DMC Air Conditioning vs Rolly’s Electrical

DMC Air Conditioning

Rolly’s Electrical

Price

Customer Service

Compare Air Conditioning Rating

Pros

DMC Air Conditioning
  • Competitive pricing
  • Strong customer service by phone
  • Good online reviews
Rolly’s Electrical
  • Good pricing model
  • Strong customer service
  • Services rural areas

Cons

DMC Air Conditioning
  • Slower response times by email
  • 2 year warranty period
Rolly’s Electrical
  • Slower response times by email
  • Generally doesn't offer deals and promotions
  • No weekend availability

Summary

An owner operated business; Rolly’s Electrical offers a range of electrical services including commercial and residential air conditioning repairs and installations. The business was established in 2010. They have a wealth of experience and knowledge within the installation industry, placing them fourth among our top 5 rated companies in the Townsville area.

DMC Air Conditioning is a locally owned and operated Townsville based air conditioning installation company established in 1987. The company’s extremely competitive pricing structure, excellent customer service and quality workmanship have led our Compare Air Conditioning team to place them second among our top recommended companies in the local market.

Our DMC Air Conditioning review team found that the company have a strong focus in finding the ideal air conditioning option based upon their customers specification.

Price

DMC Air Conditioning

Rolly’s Electrical

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

DMC Air Conditioning went one better, receiving a 5 out 5 for the overall cost effectiveness, placing them equally in first spot.

Rolly’s Electrical also received a high score of 4 out of 5 for their overall cost effectiveness. This rating indicates the competitive prices Rolly’s Electrical has to offer.

Rolly’s Electrical offer price matching on their quotes, though the details must be like for like.

Both businesses offer discounts on their already competitive pricing, with some price matching being available on their quotes, though the details must be like for like. Clients can also take advantage of deals on certain brands and cash backs. Volume discounts are also on the table, but are generally specific to the job and based around numbers and fitting hours.

DMC Air Conditioning offers premium solutions at extremely competitive price points. The company is very cost effective and have a focus on securing the most cost-efficient deal for their clients

In terms of warranty periods, Rolly’s Electrical offers one of the shortest among our top 5 Townsville based air conditioning installation companies; providing a 1-year installation warranty for their work.

Customer Service

DMC Air Conditioning

Rolly’s Electrical

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

7.5/10
5/10

Response time to acknowledge request

> 4 days
2 - 4 days

Response time to provide quote

> 4 days
> 4 days

Online ratings / reviews

4.6/5
4.7/5

Rolly’s Electrical have a strong preference for telephone communications as opposed to email, achieving a 7 out of 10 for their phone service and a 5 out of 10 for their email interactions. Though these scores are on the lower end of our top 5, they are fairly standard among the general market. The Rolly’s Electrical team can take an extended time when replying to email enquiries, believing that phone interactions provide a personal touch and a clearer communication channel.

DMC Air Conditioning scored an 8 out of 10 for phone satisfaction and a 7.5 out of 10 for email satisfaction when compared to our other top 5 businesses in the market. These place DMC Air Conditioning in second place within our top 5.

Reflecting this preference, Rolly’s Electrical generally respond to initial email requests within 48-84 hours and take over 4 days to send quotes out to customers, giving them a slow rating.

Staff at DMC Air Conditioning has a clear customer focus within their operations and this allows clients to feel comfortable and supported during the experience.

Rolly’s Electrical staff was found to be both polite and friendly over the phone. Their team came across as happy to help, while assisting with enquiries where they were able to explain technical concepts. They offer a personal touch to the company’s customer service that gives peace of mind during the installation process. Furthermore, Rolly’s Electrical staff offers recommendations and advice, taking into account the region’s climate and how that affects certain air conditioning systems.

Expertise

DMC Air Conditioning

Rolly’s Electrical

Apartments

Commercial and residential

ARC Tick

Year established

1987
2010

Installation warranty

2 YEARS
1 YEARS

Despite their slow email response times our Rolly’s Electrical review team found the company had experienced and well-rounded staff. Their technicians have an abundance of industry experience and know-how and are able to work with various systems and conditions. They are confident when answering questions and offering recommendations.

DMC Air Conditioning was established in 1987 and has a very experienced and knowledgeable staff base. They are the longest running business of our top 5 Townsville based air conditioning installation companies, giving their technicians an edge when it comes to industry experience and knowledge.

Both companies’ technicians offer residential and commercial services and are able to maintain and install an extensive range of systems such as split systems, reverse systems, inverter systems, multi systems, ducted heating and cooling and evaporative cooling. While evaporative cooling is available it is not recommend it for the region due to the humidity of the area.

As two of the top 5 companies in the Townsville region either would provide a good option for installations and repair.

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