Optima

Maroondah

Price

Customer Service

Compare Air Conditioning Rating

Pros

Optima
  • Very quick response times
  • Willing to do complex installations
  • Competitive pricing from the outset
Maroondah
  • Strong customer service
  • Offers deals and promotions from time to time
  • Competitive pricing

Cons

Optima
  • Rigid pricing
  • No volume discounts
  • No weekend availability
Maroondah
  • No weekend availability
  • No volume discounts
  • No policy of price matching

Summary

Overall, our 1 v 1 review team compared Optima and Moorandah based on all the key decision making factors, and concluded that while both are excellent options, Optima came out ahead on a number of key factors. Optima is our review team’s number one rank for the Melbourne air conditioning installation market, while Maroondah is rated 5th. Our review team gave Optima an overall star rating of 4.5 out of 5, while Maroondah rated 3.5 stars out of 5.

Optima was particularly strong in the area of customer service. In particular, Optima’s response times to online or email requests for a quote are exceptional. Maroondah helpfully offer financing, and can help customers access deals and promotions.

Price

Optima

Maroondah

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Both companies are rated similarly for cost effectiveness and price, however with slightly different models. Optima’s fee model is quite rigid, though they are able to generally offer a very strong and competitive price from the outset. Optima do not generally offer deals and promotions, nor do they offer discounts to retail customers who purchase multiple units. Maroondah, on the other hand, sometimes offers volume discounts, however this is on a case-by-case basis. Maroondah can also help customers access deals and promotions of the manufacturers, which fluctuate over the course of the year.

Maroondah has financing options through their financing partner Certegy Ezi-Pay. Optima requires the whole payment upon completion of the installation.

Customer Service

Optima

Maroondah

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

9/10
7/10

Response time to acknowledge request

< 6 hours
< 6 hours

Response time to provide quote

< 6 hours
> 4 days

Online ratings / reviews

4.4/5
3.7/5

Both companies were rated by our review team as having strong customer service, by in this 1 v 1 comparison, Optima came out slightly ahead. Optima’s customer service rating by phone was particularly strong, rating 9 out of 10, compared to Maroondah’s 7 out of 10. The staff were particularly helpful, knowledgeable and friendly.  Optima also exceeded Maroondah’s customer service performance when it came to the respond time to actually provide a quote following a request by email or online. Optima generally respond by providing a quote within 6 hours, while Maroondah can take more than 4 days.

Optima also had slightly superior online ratings and reviews, averaging 4.4 out of 5, compared to Maroondah’s 3.7 out of 5. Both companies generally leaves customers highly satisfied with the installation outcome.

Expertise

Optima

Maroondah

Apartments

Commercial and residential

ARC Tick

Year established

1985
1997

Installation warranty

6 YEARS
6 YEARS

Both companies are willing and able install air conditioning in an apartment building, and both companies install both commercial and residential dwellings. Optima is a slightly more experienced company, having incorporated in 1985 and has a number of very experienced technicians. Maroondah is also very experienced, having been around the Melbourne market since 1997.  Both companies have an impressive warranty period of 6 years.

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