Ford & Doonan vs All Air Services

Summary

Ford & Doonan are a Perth based air conditioning installation service positioned as the leading company, out of five in the Perth area, when based on our reviews. All Air Services are relatively new, having been in the Perth market for 6 years. They are separated in our Compare Air Conditioning scale by 0.5, with Ford & Doonan scoring 4.5 out of 5 to All Air Services’ 4 out of 5.

The points at which they differ include price and the speed of their response time. All Air Services offer lower competitive prices but Ford & Doonan are faster in terms of response.

They both deliver excellent customer service and are open to volume discounts for large commercial projects.

Price

For cost effectiveness, All Air Services are a great choice, coming equal first in this criteria with an impressive score of 5 out of 5 for the Perth area. Overall Ford & Doonan were placed in equal third when compared to the other businesses in our top 5 and are pretty set in their pricing.

Our Ford & Doonan review team found their pricing to be more expensive when compared to other companies in our top five. Ford & Doonan are confident in their pricing, as they offer high quality products and services. Ford & Doonan do not even offer price matching to their customers and they charge for travel time to rural areas.

Neither All Air Services nor Ford & Doonan offer volume discounts for customers who plan on installing multiple units throughout their home. Both are, however, open to considering special project prices such as huge apartments blocks. If you are relying on volume discounts for a residential property, there may be better options available to choose from among the other 3 companies in our top five.

All Air Services prices offer relatively cheap pricing, enough so that the company is not willing to price match. Their competitive prices are facilitated through their strong relationship with Daikin. This relationship gives them access to slightly better deals when compared to their competitors, which is very helpful for customers, unless they prefer another brand.

Customer Service

After speaking to Ford & Doonan over the phone our review team found them to be polite, helpful and knowledgeable. They offer exceptional customer service, with the added bonus of after sales service. Ford & Doonan go to great lengths to fix any issues, with their overall customer service rating being the highest in the Perth area at 4.2 out of 5. Their email correspondence was outstanding, gaining them an impressive result of 9 out of 10.

All Air Services staff was polite, helpful and professional, displaying a strong understanding of the customer requirements and keen to assist customers to ensure their needs are being met.

Ford & Doonan offers financing options up to 36-months interest free. All Air Services do not offer financing for residential customers and require a 50% deposit upfront. They do, however, offer free quotes, either online, over the phone, or on the premises to provide a more accurate quote, as do Ford & Doonan. In terms of time Ford & Doonan take 6 to 24 hours to generate a quote via email as opposed to All Air Services who take a 2 to 4 day time period.

Their outstanding customer service has led Ford & Doonan to win the Master Builder Association Best Customer Service Award for both 2017 and 2016 as well as the HIA customer service award.

Our All Air Services review team found that this Perth based air conditioning installation company does not offer financing options for residential customers. They require 50% payment of quote up-front and the 50% remaining on installation. Having said that they score equal second in customer service delivery over the phone, receiving a score of 8/10. This places their performance equal second for the area within this criteria.

Expertise

Ford & Doonan commenced operating in 1985, while All Air Services are new on the block, having been established 6 years ago. Despite being relatively new All Air Services have fully trained professional installation teams with strong technical expertise and the ability to remove toxic mould, fungi and bacteria that could aid in the performance of your air conditioning unit.

Ford & Doonan started small and have extended over the years to 150 employees and ten branches across Western Australia. They have a very consistent in history of success with a qualified and experienced team.

Both Ford & Doonan and All Air Services install both residential and commercial air conditioning units and systems, including for apartments.

In terms of product range, Ford & Doonan offer tech savvy products including the AirTouch 3, a smart air control system that customers can use remotely from personal devices such as smartphones or tablets with the AirTouch app.

With Perth having a fairly warm climate, neither company offer ducted heating without cooling nor do they install boiler systems.

Confident in their knowledge, Ford & Doonan and All Air Services utilise their expertise to come up with appropriate airconditioning solutions for their customers.

Both would be an excellent choice as an installation company, offering strong customer service, with All Air Services coming out best on price.