Coolrite Air Conditioning vs Lakeside Air

Summary

Our Lakeside Air Review rated this Newcastle air conditioning installation company as a solid option when compared to its competitors in our overall top 5 for the area. This was based on their low prices, high standards of customer service, specialised air conditioning installation services and impressive technical skills.

Coolrite Air Conditioning has been rated as the top rated company in the top 5 Newcastle-based air conditioning installation companies. Coolrite Air Conditioning is the longest running company of our top 5 recommended air conditioning and installation businesses in the local area and deliver on strong customer service, comparatively good prices and service to rural areas.

Price

Lakeside Air have the low prices compared against the top 5 in general, with an impressive score of 4 out of 5 for cost-effectiveness. Coolright Air Conditioning also have very competitive prices that are generally lower than market average for the industry, giving them a strong second score of 4 out of 5 for the Newcastle region.

Our Lakeside Air Review found the company do not offer manufacturer deals on their products, but will provide price matching to customers where the units are of similar or of the same specifications. Coolrite Air Conditioning does provide volume discounts, with up to $100 off the price of per unit when a number of systems are purchased and installed at once. This makes it more cost-effective to purchase and install multiple units in the one project, benefiting both residential and commercial customers who would like to install in several rooms or offices.

Lakeside Air has set prices per unit, so they do not automatically offer volume discounts. Customers can approach their manager to negotiate a cheaper overall price if purchasing and installing more than one system at the one time.

Despite not offering a lot of discount options, each of these companies offer good value for money in cost-effectiveness due to their prices being very competitive already. Coolrite Air Conditioning can also take the sting out of paying by offering interest free financing options.

Customer Service

Lakeside Air and Coolrite Air Conditioning provide customers with free on-site quotes, with the customer paying no extra fees upfront for the inspection.

Both can provide customers with a basic estimate of the job, which may be subject to change once a site inspection is complete. Lakeside Air and Coolrite Air Conditioning offer a fully digital, and comprehensive quote provided after an inspection, detailing costs by area or room of the property, and providing all other information as required. Coolrite Air Conditioning can also provide a fully detailed and digital quote when the customer can provide a floor plan. Coolrite Air Conditioning provide comprehensive and itemised quotes that include discounts that they are currently offering, ensuring the relevant information is included so customers can make an informed decision.

Lakeside Air provides honest and reliable customer service, with generally fast response times of 6-24 hours to both phone and email enquiries, with the same length of time to deliver a quote. The Lakeside Air review team rated the business with a medium rating of 7 out of 10 for their customer service via phone, while via email enquiries the review team rated Lakeside Air with a strong 8 out of 10. This secured Lakeside Air an impressive equal first place in this area with Coolrite Air Conditioning and when compared against the other companies in our top 5. Coolrite Air Conditioning offered excellent customer satisfaction via the phone with a score of 8.5 out of 10, rating them quite highly in comparison to their local competitors. They were slower on response time, taking 24-48 hours to acknowledge a request and the same amount of time to send out a quote.

Lakeside Air were helpful in explaining why a certain system might not be appropriate for the floor plan provided, and were able to offer viable alternatives. Their team were generally polite and helpful over the phone.

The staff at Coolrite Air Conditioning was found to be very friendly, knowledgeable and willing to help customers with their enquiries. They are happy to provide customers with a direct contact number for any follow up queries, which is very useful.

Coolrite Air Conditioning service rural areas whereas Lakeside Air cover only certain regions and nothing beyond those. Neither company are open on the weekend which may impact the decision of those working Monday to Friday.

Expertise

Lakeside Air and Coolrite Air Conditioning install and repair air conditioning systems for both commercial and residential properties, including apartments. Their products include split, reverse, inverter and multi-systems, and ducted heating and cooling systems. Neither team installs evaporative systems. Lakeside Air are able to work on hydronic and boiler systems, which is unusual for the region. The staff at Coolrite Air Conditioning do not install ducted heating on its own.

Both companies have the ARC tick of approval, meaning they are licensed to handle refrigerants.

Lakeside Air’s products come with an installation warranty of 5 years on parts and labour, which is the equal longest of warranty offered in this market. Coolrite Air’s installation warranty only covers a year.

Coolrite Air Conditioning is the longest running of the two, established in 1978, and backed by 40 years of industry experience and expertise. Lakeside Air were established in 2007 and while only having 10 years of experience they have still managed to come first for the region.

Both make reliable and solid options to install and repair your systems, depending on if you want a longer warranty as offered by Lakeside Air or require service to a rural area, as supplied by Coolrite Air Conditioning.