Ford & Doonan vs Perth Air

Summary

Our Perth Air review team found the company provides a 24 hour emergency breakdown call out service and a high level of technical knowledge. Established in 1971, they can offer a large range of air conditioning solutions, performing on-site repairs and servicing of all air-conditioning and refrigeration equipment, from single air-conditioning units to entire buildings and industrial sites. Perth Air is a great choice for Perth customers, both private and businesses, which are looking for a quality air conditioning installation company. Overall the company was rated 3.5 out of 5 stars, a solid rating in comparison to other Perth-based air conditioning installation companies. This rating placed Perth Air just outside of the top 5 best air conditioning installation companies in the area.

Starting as a small installation company who commenced operating in 1985, Ford & Doonan now have eight branches in Perth and ten branches across Western Australia. Ranked by our review team as the number one installation company in Perth they offer great customer service and quick response times.

Price

Our Ford & Doonan review team found this Perth based air conditioning installation company to be slightly more expensive compared to the other companies in our top five. Perth Air is also definitely not the cheapest option in the Perth-based market; however both companies have good quality products, technical knowhow and a good solid customer service level.

Both companies received a 3 out of 5 rating on price, indicating that they are a little inflexible, with not a lot of options. Perth Air has no formal financing plan and neither company are willing to price match competitors quotes. Perth Air will consider volume discounts depending on the number of units purchased but this is at the discretion of Perth Air’s management. The Perth Air team will advise the customer at time of purchase if there are any manufacturer’s special promotions, but the customers will need to access these themselves. Ford & Doonan do not offer volume discounts for customers who install multiple units throughout their home, but may offer special project prices for huge apartment blocks. Ford & Doonan also charge travel time to rural areas.

As mentioned, both Ford & Doonan and Perth Air scored 3 out of 5 for overall cost effectiveness, ranking them equal third when compared for this factor to the other businesses in our top 5. While it may not be the highest rating, it’s still a respectable score, indicating that both companies are strong choices for installation in the Perth area.

Customer Service

Our Perth Air review team rated this Perth-based air conditioning installation company with an average level of customer service, with a 7 out of 10 for service via phone and 6.5 out of 10 for email. They were knowledgeable, helpful and willing to provide genuine responses to questions, even on an initial phone enquiry. However, their customer service was let down by slow response times by email, taking more than four days to acknowledge an initial request, with the same amount of time to turn around a quote.

By comparison Ford & Doonan delivered fast response times, taking between 6 – 24 hours to acknowledge a request and the same amount of time to deliver a quote. Ford & Doonan were found to be polite, helpful and knowledgeable. Despite not being the cheapest option, their customer and after sales service was exceptional. This resulted in exceptional scores with Ford & Doonan receiving an 8 out of 10 for service via phone and an outstanding 9 out of 10 for their communication via email. Impressively they also scored 5 out of 5 in terms of online ratings. These results rank Ford & Doonan in equal first place for customer service performance through phone communication and first place for customer service delivered by email. They also have several customer service awards to their name.

While Perth Air did not rate as highly, online reviews and testimonials indicate that customers are impressed by their experiences with the company, the high standard of customer service on offer and their skills, expertise and quality work. They also offer a 24 hour breakdown service, which is particularly helpful during Perth’s warmer months.

The Perth based air conditioning installation company Ford & Doonan offers financing options up to 36-months interest free. Our Perth Air review found that this company does not have any formal financing solutions nor does it offer instalment payments. Instead the company prides themselves on offering affordable, honest pricing and service.

Expertise

Perth Air’s website describes a long history in the industry, operating since 1976, which is for over 40 years. This reflects a company with a lot of industry experience, one that is reputable and offers good quality service.

Ford & Doonan has been in the industry for over 30 years. They have a very consistent and impressive history of success with a qualified and experienced team.
Both companies bear the industry standard ARC tick of approval.

While Perth Air offer a standard 5 year manufacturer’s warranty on products and only a 3 month installation warranty their air conditioning installations, they have a comprehensive range of factors including great customer service, experience and a 24 hour emergency callout service. These stand out features make them a solid choice for airconditioning installation in the Perth area.