Deep Blue vs Air Supply

Deep Blue Air Conditioning

Air Supply Air Conditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Deep Blue Air Conditioning
  • Excellent customer services
  • Low prices
  • Price matching policy
Air Supply Air Conditioning
  • Strong customer service ratings
  • Competitive pricing
  • Good response times

Cons

Deep Blue Air Conditioning
  • OK (not outstanding) response times by email
  • No weekend availability
  • No volume discounts available
Air Supply Air Conditioning
  • Rigid pricing model
  • No weekend availability
  • No volume discounts available

Summary

Family owned, Deep Blue Air Conditioning and Air Supply Air Conditioning are Gold Coast based installation companies, each with more than 20 years of industry experience and knowledge, making them two of the longest running businesses from our recommended top 5 air conditioning installation companies in the region.

Deep Blue Air Conditioning’s competitive prices, customer service and longer warranty have all contributed to making them the first rated company in our top 5. Air Supply Air Conditioning has more expensive pricing but provides great customer service, scoring 4 out of 5 to Deep Blue Air Conditioning’s 4.2 out of 5. Their strong customer service, including a fast rated response time has contributed to Air Supply Air Conditioning placing third in the top five for the Gold Coast region.

Both companies work within the residential and commercial sectors, offering installation and repair on apartments and residences, including those in rural areas.

Price

Deep Blue Air Conditioning

Air Supply Air Conditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Our Air Supply Air Conditioning review team rated the company 3 out of 5 for cost effectiveness, ranking them in fifth place against the rest of the top 5. Deep Blue Air Conditioning bested this score, earning a strong 4 out of 5 for cost-effectiveness, offering fairly competitive prices on their installations and repairs. Furthermore Deep Blue Air Conditioning’s quotes are often equal to, or below the market average, placing them equal second in terms of cost-effectiveness for the region. Within the wider market these are both good ratings on cost-effectiveness.

Air Supply Air Conditioning still offer fairly reasonable deals and thereby value when compared to their competitors in the Gold Coast area. As well as offering occasional cash back deals they offer promotions on products such as Peak Smart, which can be installed to preserve energy on your air conditioning, meaning savings on your electricity bills. Our Air Supply Air Conditioning review team found that this business does not offer volume discounts and will not price match their quotes against competitor quotes.

Deep Blue Air Conditioning also do not offer volume discounts, but will consider offering price matching, as long as the match is on a truly like-for-like installation and precise model. They can also assist their customers when accessing manufacturer promotions and cash back deals, adding extra value to their already reasonable pricing.

Deep Blue Air Conditioning can also take some financial pressure off their customers by offer financing options whereas Air Supply Air Conditioning does not offer such options and require a 50% deposit up front. Deep Blue Air Conditioning offer a 5 year instillation warranty which will cover their customers should something go wrong with the unit due to installation, saving on possibly costly repairs. This length of warranty is the longest on offer in the top 5 and 4 years longer than Air Supply Air Conditioning’s warranty.

Customer Service

Deep Blue Air Conditioning

Air Supply Air Conditioning

Clear quote

Weekend availability

Customer service rating by phone

8/10
8/10

Customer service rating by email

9/10
8/10

Response time to acknowledge request

2 - 4 days
24 - 48 hours

Response time to provide quote

2 - 4 days
24 - 48 hours

Online ratings / reviews

5/5
4.8/5

Both companies scored strongly on customer service via both phone and email. Deep Blue Air Conditioning rated 8 out of 10 via phone with an impressive rating of 9 out of 10 for their customer service via email. Air Supply Air Conditioning rated 8 out of 10 for both their customer service over the phone and via email. This means that although Deep Blue Air Conditioning scored higher overall for customer service, Air Supply Air Conditioning also offer great service on both platforms, with only one point between them.

Deep Blue Air Conditioning and Air Supply Air Conditioning arefamily owned businesses, with friendly staff that prioritise the delivery of high quality customer service, both offering solid knowledge about the business.

With response times via email, Air Supply Air Conditioning were ahead with a fast rating, acknowledging initial email requests within 24 – 48 hours and providing a full quote for customers also within 24 – 48 hours. This is a fairly good response rate when compared to the Gold Coast installation market. Deep Blue Air Conditioning, by comparison acknowledged initial email requests within 2-4 days of the request, providing a full quote within that same time period. This gave Deep Blue Air Conditioning a medium response time compared to other air conditioning installation companies in the Gold Coast region.

Staff at Air Supply Air Conditioning and Deep Blue Air Conditioning was both professional and friendly in their interactions. Our review team were able to speak to someone immediately via phone who could answer various questions in a clear and concise manner. Deep Blue Air Conditioning’s directors talk customers through the technical details and run up a quote, giving the impression of being accessible and responsive to client needs.

Deep Blue Air Conditioning and Air Supply Air Conditioning’s quotation systems are quick and easy to understand. Air Supply Air Conditioning’s follow up emails included current promotional material quotes, which were easy to read and itemised. Ourreview team found that the presentation and information included within both company quotes is very clearly set out, stipulating the standard inclusions and exclusions of the agreement, with excellent follow up.

Expertise

Deep Blue Air Conditioning

Air Supply Air Conditioning

Apartments

Commercial and residential

ARC Tick

Year established

2012
1998

Installation warranty

5 YEARS
1 YEARS

Deep Blue Air Conditioning and Air Supply Air Conditioningoffer dedicated and experienced teams that provide solutions for both residential and commercial properties, including apartments, to install and repair air conditioning systems. They offer free onsite quotes and service to rural areas, which may incur travel fees.

Operating for 5 years, Deep Blue Air Conditioning has over 20 years of experience within their team. Our Air Supply Air Conditioning Review found this Gold Coast based air conditioning installation company also have high levels of technical expertise and experience, having been established 20 years ago.

Both companies offer multi systems, ducted cooling, split systems, reverse systems and inverter systems. Due to the Gold Coast’s weather neither offer ducted heating, evaporative cooling nor hydronic and boiler systems. Furthermore, they each have the ARC tick of approval allowing them to handle refrigerants. They are able to work on a wide range of products, with knowledge and experience that enable them to offer the highest quality of service to their customers.

Deep Blue Air Conditioning and Air Supply Air Conditioning are close in value for money and experience, with Deep Blue Air Conditioning doing better on price and offering excellent follow up support. Air Supply Air Conditioning offers faster response times but with more rigid pricing. Both work hard to fit their service to the customer’s needs, making either a great choice in terms of Gold Coast installation companies.

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