Camray Air vs Rapid Cool

Summary

Our review team ranked Camray Air as the number one recommended air conditioning installation company for the area. Their 20 years on the market was apparent in their easy-to-read quotations, affordable prices, high quality customer service standards, technical expertise and professionalism, as well as their broad range of products on offer.


With over 25 years’ experience in the industry, Rapidcool Air Conditioning & Electrical was founded in 1993, and has since grown steadily. As a smaller-sized company they offer great customer service, fast response times to emails and a comprehensive website with Live Chat. Their team are dedicated to making a difference, aiming to assist customers in their decision making by presenting selection and cost factors that are appropriate to their needs. 
Rapidcool Air Conditioning & Electrical supplies high quality air conditioning brands and also are warranty agents for some of the brands they supply and install. Despite falling outside of the top 5 they are a solid choice for installation company in Wollongong.

Price

In terms of cost effectives rankings across our top 5 recommended companies Camray Air rated a 5 out of 5, ranking them in equal top place with one other of our top 5 companies in the area. Rapidcool Air Conditioning & Electrical received a 3 out of 5 rating.

Despite receiving a lower rating, Rapidcool Air Conditioning & Electrical offer comparative prices on the products and services they provide. Their installation rates are generally on average with standard market price, making them reasonable and affordable for customers. When looking at Rapidcool Air Conditioning & Electrical‘s pricing, it’s important to be aware that the company are using leading brands of high quality.

In terms of discounts our Camray Air Review noted that Camray Air are happy to review price matching enquiries for customers. They also offer volume discounts where multiple units are purchased and installed at once and will assist customers to access Panasonic cash backs at various times, usually during the winter months.

As a smaller company Rapidcool Air Conditioning & Electrical review does not offer price matching as they believe that competitors’ cheaper quotes may be indicative of lower quality of labour or service, which is not consistent with their own. Even though Rapidcool Air Conditioning & Electrical are not the most flexible with their pricing options, their actual pricing and cost effectiveness is impressive for a smaller-sized company. Rapidcool Air Conditioning & Electrical may, however, advise customers of special manufacturer promotions at time of purchase or customers can always check their Facebook page to see what specials and promotions are on offer.

Customer Service

Both companies rated highly for customer service, with Rapidcool Air Conditioning & Electrical receiving a 9 out of 10 for their outstanding service via email. Our Camray Air Reviewers ranked Camray Air with an 8 out of 10 for customer service experience via email. Each company had similar response times; taking between 24 – 48 hours to respond to an initial enquiry and the same amount of time to deliver a quote.

Staff from both teams are polite and helpful, providing all the required and relevant information pertaining to the purchase from the very first point of contact with the customer, in a concise manner.

It was noted that customers are able to make enquiries online through the Camray Air website using their online quote form, or via a direct email address, as listed on the website. The company’s managing director, who also gives the customer his direct mobile number, provides quotes. The company offer an assurance to remove old units and debris at the time of installation. They provide rural services on a case-by-case basis.

Rapidcool Air Conditioning & Electrical’s philosophy is to always put the customer first. They aim to exceed customer satisfaction every time. Conveniently they schedule services for a specific day and time, instead of providing a time range, like other air conditioning installation companies in the Wollongong area. This could be invaluable for those who are time poor.

With regard to customer service via phone, Rapidcool Air Conditioning & Electrical scored a solid 7 out of 10 with Camray Air doing one better with a score of 8 out of 10.

Rapidcool Air Conditioning & Electrical and Camray Air received an overall Compare Air Conditioning rating of 4 out of 5 for customer satisfaction, placing them both first in this category when compared to competitors. This is an impressive score for a smaller company such as Rapidcool Air Conditioning & Electrical whose staff might have to cover tasks across the company.

Camray Air and Rapidcool Air Conditioning & Electrical do not offer financing options to its customers. Camray Air prefers customers to pay for the purchase and installation of air conditioning systems in full once the installation is complete, with Rapidcool Air Conditioning & Electrical expecting the full amount to be paid up front before installation; this is similar practise of some of the other Wollongong-based air conditioning companies.

Expertise

Camray Air was established in 1996 and with over 20 years of experience and expertise in the industry. They are rated amongst the most experienced air conditioning and installation companies in the area. Rapidcool Air Conditioning & Electrical were established three years earlier in 1993 and offer an experienced team who are able to convey technical knowledge to customers in a way that is easy to understand. Both companies hold ARC certification, which is an industry recognised standard.

On par with competitors, Camray Air and Rapidcool Air Conditioning & Electrical’s products come with a 5-year warranty on installation and on manufacturers parts.

While being the smaller of the two companies, Rapidcool Air Conditioning & Electrical have a lot to offer. They take special pride in their highly trained employees, offer reasonable pricing and have been selected by certain brands to be their chosen warranty agent. In several cases Rapidcool Air Conditioning & Electrical is the sole agent for certain brands in the Wollongong area, which speaks to their professionalism and skill.