Deep Blue vs Acclaim Air Conditioning

Summary

Based on outstanding customer service and competitive prices, our Deep Blue Air Conditioning Review team found this company to be the top air-conditioning installation company in the Gold Coast.

Acclaim Air Conditioning, who came in fifth of the top 5, also have a wealth of industry knowledge, operating for over 17 years with excellent workmanship and customer service.

Both companies work within the greater South East area of the Gold Coast and its rural areas, offering commercial and residential services with the equal second lowest prices for the region. They can install and repair a wide range of units, but due to the Gold Coast weather only Acclaim Air Conditioning offer evaporative units with neither working on boiler systems.

Price

Acclaim Air Conditioning and Deep Blue Air Conditioning’s proposed prices for installation and repairs are fairly competitive, offering value for money on their work when compared with our other top 5 Gold Coast air conditioning companies. Both Acclaim Air Conditioning and Deep Blue Air Conditioning come in equal second in terms of cost-effectiveness for the region, with a score of 4 out of 5.

It’s worth noting that Deep Blue Air Conditioning’s quotes were not only often equal to, but also below market average on occasion. This may explain why they do not offer volume discounts where Acclaim Air Conditioning will consider doing so at the discretion of the sales person and depending on the job. Also, Acclaim Air Conditioning can also authorise extra incentives, which would save customers on installation costs, if multiple jobs were completed in one day.

Acclaim Air Conditioning don’t normally offer price matching, but are willing to consider it if there is a small price difference, usually within or below a $500 bracket. Deep Blue Air Conditioning will consider price matching, but when the match is with a truly like-for-like installation and precise model.

Furthermore, Acclaim Air Conditioning will not directly offer manufacturer deals on their work, but they will direct the customers to the manufacturer and can provide serial numbers and receipts as proof of purchase in order to access these deals. Deep Blue Air Conditioning occasionally offers promotions to their customers, adding extra value to already reasonable pricing.

Through our Deep Blue Air Conditioning and Acclaim Air Conditioning reviews, we found that both companies offer financing options for its customers.

As is standard throughout the area, both offer free on-site quotes, with Deep Blue Air Conditioning also forgoing a call out fee. Both of these Gold Coast installation companies offer good value for money, which can be extended by discounts on specific occasions, depending on each job and what manufacturers have on offer.

Customer Service

While both companies scored reasonably well on customer service, Deep Blue Air Conditioning came across as genuinely accommodating, offering great technical expertise and notably provided a direct mobile number to a technician who will respond quickly to any follow up queries. Through our interactions with Deep Blue Air Conditioning over phone and email, we rated their customer service as an 8 out of 10. This score breaks down into 8 of 10 for phone interactions with their customer service via email scoring slightly higher at an impressive 9 out of 10.

The staff at Acclaim Air Conditioning were rated a 7 out of 10 for email responses and a 7.5 out of 10 for phone. These ratings offer a medium response rate when compared to our other top 5 Gold Coast installation companies. Their staff was friendly and well-informed, answering all questions clearly and being able to offer a range of advice. Acclaim Air Conditioning’s team were also able to provide detailed considerations such as the impact of the Gold Coast climate with humidity and condensation.

Both customer service teams were rated medium in terms of their response time. Deep Blue Air Conditioning and Acclaim Air Conditioning commonly acknowledged initial email requests within 2-4 days of the request, providing a clear quote within the same time period.

Acclaim Air Conditioning provides a direct email address on their website, and sets customers up directly with technicians who are able to help with the process of picking out an air-conditioning system.

Both companies provide easily accessible communication platforms and good customer service, based on ease of use and the knowledge and friendliness of those delivering communication to customers.

Expertise

Gold Coast based air Conditioning Installation companies, Deep Blue Air Conditioningand Acclaim Air Conditioning, offer dedicated teams that provide solutions for both residential and commercial properties, including apartments, to install and repair air conditioning systems.

Deep Blue Air Conditioninghas operated for 5 years, with over 20 years of experience within the team, giving them particularly knowledgeable technicians in comparison to other Gold Coast based air conditioning installation companies. From quote to installation the Deep Blue Air Conditioningteam offer a good understanding of products being installed, offering support and direction backed by knowledge and experience.

Acclaim Air Conditioning are also experienced, having been established in 1996 giving them 17 years of experience. Their team offer high levels of technical expertise and a wealth of experience with technicians who offer informed recommendations. They are able to answer customer questions in a clear and understandable manner, which is very helpful when coming from a non-technical background.

Deep Blue Air Conditioning offer a 5-year installation warranty, with Acclaim Air Conditioning offering a 5-year manufacturer’s warranty and 12 months installation warranty. Both have the ARC tick of approval, meaning they have a refrigerant handling licence.

If you are looking for value and service either Deep Blue Air Conditioning or Acclaim Air Conditioning offer both, but may be limited in the discounts they offer and by not working on the weekends, which may not be convenient to customers who work on weekdays.