Lakeside Air vs Air Extreme Air Conditioning

Lakeside Air

Air Extreme Air Conditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Lakeside Air
  • Price matching policy
  • Excellent customer service
  • Competitive pricing
Air Extreme Air Conditioning
  • Showroom
  • Specialist dealers
  • Affordable pricing

Cons

Lakeside Air
  • No volume discounts
  • No weekend availability
  • Generally doesn't offer deals and promotions
Air Extreme Air Conditioning
  • Inflexible pricing
  • Slow response times
  • Limited brands and options

Summary

Air Extreme Air Conditioning is a medium sized business operation, with just over 10 years of operational experience in the industry. As a smaller company, its directors perform estimations and customer service duties. Based in Newcastle, Air Extreme Air Conditioning services the Newcastle metropolitan area as well as the Lake Macquarie, Port Stephens, Hunter Valley and Central Coast areas. They have a showroom for customers, are specialist dealers and offer affordable prices.

Lakeside Air was established in 2007 and has been servicing Newcastle and surrounding areas installing and repairing air conditioning systems for over 10 years. Our review rated them the number one recommended air conditioning installation Newcastle company.

Air Extreme Air Conditioning are a good option for installation with an online history of positive reviews from past customers, both on Google and Facebook, with a high star rating across both the sites.

Price

Lakeside Air

Air Extreme Air Conditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Our Air Extreme Air Conditioning review found that they offer great and comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally average or lower than standard market prices, making them reasonable and affordable. For this reason they received a score of 4 out of 5 on pricing

Lakeside Air was found by our reviewers to have the lowest prices in general, when compared to its competitors. They are also willing to provide price matching where the units quoted on are of similar or same specifications. They do not, however, offer manufacturer deals on their products. As Lakeside Air have set prices per unit, so they do not automatically offer volume discounts, although customers can discuss this with company owner. Lakeside Air was awarded an impressive score of 5 out of 5 for cost effectiveness, ranking them as the leading company for cost effectiveness.

Air Extreme Air Conditioning’s pricing is influenced by their use of leading brands. They recommend and are specialist dealers for Daikin and Mitsubishi Electric. They are not very flexible in their pricing, and do not offer price matching of competitors’ quotes, nor do they offer volume discounts for multiple units bought in a single purchase. They do not provide formal financing option for their customers. Instead, Air Extreme Air Conditioning pride themselves on offering their best price from the outset, with all customer accounts needing to be finalised before work commences. Air Extreme Air Conditioning do advertise upcoming promotions and deals on Daikin and Mitsubishi Electric products on their Facebook page.

Customer Service

Lakeside Air

Air Extreme Air Conditioning

Clear quote

Weekend availability

Customer service rating by phone

7/10
7/10

Customer service rating by email

8/10
7/10

Response time to acknowledge request

6 - 24 hours
2 - 4 days

Response time to provide quote

2 - 4 days
> 4 days

Online ratings / reviews

4.5/5
4.5/5

Lakeside Air demonstrates high customer service standards, with customer ratings showing high ratings of 5 out of 5 through Google, Yellow Pages and True Local over a number of reviews. They provide honest and reliable customer service, with generally fast response times to both phone and email enquiries. Lakeside Air were rated with a score of 7 out of 10 for their customer service satisfaction from phone interactions, a solid result that secured them a mid-range ranking. Via email Lakeside Air scored a strong 8 out of 10, securing them an impressive equal first place ranking. Air Extreme Air Conditioning were rated 7 out of 10 in both the phone and email categories of customer service. These ratings are similar to one of the top 5 air conditioning installation companies in the Newcastle area and scored higher than another in the top 5.

Lakeside Air’s staff and technicians are knowledgeable, honest and straight to the point when answering questions and providing recommendations to customers, explaining why a certain system might not be appropriate given the floor plan provided. They are willing and able to offer more appropriate alternatives. Their response times were a quick 6 to 24 hours to reply to an initial email request and when it came to providing quotes enquiries, our review team found that Lakeside Air generally took between 48 to 84 hours, which was a generally medium response time.

Air Extreme Air Conditioning’s staff generally responded to an initial email request within 24 hours, which is a fast response rate and similar to 2 of our top 5 air conditioning installation companies in the Newcastle area. In providing a prepared quote they generally delivered a response after 4 days. Their team members were found to be helpful, patient, easy to understand and knowledgeable, with great technical understanding of the air conditioning industry. They were also very confident in their answers.

Expertise

Lakeside Air

Air Extreme Air Conditioning

Apartments

Commercial and residential

ARC Tick

Year established

2007
2007

Installation warranty

5 YEARS
5 YEARS

Lakeside Air was established in 2007 and has over 10 years of familiarity and experience in the Newcastle air conditioning installation market. They are ranked number 1 of our top 5 recommended air conditioning installation companies in Newcastle. They offer value for money, impressive technical skills and knowledge, with honest and reliable service. They have generally fast response times to enquiries and overall they deliver high standards of customer service.

Air Extreme Air Conditioning is a solid option for customers in the Newcastle area who are looking for air conditioning installation in the Newcastle area. They are a medium sized company with a lot to offer, including an air conditioning showroom, affordable pricing and technicians who receive continual training so they are up to date on all processes. They are specialist Daikin and Mitsubishi Electric dealers, servicing a wide area surrounding Newcastle. Their staff are knowledgeable, experienced and have the necessary technical skills. While their pricing may not be as cheap as other larger Newcastle-based air conditioning installation companies, they have a lot going for them and are definitely worth considering.

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