Optima

Fresh Air Heating and Cooling

Price

Customer Service

Compare Air Conditioning Rating

Pros

Optima
  • Very quick response times
  • Willing to do complex installations
  • Competitive pricing from the outset
Fresh Air Heating and Cooling
  • Honest service
  • Affordable pricing
  • Knowledgeable staff

Cons

Optima
  • Rigid pricing
  • No volume discounts
  • No weekend availability
Fresh Air Heating and Cooling
  • No promotions
  • No financing/instalments
  • Small company/no shop front

Summary

Whilst the younger of these two Melbourne based air conditioning installation companies, Fresh Air Heating and Cooling, having been established in 2016, provide an honest and knowledgeable service to their customers, with affordable pricing. They are able to give first placed Melbourne based air conditioning installation company Optima a run for their money on price and all but match them in customer service.



This is impressive as Optima have 30 years’ experience behind them and are rated best value overall in the Melbourne market. Fresh Air Heating and Cooling are a family based business, offering a no frills service. This is even to the point where their website does not specify a shop location, which would cut costs and overheads associated with a business shop front and office staff. Customers are instead directed to the numbers of the co owners, who impressively manage inquires, quoting, installation, maintenance and repair all by themselves. 

Price

Optima

Fresh Air Heating and Cooling

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Fresh Air Heating and Cooling offer affordable pricing on their brands and service. Working with some of the leading air conditioning brands, their pricing is based on the unit price and service, seemingly with no hidden costs. This may be due to their reduced overheads. Our review team has awarded Fresh Air Heating and Cooling a score of 5 out of 5 for price, which match’s Optima’s score for best pricing in the Melbourne market.

While Fresh Air Heating and Cooling do not advertise special offers and promotions on their website, their staff will let the customer know about promotions when enquiring and booking an installation. However, the customers will need to access and redeem the promotion themselves. Optima does not offer such a service, nor do they price match or offer volume discounts, preferring to give a realistic and competitive quote from the beginning, to avoid “hidden” costs. As is standard for the industry each company also offer a free onsite quote which is generally more accurate than one obtained without a site visit.

If a Fresh Air Heating and Cooling customer is purchasing three or more units at a time the company will grant them a volume discount. They can also offer ‘like for like’ price matching to the best of their ability, however the quotes will need to be exactly the same, in regards to brands and sizing.

If Fresh Air Heating and Cooling are not able to price match, their staff will go into the reasons why and give an honest overview. Their website suggests their goal is to find the best air conditioning solution to suit their customer’s lifestyle and budget, at the best price.

While they do not provide any major discounts, Optima’s prices are still very competitive, and generally lower or equal to other providers. Their quotes are considered and consistent, as the staff knows their products and systems, offering fair prices without feeling the need to price-match or offer seasonal discounts.

Customer Service

Optima

Fresh Air Heating and Cooling

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

9/10
9/10

Response time to acknowledge request

< 6 hours
2 - 4 days

Response time to provide quote

< 6 hours
2 - 4 days

Online ratings / reviews

4.4/5
4/5

Fresh Air Heating and Cooling were found to be very knowledgeable, confident, helpful and willing to provide genuine and honest responses to questions, even on an initial phone enquiry. Our review team rated this Melbourne-based air conditioning installation company with a higher than average level of customer service, giving them a score of 4 out of 5. Optima were also ranked very highly when it comes to customer service. Their customer service via phone was ranked with an impressive 8 out of 10, with Fresh Air Heating and Cooling just a point behind on 7 out of 10. Both teams were awarded an impressive score of 9 out of 10 for customer service via email, despite Optima having a more prompt response time, either immediately or within a couple of hours.

While Fresh Air Heating and Cooling’s team members appear to have comprehensive understanding of the air conditioning industry as well as technical experience, their customer service lacked fast email quote response times. There were also no follow up calls after an initial phone conversation. Despite this, Fresh Air Heating and Cooling rated this Melbourne-based company with higher than average scores in both modes of contact. Their ratings positioned Fresh Air Heating and Cooling in strong positions for customer service, which were comparable to other companies in our top 5 air conditioning installation companies in the Melbourne area.

Fresh Air Heating and Cooling team seem to prefer to speak directly with a potential customer about their needs and are happy to give a basic quote over the phone. This is a quick and direct way to deliver good customer service to their customers.

Like Optima, the Fresh Air Heating and Cooling team does not have any formal financing solutions nor do they offer instalment payments. Fresh Air Heating and Cooling pride themselves on offering affordable, with honest pricing and service. Both companies are seen as delivering above average service when compared to the rest of the Melbourne market.

Expertise

Optima

Fresh Air Heating and Cooling

Apartments

Commercial and residential

ARC Tick

Year established

1985
2016

Installation warranty

6 YEARS
5 YEARS

Despite only being around a few years, Fresh Air Heating and Cooling offer a family owned, smaller company that is able to compete on price and service with lower over head costs. Our review team found Fresh Air Heating and Cooling great to deal with, with friendly and honest customer service and affordable prices.

In comparison, Optima also provide excellent pricing and service, receiving an overall rating of 4.5 out of 5 to Fresh Air Heating and Cooling’s 3.5.

Fresh Air Heating and Cooling were placed just outside the top 5 air conditioning installation companies in Melbourne. Optima have been around for over 30 years but Fresh Air Heating and Cooling also presented as having strong technical knowledge of the industry and their products. Both have been awarded the industry standard, an ARC tick and are comfortable working with different kinds of buildings including commercial, residential and apartments.

However, Optima will only install in certain apartment blocks if there is not an existing installation company connected to them. This speaks to their ethics, even in competition. Either of these companies offer great pricing and service, but if you are looking for weekend work to be done you may need to look elsewhere.