Camray Air vs ADL Services

Summary

ADL Services is a Wollongong-based air conditioning installation company that has been operating for over 25 years since 1991, changing hands in 2013 with the current management owning and running the company for the last 5 years. ADL Services has been ranked third amongst the top 5 ranked companies in this region although they are very close in ratings to the second placed company. They have competitive prices and fast response times.

First ranked in our Wollongong top 5, Camray Air was established in 1996 and has been installing and repairing air conditioning installation systems in the Wollongong region for 22 years. They are experienced and knowledgeable, providing consistently high levels of customer service and easy to read quotes with cost effective prices.

Price

For cost-effectiveness Camray Air rated 5 out of 5 for their pricing, ranking them in equal top place with one other of our top 5 companies in the area. ADL Services was rated 4 out of 5 for overall cost effectiveness, placing them in a strong position of equal second place when compared to its competitors.

Our review team found that ADL Services offers relatively competitive prices to their customers, making them cost effective in the low to medium range when compared to their competitors. Their quote included detailed information with breakdowns of costs by room or area, and information regarding warranties, potential cash back options and other details that the customer requires in order to make the best purchasing decision.

With prices that are generally lower than the market average, affordable installation quotes and cash back options to help the customer with their decision, Camray Air is impressive when it comes to pricing. The Camray Air team are happy to review price-matching enquiries for customers and will also offer volume discounts where multiple units are purchased and installed at once. ADL Services are also open to offering volume discounts, offering a cheaper cost per unit where 3 or more units are installed in the one place, depending on the project and with the stipulation that it would need to run smoothly.

Camray Air will also assist their customers to access Panasonic cash backs at various times, which are usually on offer during the slower winter months. ADL Services do not offer such deals or price matching outright.

Customer Service

Our ADL Services Review team rated the company 7 out of 10 for customer service experience both over the phone, and when provided via email. These ratings place the Wollongong-based air conditioning installation company in third place when compared to the ratings of the other top 5 air conditioning installation companies in the local area.

Camray Air again ranked well with an 8 out of 10 for customer service experience both over the phone and for customer service experienced via email.

In terms of response speed, Camray Air was rated with a generally medium response time generally taking between 24 – 48 hours to respond to initial online enquiries and generally providing a quote within the same time period. This placed them in equal second for responsiveness. ADL Services’ response times were initially slow in responding to our team’s online request for a quote, however this was due to technical difficulties.  Once this was discovered ADL Services were very quick to rectify the issue, responding with a personalised quote within a matter of hours. We recommend that customers follow up with the sales team by phone if online requests are not responded to within a couple of business days. ADL Services, acknowledged receipt of our request (once our request was properly located) and responded with a personalised quote within 6 hours.

Both teams employ staff that are friendly, helpful, and adept at answering technical and other questions customers may have with regard to their air conditioning installation needs.

Camray Air is willing to provide rural installations on a case-by-case basis. ADL Services will potentially travel to rural areas but with travel time charged to the customer. To save customers the cost they generally recommend that rural customers organise their installations through more local air conditioning installation companies.

Neither company offers financing options to its customersbut Camray Air do offer a service most others don’t have in the form of a 24-hour breakdown service, offered to their contract clients. This is very convenient for customers should they be experiencing major issues.

Expertise

With 22 years in the industry, the staff at Camray Air is rated amongst the most experienced air conditioning and installation technicians in the area. Impressively, ADL Services have been around slightly longer since 1991, backed by 27 years of experience and expertise in the industry. Their technicians have the skill and knowledge to deal with a variety of different types of air conditioning system installations.

Both companies offer a 5-year warranty on installation, which is fairly standard for the region. They are able to install a wide range of systems for residential and commercial properties, including apartments, with the exception of evaporative, hydronic and boiler systems. Each has the standard ARC tick of approval, meaning they can handle refrigerants.

Our Compare Air Conditioning overall holistic satisfaction rating for this Wollongong business is 4.5 stars out of 5, making Camray Air our top recommended air conditioning installation company in the region. ADL scored a 4 out of 5, ranking them in equal second place when compared to the other recommended top 5 companies in the region.

Offering great knowledge and expertise, either Camray Air or ADL Services would be reliable in terms offering good service and competitive prices. Our review team were particularly impressed by ADL Services’ customer service to rectify an issue, showing that are clearly keen to deliver customer satisfaction.