DMC Air Conditioning vs Chillout

DMC Air Conditioning

Chillout

Price

Customer Service

Compare Air Conditioning Rating

Pros

DMC Air Conditioning
  • Competitive pricing
  • Strong customer service by phone
  • Good online reviews
Chillout
  • Long warranty period
  • Competitive pricing
  • Good customer service

Cons

DMC Air Conditioning
  • Slower response times by email
  • 2 year warranty period
Chillout
  • Good, but not outstanding, response times
  • Generally doesn't offer deals and promotions
  • No weekend availability

Summary

Chillout are a locally owned and run business established in 1997, specialising in providing high quality air conditioning installations and services, with a strong focus on creating environmentally friendly solutions for their customers. They rated 4 out of 5 in our overall Compare Air Conditioning, which was the equal second score.

DMC Air Conditioning is a locally owned and operated Townsville based air conditioning installation company established in 1987. The company’s extremely competitive pricing structure, excellent customer service and quality workmanship have led our Compare Air Conditioning team to place them second among our top recommended companies in the local market.

Our DMC Air Conditioning review team found that the company have a strong focus in finding the ideal air conditioning option based upon their customers specification.

Potential customers may be interested to know that Chillout also offer competitive prices and strong customer service via phone.

Price

DMC Air Conditioning

Chillout

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Chillout received a 3 out of 5 for their overall cost effectiveness. Their prices are on the more expensive side among our top 5 companies, but they are fairly standard throughout the overall Townsville market.

DMC Air Conditioning went one better, receiving a 5 out 5 for the overall cost effectiveness, placing them equally in first spot.

Despite Chillout’s fees being slightly more expensive than our other recommended top 5, they are still competitive among the overall market and offer quite reasonable price points. They are also open to negotiations and discussion during the quotations process regarding pricing options and deals. Chillout also do not offer a fixed warranty period on their installations, but do guarantee the quality of their workmanship. This guarantee means Chillout will repair any installation faults regardless of time. This is very reasonable and adds value to the sale.

DMC Air Conditioning offer discounts on their already competitive pricing, with some price matching being available on their quotes, though the details must be like for like. Clients can also take advantage of deals on certain brands and cash backs. Volume discounts are also on the table, but are generally specific to the job and based around numbers and fitting hours.

DMC Air Conditioning offers premium solutions at extremely competitive price points. The company is very cost effective and have a focus on securing the most cost-efficient deal for their clients.

Customer Service

DMC Air Conditioning

Chillout

Clear quote

Weekend availability

Customer service rating by phone

8/10
6.5/10

Customer service rating by email

7.5/10
7/10

Response time to acknowledge request

> 4 days
2 - 4 days

Response time to provide quote

> 4 days
2 - 4 days

Online ratings / reviews

4.6/5
4/5

Chillout were given a 6.5 out of 10 for their phone service communication and a 7 for their email communications. These scores are still quite competitive when compared to the overall Townsville market beyond the top 5.

Also performing strongly in this area, DMC Air Conditioning scored an 8 out of 10 for phone satisfaction and a 7.5 out of 10 for email satisfaction when compared to our other top 5 businesses in the market. These place DMC Air Conditioning in second place within our top 5.

Chillout’s review team discovered that they generally acknowledge and send out initial quotes within a 48-84 hour timeframe. Falling within the median range when compared to our top 5 recommended companies, this is still fairly competitive when paralleled to the overall market.

Chillout offered quite good customer service when compared to our other top 5 recommended businesses in the area. Staff at Chillout came across as both polite and helpful, with a strong focus around resolving client enquiries in a timely and efficient manner. They are motivated to assist customers in creating environmentally friendly solutions for their homes or commercial space.

In keeping with the rest of the top 5, both companies do not propose any financing options to their customers and both offer free onsite quotes.

Chillout have a preference for sending their quotes out digitally as they believe this method provides the clearest communication.

Staff at DMC Air Conditioning has a clear customer focus within their operations and this allows clients to feel comfortable and supported during the experience.

Expertise

DMC Air Conditioning

Chillout

Apartments

Commercial and residential

ARC Tick

Year established

1987
1997

Installation warranty

2 YEARS
10 YEARS

DMC Air Conditioning was established in 1987 and has a very experienced and knowledgeable staff base. They are the longest running business of our top 5 Townsville based air conditioning installation companies, giving their technicians an edge when it comes to industry experience and knowledge.

Both companies’ technicians offer residential and commercial services and are able to maintain and install an extensive range of systems such as split systems, reverse systems, inverter systems, multi systems, ducted heating and cooling and evaporative cooling. While evaporative cooling is available it is not recommend it for the region due to the humidity of the area

In particular, Chillout’s staff is committed to reducing the environmental impact of the air conditioning systems they install and have the knowledge to provide valuable advice regarding this during the installation and quotation process. This knowledge can also offer savings as efficiency helps to cut down on the overall usage costs of the system.

Both businesses offer comparative pricing, friendly service and quality workmanship, making either a great choice for your installation and repair needs. 

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