Lakeside Air vs Clements

Lakeside Air

Clements

Price

Customer Service

Compare Air Conditioning Rating

Pros

Lakeside Air
  • Price matching policy
  • Excellent customer service
  • Competitive pricing
Clements
  • Flexible pricing
  • Services rural areas
  • High online reviews

Cons

Lakeside Air
  • No volume discounts
  • No weekend availability
  • Generally doesn't offer deals and promotions
Clements
  • Limited air conditioning solutions
  • Prefers larger commercial jobs
  • Slow response times

Summary

Lakeside Air was established in 2007 and has been servicing Newcastle and its surrounding areas installing and repairing air conditioning systems for over 10 years. Our review team rated them the number one recommended air conditioning installation company in Newcastle based on their low prices, high standards of customer service, specialised air conditioning installation services and impressive technical skills.

Clements offer flexible pricing, services to rural areas and have strong online reviews.
They offer the expertise to tailor the most energy efficient systems for residential, business or commercial premises and pride themselves on their reputation for being highly trained professionals. They aim to find the right system for customers and their needs, providing the most appropriate advice for the customer’s circumstances. Clements also provide heating solutions, refrigeration systems, electrical services, LED and lighting, energy efficient technology and solar panels. With over seven decades of combined experience in the design and installation of residential air conditioning systems, Clements is one of the largest air conditioning companies in the Newcastle and Hunter Region.

Price

Lakeside Air

Clements

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Lakeside Air was found by our reviewers to have the lowest prices in general. This may be due to their flexibility in pricing; offering price matching options to customers where units are of similar or same specifications, although they do not offer manufacturer deals on their products. As Lakeside Air have set prices per unit, they do not automatically offer volume discounts, although customers can speak to the owner to see if any discounts are possible. Despite not offering a lot of discounts Lakeside Air were awarded an impressive score of 5 out of 5 for cost effectiveness, ranking them as the leading company for the area.

Clements offer mid range pricing on the air conditioning products and services they provide. Their installation pricing rates are generally on average with standard market prices, but are still very reasonable and affordable. It’s important to note that the company uses and recommends Daikin, a leading air conditioning brand. Clements even acknowledge on their own website that their residential air conditioning systems may not be the cheapest in terms of upfront costs. However, long-term energy savings may offset this and low maintenance costs. Clements also offer price matching on like for like competitor quotes and volume discounts for purchases of multiple units at one time. They offer financing to customers of up to 5 years in a payment plan with a finance company. Staff will also advise customers regarding manufacturer deals and promotions at the time of quoting. This results in the Clements team receiving a rating of 3 out of 5 for overall cost effectiveness, which is comparable to one of our other Newcastle-based air conditioning installation companies in our top 5.

Customer Service

Lakeside Air

Clements

Clear quote

Weekend availability

Customer service rating by phone

7/10
6/10

Customer service rating by email

8/10
7/10

Response time to acknowledge request

6 - 24 hours
> 4 days

Response time to provide quote

2 - 4 days
> 4 days

Online ratings / reviews

4.5/5
4.6/5

Clements received 6 out of 10 for their customer service delivery by phone and 7 out of 10 for their response to customer inquiries by email. Lakeside Air rated slightly better, with a score of 7 out of 10 for their customer service satisfaction from phone interactions, and for email enquiries, the review team rated Lakeside Air with a strong 8 out of 10 result.

Lakeside Air generally took a quick 6 to 24 hours to reply to an initial email request, which is a generally fast response relative to the other companies in our Newcastle top 5. In providing quotes our review team found that Lakeside Air took between 48 to 84 hours, which was a generally medium response time. Clements responded generally only after 4 days to an initial enquiry, which is a slow response rate. In providing customers with a prepared quote they were again slow, with a response generally received only after 4 days. If you are in a hurry to get your installation process started we would suggest following up any email communications by phone.

Despite not having the fastest response times, when talking to staff both customer service teams were easy to deal with, knowledgeable, polite and professional. They came across as competent and knowledgeable, with their answers being easy to understand and clear. 

Lakeside Air does not offer financing to its customers, preferring them to pay in full once the Air conditioning system installation is complete. Clements do offer a financing option to their customers, with a payment plan of up to 5 years.

Both Clements and Lakeside Air are Daikin dealers but can work with other brands. Many companies choose Daikin as they find their units have a relatively low number of reported issues post installation. Both Clements and Lakeside Air offer a 5 year installation warranty.

Expertise

Lakeside Air

Clements

Apartments

Commercial and residential

ARC Tick

Year established

2007
1977

Installation warranty

5 YEARS
5 YEARS

Clements have been working for decades with combined industry experience that has been in operation since 1977. Lakeside Air were established in 2007, and while they only have over 10 years in the Newcastle air conditioning installation market they are ranked number 1 out of our top 5 recommended air conditioning installation companies in Newcastle. Both teams impart an impressive breadth of technical skills and knowledge and are all fully certified and insured, carrying the ARC industry certification.

Our Clements review indicated that the company is a solid option for air conditioning installation customers in the Newcastle area. Clements have a lot to offer, with flexible pricing in the mid range, strong online reviews and a wide servicing area. Their staff is knowledgeable and have the necessary technical skills. While not the cheapest option in the Newcastle market, Clements offer great features, making them an attractive option for potential customers.

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