Deep Blue vs The Split System Guy

Summary

The Split System Guy is a Gold Coast-based air conditioning installation company supplying any brand of air conditioner required by the customer and they are able to install it in any type of space, including high-rise buildings. The results from their review, covering factors such as customer service and price placed them just outside of the top 5 rate companies on the Gold Coast.

Deep Blue Air Conditioning, whose team has more than 20 years of industry experience and knowledge, provide high quality service and value to their customers with our review team naming them the top air-conditioning installation company in the Gold Coast based on our criteria.



The Split System Guy, despite not rating as highly as Deep Blue Air Conditioning offer unique features including interest free finance terms, smart technology and some weekend availability.

Price

While Deep Blue Air Conditioning rated well overall on price and was the number one Gold Coast air conditioning installation according to our criteria, The Split System Guy’s pricing matches them. Both companies received a strong score of 4 out of 5 stars for pricing. The Split System Guy is competitive and affordable on price, offering competitive rates on installation of top quality air conditioning units.

Customers of The Split System Guy can also save themselves time and money by using the split system calculator on their website. This allows customers to calculate what capacity air conditioner is appropriate for their space rather than buying one that might use more energy than is required, thus saving money on utility bills.

Both companies offer a reasonable amount of discounts including free onsite quotes, passing on manufacturer deals and price matching competitor quotes when appropriate and generally only on like-for-like jobs. Deep Blue Air Conditioning do not offer volume discounts when a customer purchases more than one unit whereas The Split System Guy does. Both also offer financing so that the customer is not expected to pay the bill all at once, which gives customers some financial leeway and time to pay for their unit.

Customer Service

Deep Blue Air Conditioning performed strongly across both phone and email customer service, with reasonable response times. Via phone they received 8 out of 10 stars and were even more impressive via email with an outstanding score of 9 out of 10. Comparatively The Split System Guy was rated with a standard level of customer service. The Split System Guy’s team come across as knowledgeable, asking probing questions and they are able to provide responses to questions, but they have slower response times. This led to a rating of 7 out of 10 for phone service and 6.5 out of 10 for service via email.

Deep Blue Air Conditioning staff were polite and concise across their communications. They prepared a user-friendly quote that was detailed but easy to understand. The directors then run through the quote and take time to explain technical aspects and answer questions, which is outstanding service. The Split System Guy’s team displayed professionalism with clear and easy to understand answers. They are able to offer of a basic quote over the phone.

As is standard on the Gold Coast due to climate, Deep Blue Air Conditioning and The Split System Guy do not offer ducted heating, hydronic, boiler heating or evaporative cooling as they are not the most appropriate for the environment. Both teams offer free onsite quotes, which are more accurate than quotes given over the phone or via an email request.

Our Deep Blue Air Conditioning review revealed that they offer financing options for customers, which can assist those who are unable to pay the entire cost of the instillation upfront. The Split System Guy offers a financing option for their customers, through a Lombard card, with up to 36 months interest free which can be applied for online via The Split System Guy website or in store.

While otherwise doing well on customer service, as mentioned, The Split System Guy take longer than other companies in responding, with more than 4 days being the turnaround for response to an initial email contact while Deep Blue Air Conditioning take 2-4 days. The Split System Guy also takes more than 4 days to respond with a written quote to Deep Blue Air Conditionings 2-4 days. These times are slower than the top 5 rated companies on the Gold Coast.

In terms of warranty, Deep Blue Air Conditioning offers the standard 5 years with The Split System Guy offering an impressive 7 year warranty. Both companies highly recommend Daikin units due to their reliability but are able to install and work with other brands.

Expertise

Both Deep Blue Air Conditioning and The Split System Guy were found to have particularly well experienced teams in comparison to other Gold Coast based air conditioning installation companies. Each have assembled teams with 20 years of experience and this shows through knowledgeable technicians asking relevant and probing questions to find the best product to suit each customer’s needs. Both will service commercial and residential properties, including apartments. Both also possess an ARC tick of approval, a must have for companies installing air conditioning units as it gives them a licence to handle refrigerants.

The Split System Guy’s website is very helpful, offering a calculator to calculate what capacity of air conditioner a customer may need, promotions and special offers as well as a clear and detailed form with which to collect details for quotes via email. They also offer one of the highest guarantee periods in the market, with coverage of 7 years. Despite being slower in response time than Deep Blue Air Conditioning, The Split System Guy offers several unique features to give their customers excellent service and value for money, making them an excellent choice for a Gold Coast instillation company.