Deep Blue vs Air-Care Air Conditioning

Summary

Rated just outside of the top 5 air conditioning installation companies in the Gold Coast area, Air-Care Air Conditioning was established in 1988 and has the unique selling point of offering a 24/7 breakdown and emergency service. They also offer a wide range of discounts on prices but as Air-Care Air Conditioning stock and install high quality leading brands, their prices range from standard to slightly higher than market pricing.


Deep Blue Air Conditioning are also a Gold Coast based installation company who have reasonable pricing and great service, leading to them being ranked as the top air-conditioning installation company in the Gold Coast. 

Family owned, Deep Blue Air Conditioning operates in the local and surrounding regions of Gold Coast, Tweed Heads, South East QLD and Northern NSW. Air-Care Air Conditioning also covers the southern end of the Gold Coast. They are located in Burleigh Heads, with the company servicing from Tweed Heads through to Logan areas.

Price

In terms of price Air-Care Air Conditioning stock and install high quality leading brands of air conditioners, which is reflected in their slightly higher market pricing. While not the cheapest option in the Gold Coast-based market they do offer volume discounts on more than one unit, price match and pass on deals and promotions. Of these discounts, the only one not offered by Deep Blue Air Conditioning are volume discounts, as their prices are already at the lower end of the market. Deep Blue Air Conditioning will also only consider price matching on genuine like for like quotes.

Overall for price our Deep Blue Air Conditioning Review team rated them with a strong 4 out of 5 stars. Air-Care Air Conditioning received a still respectable 3 out of 5, but was more expensive on certain units. In this respect customers should keep in mind that Air-Care Air Conditioning offer premium brands. Deep Blue Air Conditioning’s score placed them in second place for pricing along with two other Gold Coast based air conditioning installation companies.

The discounts offered by Air-Care Air Conditioning are considered on a case-to-case basis and at the discretion of their management. Volume discounts offered by them depend on the number of units purchased. Again this decision is at the discretion of the Air-Care Air Conditioning management. Furthermore the Air-Care Air Conditioning team do not advertise specials or promotions on their website. They leave sourcing of these up to the customer.

Customer Service

Our customer service reviews are based on communication by phone and via email, with response times also considered. Air-Care Air Conditioning was rated with an average level of customer service. Staff were found to be helpful, very knowledgeable and experienced in their customer service, but specifically in regards to email response times, were considered slow. This is reflected in a score of 4 out of 10 for customer service via email, one of the lower scores in the Gold Coast market. Their team took over 4 days to respond to an initial quote request, delivering the quote in the same amount of time.

By comparison, Deep Blue Air Conditioning’s response time over email was 2 – 4 days to respond to a request, with the same amount of time to turn around the quote. Impressively via email their score was 9 stars out of 10. The quote prepared for us upon enquiry was presented in a user-friendly way that came with the added bonus of company directors running through it all with you and take time to clearly explain technical details and answer questions. Both of Deep Blue Air Conditioning’s scores rank them as offering the best customer service in the Gold Coast market but with an average response time.

Air-Care Air Conditioning fared somewhat better in their customer service score over the phone, receiving a solid 7 out of 10. Deep Blue Air Conditioning went one point further, scoring 8 out of 10.

Deep Blue Air Conditioning were genuinely accommodating with their customer service, offering great technical expertise and providing a direct mobile number to a technician who can respond quickly to any follow up queries. They also provide financing options for customers, which can assist those unable to pay the entire amount upfront. Air-Care Air Conditioning does not provide any formal financing solutions nor does it offer instalment payments

To get a quicker response from Air-Care Air Conditioning, our review team found that as well as providing house plans so their team can give a more accurate quote, customers might want to follow up by phone to expedite the process.

Expertise

Having been established since 1988, Air-Care Air Conditioning can perform installations, maintenance and repair of a wide range of air conditioning systems. Deep Blue Air Conditioning, while being established more recently in 2012, has a team with 20+ years of experience. Each are covered by the industry standard ARC tick of approval with Deep Blue Air Conditioning offering a market average 5 year warranty to Air-Care Air Conditioning’s 3 years. Both Deep Blue Air Conditioning and Air-Care Air Conditioning work with both commercial and residential premises, including apartment buildings. As with the rest of the Gold Coast Deep Blue Air Conditioning and Air-Care Air Conditioning only install systems that are appropriate for the Gold Climate.

Despite having slower response times and higher prices, Air-Care Air Conditioning offers a very useful 24-hour emergency breakdown service. This service aims to be with customers within 4 working hours. They also boast a high success rate in repairing faulty units on their first visit.

With a good amount of experience and wide range of brands on offer, either Air-Care Air Conditioning or Deep Blue Air Conditioning would be good choices to install your airconditioning system. The promise of 24/7 assistance from Air-Care Air Conditioning may appeal to many customers, especially due to the Gold Coast climate.