Camray Air vs Cool Blue Air Conditioning

Summary

Camray Air was established in 1996 and is backed by 22 years in the industry with experienced and knowledgeable staff that provide consistently high levels of customer service, easy to read quotes and cost effective prices. Our Camray Air Review team ranked them as the first placed recommended air conditioning installation company in the area and offer good value when compared to the rest of the top 5 ranked Wollongong air conditioning & installation businesses.



With over 10 years’ experience, Cool Blue Air Conditioning is a medium-sized business operation. Cool Blue Air Conditioning are a specialised dealer for Actron Air and Daikin. They offer a range of great features like affordable / reasonable pricing on their products and a working showroom where customers can come and visit to experience different types of air conditioners. Their team members are polite and helpful. These excellent qualities make Cool Blue Air Conditioning a great choice for Wollongong customers who are looking for air conditioning installation.

Price

In terms of price, Camray Air were rated very strongly, with a perfect 5 out of 5 score for pricing, ranking them in equal top place with one other of our top 5 companies in the area. Cool Blue Air Conditioning was also found to have an affordable and reasonable pricing range. They also received an outstanding rating of 5 out of 5 for overall cost effectiveness from our review team. Both companies had prices that were found to be generally lower than market average with affordable installation quotes.

When looking at discounts Camray Air were found to be somewhat more flexible on pricing, reviewing price matching enquiries for customers, offering volume discounts and assisting customers in accessing Panasonic cash backs at various times. Their sales team are up-to-date with manufacturer offers and can inform their customers when deals are available.

While Cool Blue Air Conditioning was found to offer great and comparative prices on the products and services they provide, they do not offer price matching and volume discounts. They will, however, pass on information regarding specials and promotions.

When looking at Cool Blue Air Conditioning‘s pricing, it’s important to note the brands the company are using, Daikin and Actron Air, are leading brands of a high quality. Cool Blue Air Conditioning staff are of the belief that competitors’ cheaper quotes may be indicative of a poorer quality in labour or service, which is not consistent with the service Cool Blue Air Conditioning provides. While Cool Blue Air Conditioning does not have the most flexible pricing options they appear instead to offer the best pricing available from outset, which is impressive for a medium-sized company, as its buying power would be limited when compared to the other, bigger Wollongong-based air conditioning installation companies.

Customer Service

Both Camray Air and Cool Blue Air Conditioning rated strongly on customer service by phone, receiving an 8 out of 10. Each company also performed well for customer service experience over email, with Camray Air receiving an 8 out of 10 and Cool Blue Air Conditioning receiving 7 out of 10. Despite being a point lower Cool Blue Air Conditioning’s score is similar to 3 our top 5 Wollongong-based air conditioning installation companies and only slightly lower than 2 other top 5 companies.

It’s likely that Cool Blue Air Conditioning’s slightly lower score was a result of their response times to initial online enquiries and quote requests being slightly slower than Camray Air’s. This could be due to Cool Blue Air Conditioning being a smaller sized company. Rated with a generally medium response time, Camray Air took between 24 – 48 hours to respond to initial online enquiries and generally provide a quote within that same time period. Cool Blue Air Conditioning’s staff responded generally only after 4 days for both an initial enquiry and then to generate the quote. These are slow response rates and similar to 2 of our top 5 air conditioning installation companies. They ranked Cool Blue Air Conditioning as one of the slower companies in relation to response speeds when in comparison to the other top 5 air conditioning installation companies in the Wollongong area.

Our review teams found that staff from both companies are polite and helpful, providing all the required and relevant information pertaining to the purchase and installation of air conditioning systems from the very first point of contact with the customer.

Camray Air’s Review also noted that quotes are provided by the company’s managing director, who also gives the customer with his direct mobile number, making it easy to follow up with any queries.

Neither of these Wollongong-based air conditioning installation companies offer financing options to customers. Customers can enquire more about payment methods from staff when discussing their quotation. Both companies offer a reasonable 5 year instillation warranty.

Expertise

With the ARC tick of approval, a required industry standard, applied to both Camray Air and Cool Blue Air Conditioning, we can be assured that each team has technical experience and they also offer excellent customer service skills. Camray Air, established in 1996, are rated amongst the most experienced air conditioning and installation companies in the area.

Slightly younger in terms of experience, Cool Blue Air Conditioning were established in 2005. They offer clients quality workmanship coupled with a prompt and reliable service, and are committed to the training and development of its staff and their continual improvement.

Cool Blue Air Conditioning were found to be a solid option for customers in the Wollongong area who are looking for air conditioning installation. They offer affordable and reasonable pricing as well as a working air conditioning showroom service so customers can see how the units might operate in their space. Cool Blue Air Conditioning is a great option for those whose priority is a company with knowledgeable staff who are experienced and have the necessary technical skills.