DMC Air Conditioning vs RowanAir

DMC Air Conditioning

RowanAir

Price

Customer Service

Compare Air Conditioning Rating

Pros

DMC Air Conditioning
  • Competitive pricing
  • Strong customer service by phone
  • Good online reviews
RowanAir
  • Low pricing
  • Good customer service
  • Services rural areas

Cons

DMC Air Conditioning
  • Slower response times by email
  • 2 year warranty period
RowanAir
  • Rigid pricing model
  • No volume discounts
  • No weekend availability

Summary

DMC Air Conditioning went one better, receiving a 5 out 5 for the overall cost effectiveness, placing them equally in first spot.

Locally owned business RowanAir provide their clients with cost effective solutions, quality workmanship and friendly customer service, placing them among our top 5 recommended companies. They offer superior service in terms of their response times, replying the fastest out of our top 5 rated Townsville based air conditioning installation companies. They are placed fifth in the top 5.

DMC Air Conditioning offers premium solutions at extremely competitive price points. The company is very cost effective and have a focus on securing the most cost-efficient deal for their clients.

Price

DMC Air Conditioning

RowanAir

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Performing strongly in this area, DMC Air Conditioning scored an 8 out of 10 for phone satisfaction and a 7.5 out of 10 for email satisfaction when compared to our other top 5 businesses in the market. These place DMC Air Conditioning in second place within our top 5.

RowanAir received an outstanding sore of 5 out of 5 for their general cost effectiveness. This rating gives a clear indication of the value and worth their solutions have to offer.

Staff at DMC Air Conditioning has a clear customer focus within their operations and this allows clients to feel comfortable and supported during the experience.

RowanAir offer a fairly rigid pricing structure and do not utilise discounts to make their already competitive prices even lower. Despite this, staff is happy to discuss payment options and negotiate price points during the quotation process.

Customer Service

DMC Air Conditioning

RowanAir

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

7.5/10
6.5/10

Response time to acknowledge request

> 4 days
< 6 hours

Response time to provide quote

> 4 days
< 6 hours

Online ratings / reviews

4.6/5
5/5

RowanAir were given an overall 6.5 out of 10 for their email communications and a 7 out of 10 for their phone service interactions.

Also performing strongly in this area, DMC Air Conditioning scored an 8 out of 10 for phone satisfaction and a 7.5 out of 10 for email satisfaction when compared to our other top 5 businesses in the market. These place DMC Air Conditioning in second place within our top 5.

While our RowanAir review team found the Townsville based air conditioning installation company provided their clients with the fasted response times of our top 5 companies, generally responding and sending out quotes within a few hours, their quotation system came across as both confusing and disorganised. Our request for a quote resulted in multiple email chains containing important quote information, compared to our other top 5 recommended companies who sent just one. However, the actual details of the quotes provided a detailed understanding of the installation process.

RowanAir’s employees were also friendly and happy to help, with the knowledge to answer and explain questions through both online and phone interactions, although they do prefer to communicate via phone.

Staff at DMC Air Conditioning has a clear customer focus within their operations and this allows clients to feel comfortable and supported during the experience.

Expertise

DMC Air Conditioning

RowanAir

Apartments

Commercial and residential

ARC Tick

Year established

1987
2011

Installation warranty

2 YEARS
2 YEARS

The Compare Air Conditioning review team found that RowanAir review offers premium workmanship and quality expertise, having been on the market for just under 10 years. Their technicians are able to offer relevant and useful recommendations throughout the installation process.

DMC Air Conditioning was established in 1987 and has a very experienced and knowledgeable staff base. They are the longest running business of our top 5 Townsville based air conditioning installation companies, giving their technicians an edge when it comes to industry experience and knowledge.

Both companies’ technicians offer residential and commercial services and are able to maintain and install an extensive range of systems such as split systems, reverse systems, inverter systems, multi systems, ducted heating and cooling and evaporative cooling. While evaporative cooling is available it is not recommend it for the region due to the humidity of the area.

RowanAir offer customers more cost effective solutions, quality workmanship and friendly customer service. Both would be reliable companies to engage for your installation needs.

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