Ford & Doonan vs Austec Electrical

Ford & Doonan

Austec Electrical

Price

Customer Service

Compare Air Conditioning Rating

Pros

Ford & Doonan
  • Great Customer Service
  • Quick response times
  • Good pricing
Austec Electrical
  • Strong customer service
  • Good response times
  • Services rural areas

Cons

Ford & Doonan
  • Short installation warranty
  • No discounts
  • No weekend availability
Austec Electrical
  • No weekend availability
  • Doesn't generally offer deals and promotions

Summary

Ford & Doonan is an award winning installation company who placed first overall in reviews of our top five Perth companies, receiving a high Compare Air Conditioning rating of 4.5 out of 5. They have eight branches in Perth with ten across Western Australia.

By comparison, Austec Electrical, who offer a comprehensive range of installation and repair services, came in fifth out of the top ten, with a rating of 3.5 out of 5. Their customer service team came across as professional, honest and trustworthy.

Both provide strong customer service and quality products, but are at the upper end of the price scale of the top 5 installation companies in Perth, scoring an equal 3 out of five for cost-effectiveness. Their prices when compared to the wider market, however, are still quite reasonable.

Price

Ford & Doonan

Austec Electrical

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Ford & Doonan and Austec Electrical are at the upper end of the top 5 Perth installation companies when it comes to price. But fare well when compared to the rest of the market.

Austec Electrical are open to certain types of discounts and seek to provide their customers with cheap and cost-effective solutions, despite returning the equal lowest cost-effectiveness score of 3 out of 5 in the top 5, along with Ford & Doonan.

While Austec Electrical generally do not price match on individual installations, they encourage the purchase of multiple systems, with the philosophy that if the customer buys more, they will receive increased value for money. Austec Electrical will also consider certain cash back deals, recommending a consultation before agreeing to this discount, to ensure the customer is getting the best unit for their home. If the cash back offer is for a unit that is not appropriate for the customer’s needs Austec Electrical will be less likely to approve it.

Ford & Doonan may offer special project prices for huge apartments blocs but will not offer volume discounts for homes. They also do not offer price matching and will charge travel time to rural areas. Ford & Doonan stand by their prices and strict policy on discounts, believing the service and products they offer are of a standard that warrants their pricing.

Customer Service

Ford & Doonan

Austec Electrical

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

9/10
8/10

Response time to acknowledge request

6 - 24 hours
< 6 hours

Response time to provide quote

6 - 24 hours
2 - 4 days

Online ratings / reviews

5/5
3.6/5

Both companies offer strong customer service, with Austec Electrical rated fasted among Perth companies when replying to email requests, taking 0-6 hours to acknowledge a quote request and turning the quote itself around within a 48-84 hour timeframe, giving them a score of 8 out of 10 for customer service via email. Ford & Doonan scored an impressive 9 out of 10 for their customer service via email, taking 6 to 24 hours to acknowledge an online request for a quote and the same amount of time to generate the quote. This placed them in equal second for quickest response to an initial request, with Austec Electrical rating first in terms of response speed.

Quotes generated by Austec Electrical were concise and comprehensive, with an itemised system, which, however, does not include GST in the price total. Ford & Doonan’s quote covered installation and the air conditioner unit costs with no individual pricing breakdown.

Via phone at Ford & Doonan, everyone from the receptionist to the technician and sales team communicated in a polite, helpful and knowledgeable way, confident in their answers. Their team have won several customer service awards, receiving an 8 out of 10 from our reviewers for strong customer service delivered when responding to enquiries over the phone.

In terms of customer service satisfaction, Austec Electrical is willing to go above and beyond to meet clients’ needs and expectations. They came across as very friendly and polite with a fast response time. While Austec Electrical’s reception staff was not able to answer all technical enquiries, they were able to direct the call to a technician who could. For this high level of service, Austec Electrical achieved a 7 out of 10 rating for phone satisfaction when compared to our other top Perth-based 5 air conditioning installation companies.

Both offer free on-site quotes, with Ford & Doonan charging for travel out of the metro area.

Neither company offer weekend hours and of the two only Ford & Doonan offer financing.

Expertise

Ford & Doonan

Austec Electrical

Apartments

Commercial and residential

ARC Tick

Year established

1986
1984

Installation warranty

1 YEARS
5 YEARS

Ford & Doonan and Austec Electrical have been in the industry for over 30 years.

Ford & Doonan have an award winning, qualified and experienced team, which has grown many times over since the company was established. Austec Electrical’s team also has an abundance of technical experience and industry knowledge, and are willing to go above and beyond to assist their customers.

Where possible, both companies will go out of their way to tailor solutions for the home to their customer’s requirements.

These Perth based air conditioning installation companies are able to offer installation and repair services to both the commercial and residential sectors. Each installs a variety of units from Split systems (reverse / inverter / multi) to ducted heating and cooling and Evaporative, with Austec Electrical offering a 5 year installation warranty to Ford & Doonan’s 1 year. Neither company work with boiler systems, which seems to be standard across the top five Perth installation companies.

Our review found that although Ford & Doonan and Austec Electrical do not offer the cheapest pricing of the top 5, they are still reasonably priced when compared to the wider market. Both offer excellent customer service, quality products and fast response times. Each would be a great choice for installation with the consideration that Austec Electrical are willing to reduce their prices for multiple residential units, which may be a valuable saving to some customers.