Deep Blue vs Deepchill

Summary

Our Deepchill review found that this Gold Coast-based installation company centrally located in Miami and services to customers on the Gold Coast as well as other regions in South East Queensland and Northern New South Wales. With 30+ years’ experience they offer affordable and flexible pricing options including cash backs and special promotions on some of their brands and products advertised on the Deepchill website. The company’s website offers a guarantee on professionalism as well as cleanliness after any installation or repair.

Deep Blue Air Conditioning is a family owned Gold Coast based business that operates in Tweed Heads, South East QLD and Northern NSW.  They have more than 20 years of industry experience and knowledge, with reasonable pricing.

Deep Blue Air Conditioning was found to be the top air-conditioning installation company in the Gold Coast with Deepchill falling just out of the top 5.

Price

Our reviews found Deepchill and Deep Blue Air Conditioning to be very competitive and affordable on price, with both companies receiving 4 out of 5 stars from our review team. This places both companies in second for pricing, along with two other Gold Coast based air conditioning installation companies.

Both offer competitive rates on the installation of top quality air conditioning units, like Daikin, Fujitsu and LG, with pricing that is generally comparable to or lower than the average market prices. 

Our Deep Blue Air Conditioning Review team found that the company does not offer volume discounts, if a customer installs more than one unit at a time. Deepchill will consider this. Both companies will consider offering matches, on a truly like-for-like quote, as well as passing on any savings via deals and promotions. Financing ability is also on offer from both companies, which would give customers some breathing space rather than having to pay the full price of instillation once the job has been completed.

Customer Service

Despite equalling Deep Blue Air Conditioning on response time, our Deepchill review rated this Gold Coast-based air conditioning installation company with a standard level of customer service. They are knowledgeable, responding with simple, clear and easy to understand quotes. Their team Deepchill displayed professionalism and experience, giving clear answers, with team members showing a high level of understanding.

For their customer service via phone Deepchill scored 7 out of 10 stars, which is comparable to two of the top 5 Gold Coast-based air conditioning installation companies. Via email they scored an average of 6 out of 10 for their responses to customer ranking Deepchill’s customer service as lower than the customer service satisfaction scores achieved by our other top 5 air conditioning installation companies in the Gold Coast area. 

As mentioned, Deepchill equalled Deep Blue Air Conditioning’s response times. In acknowledging a quote request both companies took 2 to 4 days to acknowledge receipt of a quote request, with the same turn around time to deliver the quote. For the Gold Coast market this is a slow-medium response. We recommend following up any email requests via phone to speed up the process.

Deep Blue Air Conditioning scored higher by phone, receiving an 8 out of 10 rating and via email they received an impressive 9 out of 10 stars. The difference in scores when compared to Deepchill’s may be due to the genuinely accommodating nature of Deep Blue Air Conditioning’s customer service. Their company directors will run through their quote with customers, taking the time to explain details and more technical concepts, providing clear answers to any questions. They also provide a direct mobile number to a technician who can be contacted quickly and respond to any follow up queries.
Deepchill and Deep Blue Air Conditioning score closely overall on customer service. Deepchill received a solid average score of 3.25 out of 5 for its overall customer service performance, with Deep Blue Air Conditioning receiving a strong 4 out of 5 for theirs. They also both have positive online reviews, indicating a solid level of customer satisfaction.

Expertise

Both Deepchill and Deep Blue Air Conditioning Review are experienced and reputable companies, fully licensed with the ARC tick of approval. Both teams can install residential or commercial air conditioning, with the Deepchill team being able to work on commercial refrigeration or cold room equipment.

Deepchill have been operating for over 30 years and while Deep Blue Air Conditioning was established in 2012, their team is backed by 20 years’ experience. Both cover areas stretching into New South Wales and offer a good level of service.

While Deepchill offer a 1 year installation warranty to Deep Blue Air Conditioning’s 5 years our review team noted that potential problems arising from the installation of an air conditioners generally appear immediately or soon after installation, during the 1 year warranty timeframe as given by the company. 

Both teams are good choices for installation with experienced teams and reasonable pricing, keeping in mind that of the two only Deepchill have weekend availability for emergencies, which could be handy given the Gold Coast climate.