Coolrite Air Conditioning vs Clements

Summary

Coolrite Air Conditioning have been operating in the industry since 1978, and with decades of technical expertise behind them they are a highly accomplished business with knowledgeable and skilful technicians. Our review rated them the number one recommended air conditioning installation Newcastle company.

Clements offer flexible pricing, services to rural areas and have strong online reviews. They offer the expertise to tailor the most energy efficient systems for residential, business or commercial premises and pride themselves on their reputation for being highly trained professionals. They aim to find the right system for customers and their needs, providing the most appropriate advice for the customer’s circumstances. Clements also provide heating solutions, refrigeration systems, electrical services, LED and lighting, energy efficient technology and solar panels. With over seven decades of combined experience in the design and installation of residential air conditioning systems, Clements is one of the largest air conditioning companies in the Newcastle and Hunter Region.

Price

Coolrite Air Conditioning was found by our reviewers to have some of the lower prices in general, when compared to its competitors. Our Coolrite Air Conditioning review team noted that they are open to providing volume discounts, offering customers up to $100 off the price of per unit, when a number of systems are purchased and installed at once. Coolrite Air Conditioning was awarded an impressive score of 4 out of 5 for cost effectiveness, ranking them as one of the leading companies for cost effectiveness.

Clements offer mid range pricing on the air conditioning products and services they provide. Their installation pricing rates are generally on average with standard market prices, but are still very reasonable and affordable. It’s important to note that the company uses and recommends Daikin, a leading air conditioning brand. Clements even acknowledge on their own website that their residential air conditioning systems may not be the cheapest in terms of upfront costs. However, long-term energy savings may offset this and low maintenance costs. Clements also offer price matching on like for like competitor quotes and volume discounts for purchases of multiple units at one time. They offer financing to customers of up to 5 years in a payment plan with a finance company. Staff will also advise customers regarding manufacturer deals and promotions at the time of quoting. This results in the Clements team receiving a rating of 3 out of 5 for overall cost effectiveness, which is comparable to one of our other Newcastle-based air conditioning installation companies in our top 5.

Customer Service

Clements received 6 out of 10 for their customer service delivery by phone and 7 out of 10 for their response to customer inquiries by email. Lakeside Air rated slightly better, with a score of 7 out of 10 for their customer service satisfaction from phone interactions, and for email enquiries, the review team rated Lakeside Air with a strong 8 out of 10 result.

Our Coolrite Air Conditioning review found the staff at Coolrite Air Conditioning to be very friendly and willing to help customers with their enquiries. Their sales team demonstrates high customer service standards, with customer ratings showing consistent ratings of 3.9 out of 5 through Facebook reviews. Coolrite Air Conditioning were rated with a score of 8.5 out of 10 for their customer service satisfaction from phone interactions, an outstanding result that secured them a top ranking. Via email Coolrite Air Conditioning scored a strong 8 out of 10, securing them an impressive equal first place ranking.

Coolrite Air Conditioning’s staff and technicians are knowledgeable, honest and straight to the point when answering questions and providing recommendations to customers, explaining why a certain system might not be appropriate given the floor plan provided. They are willing and able to offer more appropriate alternatives. We found their response times to online email enquiries for quotes to be generally in the medium range, with customers generally receiving a response within a 2-day time frame.

Both Clements and Coolrite Air Conditioning install Daikin products but can work with other brands. Many companies choose Daikin as they find their units have a relatively low number of reported issues post installation.

Expertise

Clements have been working for decades with combined industry experience that has been in operation since 1977.

Coolrite Air Conditioning was established in 1978 and has decades of familiarity and experience in the Newcastle air conditioning installation market. They are ranked number 1 of our top 5 recommended air conditioning installation companies in Newcastle. They offer value for money, impressive technical skills and knowledge, with honest and reliable service. They have generally fast response times to enquiries and overall they deliver high standards of customer service.

Both teams impart an impressive breadth of technical skills and knowledge and are all fully certified and insured, carrying the ARC industry certification.

Our Clements review indicated that the company is a solid option for air conditioning installation customers in the Newcastle area. Clements have a lot to offer, with flexible pricing in the mid range, strong online reviews and a wide servicing area. Their staff is knowledgeable and have the necessary technical skills. While not the cheapest option in the Newcastle market, Clements offer great features, making them an attractive option for potential customers.