Air Conditioning Guys vs Teknicool

Summary

Teknicool is a Sydney-based air conditioning installation company who were established in 2005. They provide great specials and promotions, strong online reviews and weekend availability, offering superior residential and commercial air conditioning. While rating well in these criteria, Teknicool fall just out of our top 5 Sydney air conditioning installation companies.

Air Conditioning Guys, established in 2006, were rated as Sydney’s best air conditioning installation company by our review team. This ranking was based on their high standards of customer service, prompt response times, technical expertise and willingness to help customers obtain the best deal possible to suit their requirements. Teknicool meet the Air Conditioning Guys’ on several aspects of service standards, as we will discuss below.

Price

Despite the Air Conditioning Guys being rated first overall for Sydney air conditioning installation companies our Teknicool review found that their company were more competitive and affordable on price. While the Air Conditioning Guys were not the absolute cheapest in the market they scored a respectable 3 out of 5 on pricing. Teknicool were a point ahead of them on a very strong 4 out of 5. When compared to the cost effectiveness of our other top 5 Sydney-based companies Teknicool’s score matches 1 of our top 5 Sydney installation companies and rates higher than 3 of the other companies in the top 5.

While not offering financing, Teknicool have great specials and promotions and are open to volume discounts. Their website indicates that they are willing to price match, stating: “We will certainly beat any genuine written quote that is being offered by a competitor”.

Both companies stand out from the rest with their willingness to help customers find the best price for their needs and budget.

Air Conditioning Guys help to find the best price for their customers through accessing cheaper unit brands, price-matching, or providing access to current manufacturer deals. Their team personalise purchases for their customers, sourcing the system that best fits their requirements.

Each company offers upfront and honest pricing. Teknicool also note on their website that costs may change from the package amount due to installation requirements. This will include aspects such as a property’s layout and location.

Customer Service

In providing customer service Teknicool take a “can do” approach and are willing to help and work with the customer to meet their needs. Air Conditioning Guys take a similar approach and work hard to match their customers with a system that meets their financial and specific requirements.

Teknicool were awarded a 3.3 out of 5 for their overall customer service rating, which is a solid and competitive rating. Air Conditioning Guys were just a point ahead with a rating of 4.3 out of 5. When we take response times into account Teknicool’s customer service by phone, rates a still respectable 7 out of 10 to Air Conditioning Guys’ 9 out of 10. Both companies were marked slightly lower for the customer service they delivered by email with Teknicool’s slow response time reflected in a score of 6.5 out of 10. Air Conditioning Guys’ email response was still excellent, scoring 8 out of 10 and being able to turn around a quote, once floorplans were provided, within a matter of hours. Teknicool took much longer on this front, responding to quote requests between 2 to 4 days and sending the quote out after 4 days. Despite lagging behind on response times Teknicool reflected a highly rated customer experience, with the company receiving an impressive 5 star rating from Google.

Both companies provide free onsite quotes and these are generally more accurate than quotes received without a visit to the property.

Air Conditioning Guys will service rural areas but they do so for large jobs only and will charge travel time to the customer. Teknicool and Air Conditioning Guys are available on the weekend. Of the two only the Air Conditioning Guys provide finance options for customers. Both offer a strong warranty period of 5 years.

Expertise

Teknicool are an experienced and reputable company. They are able to repair and maintain any brand of air conditioner, reflecting the high level of knowledge, skills and experience of Teknicool team.

The Air Conditioning Guys are also experienced and specialise in the installation and repair of air conditioning systems, including split systems (reverse, inverter and multi-systems) ducted heating and cooling systems.
Their reputations are backed by the ARC Tick, meaning both companies are licensed in handling refrigerants, an important aspect for all technicians and electricians installing air conditioning systems. Both also offer a solid 5 year warranty.

In spite of longer response times, Teknicool records high levels of customer satisfaction through online reviews. Their technical expertise and experience is evident in the services and features they provide. Teknicool also offer great deals for those who are budget conscious. They are a solid option among air conditioning instillation companies in the Sydney area.