Coolrite Air Conditioning vs Air Extreme Air Conditioning

Summary

Air Extreme Air Conditioning is a medium sized business operation, with just over 10 years of operational experience in the industry. As a smaller company, its directors perform estimations and customer service duties. Based in Newcastle, Air Extreme Air Conditioning services the Newcastle metropolitan area as well as the Lake Macquarie, Port Stephens, Hunter Valley and Central Coast areas. They have a showroom for customers, are specialist dealers and offer affordable prices.

Coolrite Air Conditioning have been operating in the industry since 1978, and with decades of technical expertise behind them they are a highly accomplished business with knowledgeable and skilful technicians. Our review rated them the number one recommended air conditioning installation Newcastle company.

Air Extreme Air Conditioning are a good option for installation with an online history of positive reviews from past customers, both on Google and Facebook, with a high star rating across both the sites.

Price

Our Air Extreme Air Conditioning review found that they offer great and comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally average or lower than standard market prices, making them reasonable and affordable. For this reason they received a score of 4 out of 5 on pricing

Coolrite Air Conditioning was found by our reviewers to have some of the lower prices in general, when compared to its competitors. Our Coolrite Air Conditioning review team noted that they are open to providing volume discounts, offering customers up to $100 off the price of per unit, when a number of systems are purchased and installed at once. Coolrite Air Conditioning was awarded an impressive score of 4 out of 5 for cost effectiveness, ranking them as one of the leading companies for cost effectiveness.

Air Extreme Air Conditioning’s pricing is influenced by their use of leading brands. They recommend and are specialist dealers for Daikin and Mitsubishi Electric. They are not very flexible in their pricing, and do not offer price matching of competitors’ quotes, nor do they offer volume discounts for multiple units bought in a single purchase. They do not provide formal financing option for their customers. Instead, Air Extreme Air Conditioning pride themselves on offering their best price from the outset, with all customer accounts needing to be finalised before work commences. Air Extreme Air Conditioning do advertise upcoming promotions and deals on Daikin and Mitsubishi Electric products on their Facebook page.

Customer Service

Our Coolrite Air Conditioning review found the staff at Coolrite Air Conditioning to be very friendly and willing to help customers with their enquiries. Their sales team demonstrates high customer service standards, with customer ratings showing consistent ratings of 3.9 out of 5 through Facebook reviews. Coolrite Air Conditioning were rated with a score of 8.5 out of 10 for their customer service satisfaction from phone interactions, an outstanding result that secured them a top ranking. Via email Coolrite Air Conditioning scored a strong 8 out of 10, securing them an impressive equal first place ranking.

Air Extreme Air Conditioning were rated 7 out of 10 in both the phone and email categories of customer service. These ratings are similar to one of the top 5 air conditioning installation companies in the Newcastle area and scored higher than another in the top 5.

Coolrite Air Conditioning’s staff and technicians are knowledgeable, honest and straight to the point when answering questions and providing recommendations to customers, explaining why a certain system might not be appropriate given the floor plan provided. They are willing and able to offer more appropriate alternatives. We found their response times to online email enquiries for quotes to be generally in the medium range, with customers generally receiving a response within a 2-day time frame.

Air Extreme Air Conditioning’s staff generally responded to an initial email request within 24 hours, which is a fast response rate and similar to 2 of our top 5 air conditioning installation companies in the Newcastle area. In providing a prepared quote they generally delivered a response after 4 days. Their team members were found to be helpful, patient, easy to understand and knowledgeable, with great technical understanding of the air conditioning industry. They were also very confident in their answers.

Expertise

Coolrite Air Conditioning was established in 1978 and has decades of familiarity and experience in the Newcastle air conditioning installation market. They are ranked number 1 of our top 5 recommended air conditioning installation companies in Newcastle. They offer value for money, impressive technical skills and knowledge, with honest and reliable service. They have generally fast response times to enquiries and overall they deliver high standards of customer service.

Air Extreme Air Conditioning is a solid option for customers in the Newcastle area who are looking for air conditioning installation in the Newcastle area. They are a medium sized company with a lot to offer, including an air conditioning showroom, affordable pricing and technicians who receive continual training so they are up to date on all processes. They are specialist Daikin and Mitsubishi Electric dealers, servicing a wide area surrounding Newcastle. Their staff are knowledgeable, experienced and have the necessary technical skills. While their pricing may not be as cheap as other larger Newcastle-based air conditioning installation companies, they have a lot going for them and are definitely worth considering.