Degree C vs Southern Air

Degree C

Southern Air

Price

Customer Service

Compare Air Conditioning Rating

Pros

Degree C
  • Great customer service
  • Volume discounts available
  • Competitive pricing
Southern Air
  • Good customer service
  • Competitive pricing
  • Broad range of services offered

Cons

Degree C
  • Average response times
  • No weekend availability
  • No price matching policy
Southern Air
  • Slow response times
  • No volume discounts
  • No weekend availability

Summary

Southern Air has approximately 16 years of industry experience behind them. They offer prices that are generally competitive, good standards of customer service and support, working with all types of air conditioning installation products and systems. Our Southern Air Review team ranked them fourth among our top 5 recommended companies in the region.

Degree C has been in business for 58 years, and are the longest running of our top 5 recommended Hobart-based air conditioning installation companies. This experience comes through in their high standards, wealth of technical knowledge and delivery of customer service, earning them our number one spot as the top recommended air conditioning installation company in the Hobart region.

Price

Degree C

Southern Air

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

In regard to cost effectiveness Southern Air performed strongly, scoring of 4 out of 5 for overall cost-effectiveness. This places them in equal second position for this category.

Degree C rated an impressive a 5 out of 5, ranking them in first place for their overall cost-effectiveness when compared to competitors in our 5 top recommended companies in the Hobart region. Both companies offer free onsite quotes which, while standard in the Hobart region, is not without exceptions and thereby can save customers money that can otherwise be spent on the instillation.

Both of these Hobart air conditioning installation company’s prices were found to have cost effective prices, which generally fell in the medium range in comparison to others in our top 5 recommended companies in the area.

Our team were impressed by Degree C’s ability to deliver lower installation prices than the standard industry installation costs, bringing their overall cost-effectiveness to a stronger point than their competitors. Furthermore they provide quote information with a variety of price ranges for various products and services, covering different price ranges, arming their customers with the knowledge to select the best solution for their needs and budget.

While neither company pass on deals and promotions from their preferred manufacturers, our Southern Air Review team noted that they are open to price matching, where Degree C are not. This price matching will only be considered where quotes are genuinely like for like. Southern Air consider volume discounts on a case by case basis, Degree C openly offer them when multiple systems are purchased at once, giving customers greater value for each individual unit.

Customer Service

Degree C

Southern Air

Clear quote

Weekend availability

Customer service rating by phone

7.5/10
7/10

Customer service rating by email

7/10
6.5/10

Response time to acknowledge request

2 - 4 days
> 4 days

Response time to provide quote

2 - 4 days
> 4 days

Online ratings / reviews

4.8/5
5/5

Degree C is again ranked in first place, with their rating of 7.5 out of 10 for customer satisfaction experienced over the phone. They also place in equal second with their rating of 7 out of 10 for customer satisfaction experienced via email. Via phone Southern Air are placed in equal second position with a rating of 7 out of 10 for customer satisfaction experienced in this area. Their rating of 6.5 out of 10 for customer satisfaction experience via email ranks Southern Air in second last position amongst our top 5 recommended Hobart-based air conditioning installation companies.

Southern Air Review were let down by response time in this area, taking more than 4 days to acknowledge an online request for a quote, generally providing their customers with the quote within the same time period and having issues in locating the correspondence. Degree C takes 2 – 4 days to reply to an initial request, turning around a concise quote in the same amount of time.

The staff at Southern Air was found to be generally polite, helpful and knowledgeable when communicating with customers both over the phone and via email. They were able to answer all questions as required. Degree C’s Review team found their sales staff provided excellent customer service over the phone and were able to answer all questions thoroughly. Their email service was also delivered to a high standard. Throughout both platforms Degree C provided their customers with enough information on their products and pricing to allow them to make an informed decision.

Both Degree C and Southern Air do not provide financing options to customers.

Degree C service rural areas, being one of only 2 companies in our top 5 recommended air conditioning installation regional companies to do so. Southern Air do not provide rural services.

Expertise

Degree C

Southern Air

Apartments

Commercial and residential

ARC Tick

Year established

1960
2002

Installation warranty

5 YEARS
5 YEARS

Established in 1960, Degree C has been in business for an impressive 58 years. Southern Air has been operating for approximately 16 years, with nearly 2 decades of industry experience and expertise behind them.

Both install and repair air conditioning systems in the Hobart region, with only Degree C servicing rural areas.

These two Hobart companies install and repair air conditioning systems, providing solutions for both commercial and residential properties, including apartments. They provide an impressive range of products and are able to install split, reverse, inverse and multi systems, ducted heating, ducted heating and cooling, hydronic boiler and steam boiler air conditioning solutions. Southern Air can also install evaporative cooling, but this is not a popular solution due to the cooler climate in Tasmania. They have similar warranty periods and both have the ARC tick of approval, providing them with a license to handle refrigerants.

Compare Air Conditioning rated Southern Air with a solid 3.5 out of 5 stars for overall customer satisfaction with Degree C scoring 4.5 out of 5 stars. Either would be a good selection for installation, with comparative prices, unless you live in a rural area as only Degree C spans most of Tasmania.

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