Ford & Doonan vs DACS Air Conditioning

Summary

Established in 2002, DACS Air Conditioning & Electrical employs over 15 staff including highly skilled technicians and installers. This family owned and operated company’s stand out features includes weekend availability, affordable pricing and top quality brands like Daikin. They also deliver a great level of customer care with prompt and reliable service, including free onsite quotes.
 

Ford & Doonan is a Perth based air conditioning installation company that were rated as the number 1 company in Perth on our criteria. They commenced operating in 1985 with only two employees, now with eight branches in Perth and ten across Western Australia. 


Both companies deliver great customer service, with DACS Air Conditioning & Electrical offering weekend availability for service and installations, as well as affordable and cost effective pricing.

Price

Our DACS Air Conditioning & Electrical review rated the company a strong 4 out of 5 on price, indicating that they offer affordable pricing on their brands and service. DACS Air Conditioning & Electrical’s review found their pricing to be competitive and generally on par with standard market prices. Due to their affordability DACS Air Conditioning & Electrical generally do not offer volume discounts and price matching. They may consider price matching to the best of their ability where quotes will need to match with regard to brands and sizing. This is done at the discretion of the DACS Air Conditioning & Electrical management. DACS Air Conditioning & Electrical do, however, advertise special offers and promotions on their website so customers can check online or ask one of DACS Air Conditioning & Electrical’s team for assistance.

Despite being our first ranked company overall, Ford & Doonan are slightly more expensive compared to the others in our top five. They do not offer volume discounts for customers who install multiple units throughout their home, but on commercial projects it’s possible to get special project prices for huge apartments blocks. Ford & Doonan also do not offer price matching or promote special deals for their customers and they also charge travel time to rural areas. On price they were scored with a 3 out of 5, which is a respectable rating when compared to the rest of the Perth market. While they provide a pretty standard 12-month installation warranty and 5-year manufacturer warranty they do allow customers to extend their warranty to 7 years.

Customer Service

In terms of customer service, our DACS Air Conditioning & Electrical review rated this Perth-based company with higher than average scores with 7 out of 10 for their customer service by phone, and 6 out of 10 for their response to customer email inquiries. Ford & Doonan’s performance in this area was rated even higher with 8 out of 10 for strong customer service delivered when responding to enquiries over the phone, and an impressive result of 9 out of 10 for outstanding customer service delivered via email correspondence.

While both teams delivered great service their response rates differ, which may explain the difference in their scores. Ford & Doonan were fast in their response, generally taking 6 to 24 hours to acknowledge an online request for a quote, providing its customers with a quote within the same time frame, ranking this company in first place when compared to the times it took other companies in our top 5 to provide quotes to customers. While DACS Air Conditioning & Electrical were fast in their initial response time, generally responding within 24 hours after of receiving the email request, their response rate in providing customers with a quote was slower, on average taking more than 4 days.

Both teams came across as professional and confident, from their receptionists to technicians and through to their sales teams.

Ford & Doonan provide 12-month installation warranty and typically 5-year manufacturer warranty. Customers have an option to extend their warranty to 7 years. DACS Air Conditioning & Electrical offer a solid 5 year installation warranty. Both travel to rural areas but charge additional costs for time and travel. DACS Air Conditioning & Electrical are the only one of the two to provide services on the weekend, specifically Saturday mornings.

Ford & Doonan offers financing options with up to 36-months interest free whereas DACS Air Conditioning & Electrical does not have any formal financing solutions nor does it offer instalment payments.

Expertise

Operating since 2002, DACS Air Conditioning & Electrical offer technical expertise which is evident in their knowledgeable staff who are able to answer customer questions confidently and with detail. They also only use their own people rather than outside contractors to provide strong service to customers.

With a very consistent and impressive history of success Ford & Doonan has been in the industry for over 30 years. After considering a number of factors including customer service our review team placed Ford & Doonan as a current leader in installing air conditioning in Perth.

The ARC tick of approval covers both companies, which is industry standard.
While DACS Air Conditioning & Electrical fall just out of the top 5 for the Perth region and do not offer all types of heating and cooling solutions, they keep customers informed of special offers, delivering solid customer service and range to their customers. DACS Air Conditioning & Electrical are a great option for those customers who value friendly service with affordable pricing.