Degree C vs Superheat

Summary

Degree C have been rated in first place by our review team due to their long-term industry experience, cost-effective pricing, high standards and delivery of customer service as well as the broad range of air conditioning products and solutions they offer. Established in 1960, the company has been in business for and impressive 58 years, making them the longest running of our top 5 recommended Hobart-based air conditioning installation companies.


With custom design and installation that covers a wide service area, Superheat were established in 2013, and are a medium-sized business operation, employing a team of local technicians in Hobart who are fully trained to repair, service and install most types of air conditioning systems. They have a preference for working with Mitsubishi Electric. The Superheat review team rated the company 3.5 out of 5 stars, which is a strong and competitive rating in comparison to other Hobart-based air conditioning installation companies, making them a solid choice in the Hobart market.

Price

Both companies rated well on pricing, with Degree C receiving a perfect score of 5 out of 5, ranking them in first place for their overall cost-effectiveness. Superheat’s score of 4 out of 5 was also strong, with their pricing rates on installation of air conditioning units being generally on average or below standard market pricing.

Degree C will generally offer lower installation prices than the standard industry installation costs, and also provide quote information with a variety of price ranges for their products and services, giving the customer different options for varying budgets. Degree C does not, however, generally include GST in their prices, leaving the customer to calculate the overall price for themselves.

In terms of discounts, both these companies are not very flexible and do not offer promotions or price matching. Degree C, however, offer volume discounts to customers where multiple systems are purchased at the one time. It’s also important to note that when considering Superheat pricing that they are mainly dealing with commercial clients and the pricing range and style is different for each client, which may indicate the reason for their lack of discount options. 

Customer Service

When delivering customer service by phone Superheat received a score of 6 out of 10, which is still a competitive rating for the Hobart market. In the email category Superheat also received 6 out of 10 for their response to customer inquiries. They have a respectable initial response time when responding to a query, within 6 – 24 hours. Whereas sending the quote takes double that time and will usually arrive within 2 to 4 days.

Degree C ranked in first place with their rating of 7.5 out of 10 for customer satisfaction experienced over the phone, and their rating of 7 out of 10 for customer satisfaction experienced via email coming equal second in our top 5. Interestingly they take 2 – 4 days to respond to an initial enquiry and the same amount of time to generate a quote, which is equal to Superheat’s quote turn around time.

In the delivery of customer service, our review team found that both teams were helpful and polite, as well as being experienced and knowledgeable. Team members displayed competency in answering questions and in providing easy to understand and clear answers adapted to the customer’s requirements. Both companies also provide a free on-site quote, which is generally the most accurate way of discovering how much the installation may cost. Degree C can also provide fully digital quotes where a floor plan is provided.

The Superheat team offer a personalised service that involves individual evaluations of each customer and their needs. They then tailor a custom designed solution to meet those needs which means the system will be effective and should not waste any energy while still providing a high amount of comfort.

In terms of financing Degree C do not provide these options to customers and prefer upfront payment for their air conditioning installation work and products. Superheat also has no formal financing option, with the full amount needing to be settled soon after installation or service. This is practise is common to most Hobart-based air conditioning companies. 

Expertise

Degree C and Superheat are air conditioning installation companies in Hobart that install and repairs air conditioning systems in the region. Degree C has been in business for 58 years, after being established in 1960. Degree C is the longest running of our top 5 recommended Hobart-based air conditioning installation companies. Both companies have the ARC tick of approval, providing them with a license to handle refrigerants, which is standard across the air conditioning installation industry.

Our Superheat review found that whilst only being established in 2013 the company is a solid option for commercial customers in the Hobart area looking for air conditioning installation. This medium-sized company has a lot to offer including reasonable pricing, supplying and installing a top air conditioning brand and covering a wide service area throughout Tasmania. Their staff are knowledgeable, experienced and have the necessary technical skills. Although their pricing is not as flexible as other larger Hobart-based air conditioning installation companies they have many other great features that make the company a solid choice for Tasmanian customers.