Degree C vs Hobart Air

Summary

With great customer service, volume discounts and competitive pricing, Degree C has been in business for an impressive 58 years, having been established in 1960, and are the longest running of our top 5 recommended Hobart-based air conditioning installation companies. Our review team rated them as our number one recommended air conditioning installation company in the region, based on their industry experience, cost-effective pricing, high standards and delivery of customer service, as well as the diverse range of air conditioning products and solutions they offer to customers. 

Hobart Air is a newer company, established as a specialised department of the Rosetta Plumbing Franchise, which has over 50 years of experience behind them. Hobart Air and their Quick Response Team were rated 3.5 out of 5 stars. While Degree C received a score 4.5 out of 5, Hobart Air’s score is still a strong and competitive rating in comparison to other Hobart-based air conditioning installation companies. They are able to supply and install any types and brands of air conditioners as well as offering 24/7 emergency repairs 365 days of the year.

Price

In terms of cost effectiveness rankings Degree C has been rated with a 5 out of 5, ranking them in first place for their overall cost-effectiveness when compared to their competitors in our 5 top recommended companies in the region. Hobart Air were given a solid rating of 3 out of 5 for overall cost effectiveness, which is comparable to 2 of the other Hobart-based air conditioning installation companies in our top 5.

Degree C offers cost effective products usually in the medium range when compared to their competitors in the region. They will generally offer lower installation prices than the standard industry installation costs, bringing their overall cost-effectiveness down to a lower point than their competitors.

Conveniently Degree C also provides quote information with a variety of price ranges for their various products and services, giving the customer different options. They do not generally include GST amounts in their prices, leaving the customer to calculate this. Degree C is open to offering volume discounts to customers where multiple systems are purchased at the one time. They do not, however, offer price matching or promote manufacturer deals.

Our Hobart Air review found this company offers average and slightly higher than average prices on products and services they provide. Their pricing on installation of air conditioning units is generally on average or a little higher than standard market pricing. 

Hobart Air does not offer price matching nor do they have a formal financing option. With price matching, the Hobart Air team believe that cheaper competitor quotes may be indicative of a poorer quality of labour or service. They also require all customer accounts to be finalised soon after the work is completed, which is similar practise to most air conditioning installation companies in Hobart.

Customer Service

Degree C ranked in first place with their rating of 7.5 out of 10 for customer satisfaction experienced over the phone, and in equal second place with their rating of 7 out of 10 for customer satisfaction experienced via email. For customer service by phone, Hobart Air received 7 out of 10, which is similar to 3 of our top 5 Hobart-based air conditioning installation companies. In the email customer service category, Hobart Air received 6.5 out of 10 for their responses, which was comparative to 1 company from the top 5.

Our team found that Degree C generally takes 2 to 4 days to acknowledge an online request for a quote, and generally provides their customers with a quote within the same time period. Hobart Air staff’s response times were slightly slower, generally responding only after 4 days, which is a slower rate than all of our top 5 air conditioning installation companies. Their response rate in turning around a prepared quote was again slow, with a response usually received only after 4 days.

Our Degree C and Hobart Air Reviews found the customer service offered by these Hobart-based air conditioning installation company to be of a high standard, standing out from their competitors. Staff are polite and friendly, responding to phone enquiries immediately and they are adept at explaining the entire installation process in all its detail, as well as providing information about their various products that suit particular customer needs. Both companies also offer a solid 5 year installation warranty.

Degree C does not provide financing options to customers, preferring upfront payment for their air conditioning installation work and products. However, it is always worth discussing payment directly with the company to find out if they are open to any possible payment options. Hobart Air also has no formal financing option, with the full amount needing to be paid up front or soon after work is completed; this is a similar practise of most Hobart-based air conditioning companies.

Degree C provides installation and repair services to almost the whole Tasmanian region. They service rural areas, being only one of 2 companies in our top 5 recommended air conditioning installation regional companies to do so.

Overall Hobart Air was given an above average score of 3.4 out 5 for its overall customer service performance. This is a solid and competitive score when compared against the customer service performances of the rest of the Hobart-based air conditioning installation companies. Hobart Air also provide a handy ‘quick response’ to service call outs, offering an impressive 24 hour, 7 days a week and 365 days a year breakdown service to their customers.

Expertise

Notably, Degree C is backed by almost 60 years of experience in the air conditioning installation industry, servicing much of Tasmania. They provide excellent service and a good range of products. Our Compare Air Conditioning review team rates them with 4.5 out of 5 stars for overall customer satisfaction, ranking them in first place across our top 5 air conditioning installation companies in the Hobart area.

Comparatively, Hobart Air remains a solid option for customers in the Hobart area who are looking for specialist residential heating solutions or larger commercial jobs. They offer an excellent 24/7 emergency breakdown service that is available every day of the year. They are also able to supply and install most types and brands of air conditioners. While not being as flexible in their pricing as other larger Hobart-based air conditioning installation companies, their many other great features make the company a solid choice for Hobart customers. These great features have received awards such as the ‘Minister’s Award for Excellence’, in 2007 and 2008.

Both these companies are fully insured and with an ARC certification, which is an industry recognised standard for air conditioning installation companies.