Air Conditioning Guys vs Conduct Air Conditioning

Air Conditioning Guys

Conduct Air Conditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Air Conditioning Guys
  • Very quick response times
  • Outstanding customer service
  • Weekend availability
Conduct Air Conditioning
  • Affordable upfront pricing
  • Installation with free service
  • Online fast response time guarantee

Cons

Air Conditioning Guys
  • No Hydronic or Steam Boiler Heating available
  • Volume discounts on case-by-case basis only
Conduct Air Conditioning
  • No finance
  • No Price match
  • No volume discounts

Summary

Conduct Air Conditioning has over 30 years’ combined industry experience. They service the Sydney CBD, as well as the Northern and Western suburbs and surrounds. Conduct Air Conditioning pride themselves on being friendly, affordable and efficient, with knowledge and experience. While the Conduct Air Conditioning review found that they ranked just outside the top 5 Sydney-based air conditioning installation companies, this reputable company provides great services and features; with some that are not common to the rest of the market. These include such things as great specials and promotions on their website, weekend availability and a standard ongoing promotion that entitles customers to 1 free service after installation.

Air Conditioning Guys, another Sydney-based air conditioning installation company, was rated number 1 out of our top 5 Sydney companies. They were established in 2006 and offer prompt response times, high standards of customer service, technical expertise and a genuine willingness to help customers obtain the best deal to suit their requirements.

Price

Air Conditioning Guys

Conduct Air Conditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Conduct Air Conditioning have incredibly reasonable and affordable pricing on their services, scoring a top rating of 5 out of 5 for overall cost effectiveness. This score rates them higher than most of the other top 5 companies in the category of cost effectiveness, matching the score of one other company in the top 5.

By comparison, while the Air Conditioning Guys’ prices were not the absolute cheapest on the Sydney market, they were competitive and well within the market range.

The Air Conditioning Guys come across as eager to find the best price for their customers and can offer cheaper unit brands, price-matching, or access to current manufacturer deals. They will also personalise purchases for their customers, as they are keen to help find a system that is the best fit for their requirements. The Air Conditioning Guys’ Review rated the Sydney-based company with 3 out of 5 stars for overall cost effectiveness. This result ranks them in equal third position, compared to the other air conditioning installation companies in our Sydney-based top 5.

In terms of promotions and discounts both Air Conditioning Guys and Conduct Air Conditioning provide free onsite quotes and offer manufacturer discounts and promotions. Conduct Air Conditioning do not, however, offer price matching and volume discounts. This may due to Conduct Air Conditioning offering the lowest possible price to their clients, while trying not compromise on the quality of their products, which are sourced directly from the manufacturer. Conduct Air Conditioning offer installation with free service, which is a highly attractive deal.

Both companies offer a value for money 5 year warranty.

Customer Service

Air Conditioning Guys

Conduct Air Conditioning

Clear quote

Weekend availability

Customer service rating by phone

9/10
6/10

Customer service rating by email

8/10
6/10

Response time to acknowledge request

< 6 hours
> 4 days

Response time to provide quote

< 6 hours
> 4 days

Online ratings / reviews

4.8/5
2.9/5

Our Air Conditioning Guys and Conduct Air Conditioning review teams rated these Sydney-based air conditioning installation companies as having a high level of customer service. Both present clear quotes, have weekend availability and decent response times.

These customer service ratings were based on communication by phone or email, response times and any unique features each company may offer. The Air Conditioning Guys Review found them to have very high standards of customer service, rating the Sydney-based company’s customer service performance when responding to customers’ emails a notable result of 8 out of 10. They were similarly impressed with the customer service Air Conditioning Guys displayed when handling phone enquiries, scoring them an exceptional rating of 9 out of 10. These scores ranked them in first place for the Sydney market, with a 4.3 out of 5 rating overall. It was impressive that customers are able to speak to a polite and knowledgeable technician immediately upon their the first phone call. The technician showed the ability to ask relevant questions to ensure the best deal for the customer.

Our Conduct Air Conditioning review team scored them 8 out of 10 for customer service via phone, which indicates again that Conduct Air Conditioning is very responsive to phone calls and provides a great customer experience via this medium.  Our Conduct Air Conditioning Review noted that the team have a helpful, friendly and informative manner over the phone. Conduct Air Conditioning didn’t do as well via email, being let down by slower response times. They received 6 out of 10 on this criterion.

The quick rate at which Air Conditioning Guys generally responded to online requests generally takes less than 6 hours to both acknowledge a request and then generate a clear quote. Our review team received a comprehensive quote within 2 hours of sending in the floor plan, which assists the company in understanding customer installation requirements. This timeframe places Air Conditioning Guys in a highly comparable position compared to the generally slower response times of the other companies in our Sydney-based top 5. Conduct Air Conditioning generally acknowledges receipt of an online request for a quote in more than 4 days, turning a quote around generally after more than a 4 day period. It must be said, however, that our review team was able to receive a response to an online form inquiry within the timeframe of 1 business hour, which is impressive. They came across as open and genuine about relaying relevant information to customers.

Our review noted that Air Conditioning Guys do provide financing options and offer the customer numerous brand choices. Conduct Air Conditioning does not provide financing but, like Air Conditioning Guys, they do provide good quality brands and have some weekend availability on Saturdays.

Expertise

Air Conditioning Guys

Conduct Air Conditioning

Apartments

Commercial and residential

ARC Tick

Year established

2006
2009

Installation warranty

5 YEARS
5 YEARS

Sydney-based air conditioning installation company Air Conditioning Guys have been operating since 2006, with Conduct Air Conditioning beginning operations in 2009.

Both appear to be well-established air conditioning installation companies in the Sydney area, with a high industry level of customer service. Conduct Air Conditioning and Air Conditioning Guys offer impressive features for potential customers, including weekend availability, and affordable upfront pricing with decent response times through their online inquiry forms.

Both companies are covered by the ARC Tick, which means they are licensed in handling refrigerants, an important aspect for all technicians and electricians installing air conditioning systems. They can cover apartment instillations and work with both commercial and residential customers.

Despite slower response times Conduct Air Conditioning has consistently high and impressive customer testimonials on their website and other online review sites. Conduct Air Conditioning has a special offer of installations with a free service and provides customers with a guarantee in terms of their response times. Although they are situated just out of the top 5, Conduct Air Conditioning are still a great option for customers in Sydney, especially in the Northern Beaches area, where ducted and split system air conditioning split systems are generally required.