Degree C vs Parr’s Heat Pump Centre

Summary

Parr’s Heat Pump Centre are the second longest operating air conditioning installation Hobart based company in our recommended top five companies and is ranked third for the Hobart region.Degree C are the longest running of our top 5 recommended Hobart-based air conditioning installation companies and have been ranked as the number one top recommended air conditioning installation company in the Hobart region

Each company offers long-term industry experience, cost-effective pricing, high standards and delivery of customer service with medium response times to both residential and commercial properties. Their warranties span 5 years; giving customers peace of mind should anything go wrong.

Price

In the cost effectiveness rankings of our top 5 recommended air conditioning installation Hobart-based companies Degree C is rated with a 5 out of 5, which ranks them in first place. Parr’s Heat Pump Centre isn’t far behind with a score of 4 out of 5 for overall cost effectiveness. This places them in equal second when compared to others in our top 5 recommended Hobart-based air conditioning installation companies.

Parr’s Heat Pump Centre was found to offer generally very cost-effective and competitive prices for their products. These are usually in the lower range when compared to their competitors in the Hobart based top 5. While our Parr’s Heat Pump Centre Review team discovered that they do not offer price matching, they also found out that Parr’s Heat Pump Centre are open and willing to offering volume discounts. These are reviewed on a case-by-case basis, giving customers greater value for their dollar per unit.

Degree C’s prices are generally in the medium range when compared to their competitors in the Hobart region. Degree C generally offers lower installation prices than is standard, thus bringing their overall cost-effectiveness down to a lower point than their competitors. This may be why they do not offer price matching and, like Parr’s Heat Pump Centre, do not pass on special deals and promotions from their manufacturers. Degree C is, however, open to offering volume discounts.

Customer Service

For Parr’s Heat Pump Centre’s customer satisfaction experienced over the phone the Hobart-based air conditioning installation company were rated with a score of 6.5 out of 10. Degree C ranked in first place with their score of 7.5 out of 10 for customer satisfaction over the phone.

Customers speak with a receptionist as their first point of contact when they call Degree C, immediately being transferred to a sales staff member to discuss their enquiry. Our Degree C Review team found the sales staff to provide excellent customer service over the phone, able to answer all questions thoroughly. Their customer satisfaction experience over the phone was rated by our review team with a 7.5 out of 10.

Our review team found that at Parr’s Heat Pump Centre customers usually speak with the managing director when they first call, meaning they have access to a knowledgeable and experienced technician who can clarify their specific needs and air conditioning installation requirements. The sales staff at Degree C was found to have very thorough and reliable knowledge of the installation process and are willing to be flexible in accommodating their customers.

A of 7 out of 10 rating was awarded to each company for customer satisfaction experienced via email, placing them in equal second. Service provided by Degree C via email was thought to be of a high standard, although it was noted that Degree C can sometimes take a 2 to 4 days to acknowledge online queries and the same amount of time to output a quote, giving them a medium response time.

Parr’s Heat Pump Centre staff is good at following up on information from customers via email to ensure they are providing the best quote for their needs. They took 6 – 24 hours to acknowledge a response, generating a quote in 4 days or more.

Degree C provides free on-site quotes with no upfront fee charged to the customer for this service. Unusually for the region, Parr’s Heat Pump Centre charge an initial fee to the customer for an onsite quote, which is then taken off the overall purchase price.

Parr’s Heat Pump Centre stands out in comparison to its competitors being the only one of our top 5 to offer financing options to their customers. Degree C does not provide financing.

Expertise

With decades of industry knowledge and experience behind them, Parr’s Heat Pump Centre have been operating since 1976. They are the second longest operating installation company in the Hobart region. Degree C are the longest operating for the region, with almost 60 years of experience, meaning you’ll be in skilled hands with either company.

These two Hobart-based air conditioning installation companies have the skills to install and repair air conditioning installation systems in both commercial and residential properties, including apartments. They work on split, reverse, inverter and multi-systems, ducted heating and ducted heating and cooling, hydronic boiler and steam boiler units. Only Parr’s Heat Pump Centre are able to work on evaporative systems, which are not in demand due to Hobart’s cooler weather.

Our Compare Air Conditioning rating gave Degree C 4.5 out of 5 stars for overall customer satisfaction, ranking them in first place across our top 5. Parr’s Heat Pump Centre received a 4 out of 5, placing them a close third for the region despite their service being presently limited to the metro area.

Degree C and Parr’s Heat Pump Centre’s products come with a 5-year installation warranty which is generally comparable to most others in our top 5 recommended air conditioning installation companies in the Hobart area.

Both companies offer good pricing and great customer service. If you live outside of the Hobart metro area Degree C may be the way to go, but Parr’s Heat Pump Centre are still an excellent choice for your installation and repairs.