Air Conditioning Guys vs Apex Airconditioning

Summary

Offering 24/7 commercial breakdown repairs, quality air conditioning brands and types, serviced and installed by experienced and knowledgeable team members, Apex Airconditioning services the Sydney CBD, Northern suburbs and Inner west suburbs. They were established in 2003 and fall just outside of our top 5 air conditioning companies in the Sydney market. Any negative reviews they get are met with a response from the Apex Airconditioning management team, who will work on a solution to any problems, showing an interest in delivering great customer service.

Established in 2006, Air Conditioning Guys are a Sydney-based air conditioning installation company rated number 1 out of our top 5 air conditioning installation Sydney based companies, based on high standards of customer service, prompt response, technical expertise and a willingness to genuinely help customers obtain the best deal possible.

Price

Apex Airconditioning have a standard industry pricing on the installation of top quality air conditioning units, like Daikin. They offer a range of superior quality air conditioning brands and models and can provide advice on the right residential air conditioning system to suit customer budget and needs.

While Air Conditioning Guys’ prices are not the absolute cheapest when compared to our other top 5 air conditioning installation companies in Sydney, they are competitive and well within the market range. On price overall they scored a solid 4 out of 5 where Apex Airconditioning scored a 3 out of 5.

This discrepancy may be due to Apex Airconditioning not offering price matching, volume discounts or promotions as standard practise. Air Conditioning Guys will offer these discounts to customers. Apex Airconditioning’s customers can however put such requests to the company and they will be considered at the discretion of the Apex Airconditioning management, on a case to case basis. This score also demonstrates that Apex Airconditioning have standard industry pricing, reflecting the company’s average level of cost effectiveness and value for customers. It should also be noted that Apex Airconditioning offer quality brands, which may further affect their pricing.

Customer Service

Air Conditioning Guys were rated for their overall customer satisfaction over the phone with an outstanding 9/10. This reflects their team’s politeness, knowledge, and ability to ask all the relevant questions to ensure the best deal for the customer. Their response time was the fastest of our top 5 companies, with the customer receiving a comprehensive quote within 2 hours of sending in the floor plan for their installation requirements. Similarly they also performed well via email receiving a score of 8 out of 10 due to their fast response rate and eagerness to assist wherever possible.

By comparison our Apex Airconditioning review team rated this Sydney-based company as having a standard of customer service. Their website describes their team members as possessing a high level of technical skill, work experience and great customer relations. They came across as open and genuine when giving out relevant information. Our review team recorded that they have a helpful, friendly and informative manner over the phone. Apex Airconditioning were scored a 7 out of 10 for phone customer service. This indicates again that Apex Airconditioning is very responsive to phone calls and provides great customer experience by phone.

Apex Airconditioning’s customer service by email was of a lower standard than their phone customer service, thereby we would recommend keeping in contact via phone. They scored a rating of 3 out of 10 for their customer service via email, due to slow response times of under 4 days for both their initial response and then in turning around a quote. Their emails were very general in nature and did not convey much detail. Our findings show that Apex Airconditioning has one of the slowest rankings for customer service by email, so again; it may be best to access their services via phone.

Apex Airconditioning does not offer any kind of financing plan to their customers. Air Conditioning Guys can offer financing.

Expertise

Apex Airconditioning were found to be a well-established air conditioning installation business in the Sydney area and have been operating for over 15 years. They offer a good, standard service for potential customers, and can provide customers with basic estimate quotes over the phone and a free in-home appraisal. They have received consistently high and impressive customer testimonials both on their website as well as on other online sites, which rates and recommends the company highly.

Air Conditioning Guys have more than 12 years of strong technical expertise and experience in the industry, operating since 2006. Their staff is experienced and knowledgeable, delivering high standards of customer service excellence demonstrated by the lengths they go to in order to find the best system for customers on price, specifications and fast response times to customers.

Both companies hold the ARC Tick, which means they are licensed in handling refrigerants, an important aspect for all technicians and electricians installing air conditioning systems. Each offer a strong 5 year warranty.

Apex Airconditioning, while scoring outside of the top 5, are committed to achieving excellence in all aspects of their service. They are willing to address customer feedback, which indicates they are continually growing by focusing on customer needs. This makes them a solid choice for air conditioning installation and repairs in the Sydney area.