Ford & Doonan vs Air Conditioning WA

Summary

Ford & Doonan provide outstanding customer service and quality products, earning them first place in our top 5 air conditioning installation companies. Air Conditioning WA came in at fourth place and still offer high quality product lines to their customers with a selling point being that they are cheaper overall in comparison to Ford & Doonan. However, Air Conditioning WA only offers installation and not repair.

Overall, our Compare Air Conditioning Rating gave Ford & Doonan 4.5 out of 5 with Air Conditioning WA earning 3.5 out of 5, being somewhat impacted by a slow response time to customer queries via email. Both companies offer a high level of customer service and either would be a good choice, depending on your requirements and expectations in terms of discounts.

Price

While rated first overall, Ford & Doonan’s prices are slightly more expensive compared to the other companies in our top five. They stand by their prices, believing the quality products and services they offer are worth the cost. Air Conditioning WA offer extremely cost-effective solutions for installations when compared to the rest of the top 5. Air Conditioning WA offers great value for money.

Ford & Doonan do not offer volume discounts for residential customers looking to install multiple units throughout their home, but will consider special project prices for large commercial projects such as apartment buildings. Air Conditioning WA will consider such discounts on a case-by-case basis and the specifics of the job, assisting customers who wish to install units around their home.

Air Conditioning WA are flexible in terms of price matching and deals can occasionally be negotiated. They also list promotions and specials on their website, which is very helpful. Air Conditioning WA works with manufacturers in supplying cash back deals to save customers as much money as possible. Unlike their competitors, Ford & Doonan does not offer price matching, plus they will charge for travel time to rural areas. Other than that charge, both companies offer onsite quotes that are free.

In terms of the cost effectiveness of our top 5 Perth-based air conditioning installation companies Ford & Doonan have a rating of 3 out of 5 for its overall cost effectiveness, ranking Ford & Doonan in equal third place. Air Conditioning WA best this score, with an impressive overall rating of 4 out of 5 for cost-effectiveness. This rating places Air Conditioning WA second among our top 5 companies, marking them as a strong competitor when it comes to price.

Customer Service

The technicians and sales team at Air Conditioning WA go above and beyond when addressing customer questions and concerns. They offer a personal experience as their team works directly to address and meet the client specifications. However it is best to deal with them via phone as emails can be directed to the spam folder and thereby missed. This impacted on Air Conditioning WA’s overall customer service score, which is 3.8 out of 5 and places them in equal third when compared to others in the top 5.

The Ford & Doonan review team found everyone from the receptionist to technician and sales team to be polite, helpful and knowledgeable over the phone. Although they may not be the cheapest option, they do offer exceptional customer service and after sales service.  Scoring an overall 4.2 out of 5 Ford & Doonan excel in this area when compared to competitor companies in Perth. To say they are award winning in this area is no exaggeration, with Ford & Doonan has winning the Master Builder Association Best Customer Service Award for both 2017 and 2016, amongst others.

Ford & Doonan offer their customers financing options with up to 36-months interest free. Our Air Conditioning WA review found they also offer interest free finance options to their clients through GE Finance.

Overall, both Ford & Doonan and Air Conditioning WA offer knowledge and helpful, detailed advice during the installation process. Their staff is able to expertly explain and recommend specific systems and units. Air Conditioning WA’s company website offers knowledge on various systems and brands.

Expertise

Air Conditioning WA review were established in 1999 and has over 18 years of industry experience, though our review found the company only has the capacity to offer installation solutions and not repairs.

Ford & Doonan have over 30 years’ experience with a qualified and experienced team who have led them to success in their field.

Each of these Perth based air conditioning installation companies offer a high level of customer service with staff who have solid product knowledge, allowing them to provide the best solutions for their customers.

Air Conditioning WA specialise in working with Daikin, though they are able to work with most brands, depending on customer specifications and preferences. Ford & Doonan work with a wide range of brands that they have identified as high quality and also offer innovative and environmentally conscious products such as an app from which you can control your air conditioning system. Ford & Doonan are knowledgeable on climate control for established homes and apartments and can also assist new home builders, designing and installing their airconditioning system installing, with after sales customer support.

Both companies are able to install different systems from split systems to evaporative, with the exception of boiler systems. They are able to do so both in the Perth metro and regional areas.

Either Ford & Doonan or Air Conditioning WA, first and third rated companies in the area respectively, are great choices for your installation needs. If one of your main concerns is price, Air Conditioning WA work out cheaper but do not offer repairs. However, if you are building a new house, Ford & Doonan’s ability to design a system around it is also very appealing.