Deep Blue vs CCRAC

Summary

Our Deep Blue Air Conditioning Review team found this Gold Coast installation and repairs companyto be the top air-conditioning installation company in the Gold Coast, in light of their decades of experience and outstanding customer service, coupled with competitive prices.

Coastal Commercial and Residential Air Conditioning specialise also offer quality air conditioning installation and repairs to the Gold Coast metro area, having done so since 2007, with over 27 years of experience. This Gold Coast air conditioning installation company rated fourth out of our 5 top installation companies in the region.

Each company offers strong warranty periods and good pricing, with Coastal Commercial and Residential Air Conditioning scoring an impressive 5 out of 5 in terms of cost effectiveness to Deep Blue Air Conditioning’s still strong rating of 4 out of 5.

Price

Coastal Commercial and Residential Air Conditioning offer particularly competitive price points for their installations. Our Coastal Commercial and Residential Air Conditioning Review found that this company ranked extremely highly in terms of cost effectiveness, rating a solid 5 out 5 in this area, placing them first for cost-effectiveness when compared to the rest of the Gold Coast top 5.

Deep Blue Air Conditioning are not far behind the leader for cost effectiveness with a 4 out of 5 rating, placing them in equal second place with two other Gold Coast based air conditioning installation companies. Their fairly competitive pricing is reflected in their quotes, which are often equal to, or below the market average.

Coastal Commercial and Residential Air Conditioning offer small volume discounts on certain projects and pass on deals for specific products. This presently includes an option to purchase an Energex Peak Smart Meter with installations, which offers a government cash back option so peak electricity usage can be monitored.

Deep Blue Air Conditioning do not offer volume discounts, with their original set prices being fairly reasonable from the beginning. Unlike Coastal Commercial and Residential Air Conditioning, however, Deep Blue Air Conditioning do consider offering price matching, on the condition that there is truly a like-for-like match on installation and precise model.

Of the two companies only Deep Blue Air Conditioning offers financing options for their customers, which is particularly helpful for those customers unable to pay upfront. Coastal Commercial and Residential Air Conditioning require payment within 7 days of the job’s completion.

In terms of warranty, both Deep Blue Air Conditioning and Coastal Commercial and Residential Air Conditioning offer a period of 5 years, which is the longest amount time given in the Gold Coast area and great value. This means customers are covered for repairs if the system is not performing at peak after being installed, thus saving them paying for repairs themselves.

Both companies offer a high level of cost-effectiveness and value with regard to pricing.

Customer Service

Deep Blue Air Conditioning and Coastal Commercial and Residential Air Conditioning offer a good level of customer service. Their employees came across as friendly and willing to assist with questions, offering a wide range of experience and knowledge sets to customers.

Coastal Commercial and Residential Air Conditioning Review scored 7 out of 10 for general satisfaction with customer service and for enquiries both over the phone and online. Deep Blue Air Conditioning outshone them in both phone service where they scored 8 out of 10 and email correspondence, for which they scored an impressive 9 out of 10. This ranks Deep Blue Air Conditioning first overall in the top 5 for customer service.

Deep Blue Air Conditioning reply to initial email requests and quote enquires within 2-4 days of the request and provide a full quote within that same time period, rating their response time as medium when compared to other air conditioning installation companies in the Gold Coast region. Coastal Commercial and Residential Air Conditioning can take as long as 4+ days to acknowledge and provide a quote following an online request. When compared with the rest of the top 5 in the Gold Coast region this rates their response as the only slow one of the top five.

Our Deep Blue Air Conditioning was notably eager to install quality products most suited to the customer needs. Coastal Commercial and Residential Air Conditioning Review generally use Mitsubishi for installation projects but, however, have no actual brand preferences and can offer many premium selections.

Coastal Commercial and Residential Air Conditioningpride themselves on employing well trained, trustworthy and reliable staff offering a wide range of experience and knowledge sets to their customers. A family based company, Deep Blue Air Conditioning have friendly staff that value high quality customer service with good knowledge of the business. Quotes are clear and easy to read with staff being patient in running through it with you, taking time to explain details and answer questions. Both companies do very well in this area with the exception of Coastal Commercial and Residential Air Conditioningnot being particularly fast in terms of response.

Expertise

Established in 2007, Coastal Commercial and Residential Air Conditioning have over 27 years of industry experience, employing a well-regarded and knowledgeable workforce, building themselves a strong reputation of reliability and trustworthiness.

Deep Blue Air Conditioning also preforms strongly in terms of experience. Despite operating for 5 years, they have over 20 years of experience within their dedicated team.

Each company can provide solutions for either residential or commercial properties to install and repair air conditioning systems, offering strong product knowledge, highly experienced and able to support to assist their customers. Both possess an ARC tick of approval, which is basically a licence to handle refrigerants. Of the two only Deep Blue Air Conditioning service rural areas.

Both offer a wide product range that reflects the Gold Coast’s weather, including ducted cooling, multi systems, split systems, reverse systems, and inverter systems but not evaporative cooling, ducted heating, or hydronic or boiler systems.

Knowledgeable and willing to work with customers to find an appropriate solution for their homes, both Deep Blue Air Conditioning and Coastal Commercial and Residential Air Conditioning have a lot to offer. Coastal Commercial and Residential Air Conditioning do tend to offer the highest level of cost-effectiveness, which may be a priority for customers.