The Heat Shop vs GJ Bradding

The Heat Shop

G.J. Bradding Heating & Cooling Systems

Price

Customer Service

Compare Air Conditioning Rating

Pros

The Heat Shop
  • Cheap prices
  • Good response time to email request
  • Fast response times
G.J. Bradding Heating & Cooling Systems
  • Strong customer service
  • Excellent pricing
  • Broad range of AC systems installed

Cons

The Heat Shop
  • No deals during off season months
  • No weekend availability
G.J. Bradding Heating & Cooling Systems
  • Average response times by email
  • No weekend availability
  • No price matching

Summary

The Heat Shop and G.J. Bradding Heating & Cooling Systems are similar on comparative price points, customer service and expertise. Either of these Geelong-based businesses would be a great choice for airconditioning installation in the area.

Although The Heat Shop is rated first in the Geelong area, our review found that G.J. Bradding Heating & Cooling Systems performed quite well across a number of criteria. Overall G.J. Bradding Heating & Cooling Systems received Compare Air Conditioning Ratingof 4 out of 5 stars and were securely placed among our top 5 rated air conditioning installation companies based in Geelong. The Heat Shop’s Compare Air Conditioning Ratingwas of 4.5 out of 5, making them the top choice of installation company in the area.

Price

The Heat Shop

G.J. Bradding Heating & Cooling Systems

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

The Heat Shop and G.J. Bradding Heating & Cooling Systems both offer exceptional value for money, each being scored 5 out of 5 for cost-effectiveness. Their price points for installation and repairs are competitive, but differ in terms of what discounts are on offer.

The Heat Shop will offer price matching, on the condition that the details of the quote are the same. G.J. Bradding Heating & Cooling Systems do not offer price matching for quotes from other companies, but they do offer competitive pricing on their work overall. This pricing can be also be negotiated with a G.J. Bradding Heating & Cooling Systems representative once the quote is generated.

At certain points in the year G.J. Bradding Heating & Cooling Systems will assist their clients in taking advantage of promotions and special offers from their partnered manufactures. This sets them apart from The Heat Shop, who do not offer such promotions. This would give G.J. Bradding Heating & Cooling Systems an advantage to customers planning to install in the cooler months.

Generally The Heat Shop and G.J. Bradding Heating & Cooling Systems do not generally offer volume discounts on their work, however, once again these prices can be negotiated during the quotation process.

Overall, both companies are competitive on price and are willing to negotiate at certain points. If you are looking for special deals and to have your system installed in the off-season, G.J. Bradding Heating & Cooling Systems have a slight advantage by offering these. Otherwise both companies offer reasonable pricing and have some flexibility in terms of negotiation, with either one offering high value when it comes to pricing in the Geelong region, where they come equal first in this area.

Customer Service

The Heat Shop

G.J. Bradding Heating & Cooling Systems

Clear quote

Weekend availability

Customer service rating by phone

8/10
8/10

Customer service rating by email

8/10
7.5/10

Response time to acknowledge request

24 - 48 hours
2 - 4 days

Response time to provide quote

24 - 48 hours
2 - 4 days

Online ratings / reviews

4.8/5
4.1/5

The staff of The Heat Shop and G.J. Bradding Heating & Cooling Systems came across as very polite and helpful, with strong product knowledge that was conveyed in clear terms. Overall The Heat Shop scored 4 out of 5 for customer service, with G.J. Bradding Heating & Cooling Systems only .1 of a point behind on a score of 3.9.

 

The Heat Shop were slightly stronger in their responses, scoring 8 out of 10 for customer service satisfaction in both phone and email enquiries.  G.J. Bradding Heating & Cooling Systems were scored 8 out of 10 for phone satisfaction and a 7.5 out of 10 for email. The Heat Shop responded with a fast rating, whereas G.J. Bradding Heating & Cooling Systems responses were slower at a medium rating.

 

G.J. Bradding Heating & Cooling Systems usually replied to initial email requests within 48-84 hours, sending quotes out in the same timeframe. The Heat Shop commonly acknowledged initial email requests within 24 – 48 hours and also delivered their quotes to customers within the same turnaround time.

In terms of financing G.J. Bradding Heating & Cooling Systems offers this to their clients through third-party companies they are partnered with. The Heat Shop does not offer financing.

Both businesses offer both fully digital and free on-site quotes to their clients and each offer a 5-year installation warranty. The quotes are clear and detailed, with any further questions addressed in a friendly manner.

The Heat Shop and G.J. Bradding Heating & Cooling Systems offer recommendations of brands and systems within the quote, along with estimated price points. They are also able to work with a wide variety of brands besides their partner companies.

Servicing Geelong and its surrounding areas, G.J. Bradding Heating & Cooling Systems are able to offer rural services to their clients, making them very accessible.

Neither one have weekend availability, which may be a deciding factor for customers who would prefer work be done during that time period.

Expertise

The Heat Shop

G.J. Bradding Heating & Cooling Systems

Apartments

Commercial and residential

ARC Tick

Year established

1985
1982

Installation warranty

5 YEARS
5 YEARS

G.J. Bradding Heating & Cooling Systems and The Heat Shop have over 30 years’ experience, having been established in the 80s. They offer significant industry knowhow, with dedicated technicians offering quality workmanship and professionalism, covering both residential and commercial installation.

They are able to work and install within apartments. Of the two, only G.J. Bradding Heating & Cooling Systems will work on steam boilers but both have the knowledge to work on brands outside of their recommended manufacturers.

Their representatives showed the ability to convey their knowledge and explain different points throughout the process in language that was easy for customers to understand.

The expertise of G.J. Bradding Heating & Cooling Systems and The Heat Shop allow them to assist customers by creating and recommending the best-suited installation solution for their needs and budget.

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