Degree C

EGS

Price

Customer Service

Compare Air Conditioning Rating

Pros

Degree C
  • Great customer service
  • Volume discounts available
  • Competitive pricing
EGS
  • Competitive pricing
  • Very good online reviews
  • Good customer service by phone

Cons

Degree C
  • Average response times
  • No weekend availability
  • No price matching policy
EGS
  • Slow response times by email
  • No weekend availability
  • No volume discounts

Summary

The longest running of our top 5 Hobart-based air conditioning installation companies, Degree C has been rated as our number one recommended air conditioning installation company for the area. This was based on a number of criteria, including their long-term industry experience, cost-effective pricing and excellent customer service.

EGS is also very experienced, having been established 20 to 30 years ago. This Hobart air conditioning installation company has been ranked fifth by our EGS Review team amongst our top 5 recommended air conditioning installation companies in the Hobart region. They round out the top 5, offering competitive pricing and strong customer service. Notably EGS is the only top recommended Hobart company providing an emergency service that runs 24/7 in case of air conditioning system breakdowns.

Price

Degree C

EGS

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

In cost-effectiveness rankings EGS score a 4 out of 5 stars, placing them in equal second position with 2 other companies when compared to our top 5 for this region. Degree C are ahead of them, rating an outstanding 5 out of 5, ranking them in first place for their overall cost-effectiveness.

EGS and Degree C’s pricing is generally in the medium range when compared to their competitors in the region. Notably, our Degree C Review team discovered that Degree C generally offer lower installation prices than the industry standard.

Both of these Hobart based companies provide very clear information in their quotes, detailing various costs involved across the different elements of air conditioning installation, listing the cost of the products themselves. This is very helpful for customers in making a decision on which options they can afford and / or prefer.Although our Degree C Review team also found that they do not generally include GST amounts in their prices, leaving the customer to work that out for themselves.

Both offer volume discounts to customers where multiple systems are purchased at the one time, with free onsite quotes and comparative warranty periods. EGS are the only one of the two offering deals, promotions and price matching. They also add value to their service by running their 24/7 emergency service, which is not usual when compared to the rest of the top 5, including Degree C.

Customer Service

Degree C

EGS

Clear quote

Weekend availability

Customer service rating by phone

7.5/10
7/10

Customer service rating by email

7/10
5.5/10

Response time to acknowledge request

2 - 4 days
> 4 days

Response time to provide quote

2 - 4 days
> 4 days

Online ratings / reviews

4.8/5
5/5

The staff at EGS was found to offer a strong level of service, coming across as generally polite, helpful and knowledgeable with customers over the phone. They were rated 7 out of 10 by our EGS Review team for customer satisfaction experienced via the phone.

Degree C ranked in first place, but only by .5 of a point, with a rating of 7.5 out of 10 for customer satisfaction experienced over the phone. For customer satisfaction via email Degree C were ranked equal second place with a rating of 7 out of 10. EGS rated the Hobart based company with a 5.5 out of 10 in customer satisfaction via email. While EGS’s communication via email in itself was helpful and detailed, the quote was received only after following up with the Hobart-based air conditioning installation company via a phone call.

In terms of speed, EGS were rated as slow, taking more than 4 days to respond to an initial request, with the same amount of time to generate a quote. Degree C’s response time was ranked as medium, initially responding between 2 – 4 days and generating a very detailed quote within the same amount of time.

EGS also offer comprehensive and detailed quotes, itemised by room or area of the property and clearly setting out and providing the customer with a breakdown of the different facets of the air conditioning installation, as well as the costs involved for the different systems. Quote breakdowns such as those offered by Degree C and EGS empower customers by providing information from which they can make an informed decision based on what fits their needs and budget.

Customer service offered by Degree C was of a high standard, which makes them stand out from their competitors. Their sales staff was very thorough, with reliable knowledge of the entire installation process.

EGS’s emergency air conditioning system breakdown service, which runs on a 24/7 basis, provides customers with a reliable service for any potential air conditioning system malfunctions or issues. This is an unusual service for the area and may set EGS ahead for customers who require systems that can run smoothly at all times

Expertise

Degree C

EGS

Apartments

Commercial and residential

ARC Tick

Year established

1960
1988

Installation warranty

5 YEARS
5 YEARS

EGS and Degree C are both very experienced, with Degree C being the longest running Hobart-based air conditioning installation company, with almost 60 years of experience. EGS provide their customers with 2 to 3 decades worth of air conditioning industry knowledge and expertise.

EGS installs and repairs air conditioning installation systems mainly in the Southern Hobart region while Degree C are willing to travel to rural areas.

Both companies will install and repair most types of systems in commercial and residential properties. EGS are the only one to cover evaporative systems, noting that due to the cooler Hobart climate these are not very popular. They both also install systems in apartments, with EGS stipulating that this depends on permission granted from the body corporate as well as the structure of the property and whether it allows for easy and appropriate access.

Degree C rank first in our Compare Air Conditioning ratings, scoring 4.5 out of 5 stars for overall customer satisfaction. EGS place equal third with 3.5 out of 5 stars for overall customer satisfaction. As mentioned, EGS have the added bonus of providing a 24/7 emergency service for air conditioning system breakdowns, which could be very handy in the cool Tasmanian environment.

Both teams offer a great amount of knowledge with similar pricing, helpful customer service and a 5-year installation warranty on workmanship. Although Degree C comes out on top overall, both are worth considering, especially if the reassurance provided by EGS’s 24/7 repair team is on your list of priorities.