Overall, Coldflow has over 50 years of experience installing and repairing air conditioning units, making them a competitive option for customers to consider. Their technicians are able to work with various products, offering friendly and well-informed advice, which along with their competitive prices give them an edge among competition.

With 30 years’ experience, The Heat Shop are also knowledgeable and professional plus have the added bonus of being able to install units in apartments, a service not offered by Coldflow. Coldflow are, however, able to install and service steam boilers, where The Heat Shop cannot.

Both businesses work across residential and commercial sectors.

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