Degree C vs Energy Solutions

Summary

Degree C has been in business for 58 years. They are the longest running of our top 5 Hobart-based air conditioning installation companies and are the top recommended company based on their long-term industry experience, cost-effective pricing, high standards and delivery of customer service.

Energy Solutions has been rated second place among our top recommended air conditioning installation companies in Hobart. Like Degree C, Energy Solutions provides an exceptionally high level of customer service, including their general overall response times.

Our Compare Air Conditioning rating saw Energy Solutions score a 4 out of 5 for overall customer satisfaction, with Degree C edging just ahead on 4.5 out of 5. These ratings make either company an excellent choice to install or repair air conditioning systems.

Price

For cost-effectiveness Degree C is rated a solid 5 out of 5, ranking them in first place for their overall cost-effectiveness when compared to their competitors in the region. Energy Solutions were at the other end of the scale, receiving a 3 out of 5 for their overall cost effectiveness, placing them in last position for this category when compared to their region’s competitors in the top 5.

Degree C’s products were generally priced in the medium range when compared to their competitors in the region. They generally offer lower installation prices than the standard industry installation costs. Comparatively, while Energy Solutions are not the cheapest in the industry, they are still very competitive on price. They are open to negotiating a potentially reduced price when a truly like for like competitor installation quote is provided. They will also provide discounts for volume, when multiple systems are purchased at once. Degree C can also offer volume discounts to customers when multiple systems are purchased.

Neither company does price matching or passes on deals from manufacturers.

Degree C’s quote information lists a variety of price ranges for their various products and services, giving the customer different options at different prices so the customer can see what fits in with their budget. Our review team noted that they do not include GST on their pricing, meaning the customer must work that out on their own.

Our Energy Solutions review team noted that this company’s products come with a 5-year installation warranty when a service contract is purchased from them. Degree C also offers a 5-year installation warranty, giving customers assurance and peace of mind. These were average warranty times in the top 5 for the Hobart area, adding value to the transaction by cover the financial burden should something go wrong.

Customer Service

For customer satisfaction Degree C ranked in first place with a rating of 7.5 out of 10 for customer service over the phone, and in equal second place with a rating of 7 out of 10 for service delivered via email. Energy Solutions scored higher for customer satisfaction via email, being ranked in first place with a rating of 9 out of 10 for customer satisfaction experience via email.

Energy Solutions came in behind Degree C for customer satisfaction experienced over the phone, with a rating of 7 out of 10. Both Energy Solutions and Degree C’s staff provided excellent customer service over the phone and were able to answer questions. Staff was polite and friendly with technicians who are adept at explaining the entire installation process in all its detail as well as providing information about their various products that suit different particular needs. Combined, Energy Solutions’ customer service scored them a 4 out of 5, with Degree C rating 3.6 out of 5.

Degree C generally takes 2 to 4 days to acknowledge an online request for a quote, and generally provides their customers with a quote within the same time period, rating their response time as medium. By comparison Energy Solutions were rated fast in their response time, taking between 6 to 24 hours to acknowledge an online request for a quote, and generally providing the quote within the same time period.

Both companies offer free onsite quotes and digital ones when the floor plans are provided. Neither one offers customer financing or weekend hours, but they are the only two in the top 5 willing to cover regional work.

Expertise

The longest running of our top 5 recommended Hobart-based air conditioning installation companies, Degree C has been in business for almost 60 years, and are extremely knowledgeable. Energy Solutions has been around under 10 years but their directors have decades of technical expertise, experience and knowledge behind them.

It should be noted that Energy Solutions focus on installation of air conditioning systems, only sometimes doing minor repairs. They also have restrictions when it comes to installing air conditioning systems, doing so in residential properties only. Apartment instillations will be considered under the proviso that the access required is granted, and that a site inspection coupled with body corporate permission are given to go ahead with a quote and subsequent installation. Energy Solutions do not cover commercial properties.

Degree C installs and repairs air conditioning systems for both commercial and residential properties, including apartments. They do not install evaporative cooling, as it not a popular solution given the cooler climate in Tasmania.

Energy Solutions and Degree C cover split, reverse, inverter and multi-systems and ducted heating and cooling systems. They both have the standard ARC tick of approval giving them a license to handle refrigerants.

The top two companies for the area, either one have the experience and knowledge to be a reliable choice for installing your systems. However, if you are installing on a commercial property, need repairs or live in an apartment, Degree C may be the more appropriate team for you to work with.