Camray Air vs TC Air and Electric

Summary

With a fully operational showroom, TC AIR and Electric specialise in residential air conditioning and are authorised brand dealers for Daikin and Fujitsu. TC AIR and Electric are a medium-sized business that has been operating since 1997 in the Wollongong area. They pride themselves on being part of a local company servicing the Illawarra region, from Helensburgh to Gerringong. They aim to provide great air conditioned comfort, matching customer needs to the right products, via great service.

Camray Air was established in 1996, installing and repairing air conditioning installation systems in the Wollongong region for 22 years. Their staff is experienced and knowledgeable, providing consistent high levels of customer service and great easy to read quotes with cost effective prices. The top rated company for the area as per our reviews, they also offer good response times and strong customer service.

Price

Camray Air are hard to beat on price, rating a perfect 5 out of 5 for this factor, ranking them in equal top place with one other of our top 5 companies in the area. TC AIR and Electric scored a still solid 3 out of 5 and our review found they offer comparative prices on products and services they provide. Their rates on installation of air conditioning units are generally on average with standard market price, but are still affordable for their customers. 

Both companies are flexible on price, offering price matching for customers and volume discounts where multiple units are purchased and installed at once. These discounts are generally offered on a case-by-case basis and at the discretion of management. Both TC AIR and Electric and Camray Air will also assist customers in accessing deals and promotions, which are usually on offer during the winter months. Their sales teams are up to date with the timing and details of manufacturer’s deals so that they can inform their customers.

When considering the differences in pricing, it’s important to note the brands TC AIR and Electric is using are high quality, leading brands. They recommend and prefer to use Daikin and Fujitsu, because these are considered to be the top brands of the industry in terms of quality and reliability. 

For a medium-sized company TC AIR and Electric’s actual pricing and cost effectiveness is impressive, as its buying power is limited when compared to some of the other bigger Wollongong-based air conditioning installation companies.

Customer Service

Camray Air did very well on customer service, receiving an 8 out of 10 for satisfaction both over the phone and via email. By comparison TC AIR and Electric received 7 out of 10 for their customer service delivery by phone, which is still a solid and competitive score.
For email customer service category TC AIR and Electric received a lower rating of 5 out of 10.

The differences in customer service scores may be due to differences in response times, which could in turn be due to company size. Camray Air’s response was rated a generally medium response generally taking between 24 – 48 hours to respond to initial online enquiries and then provide a quote within that same time period. TC AIR and Electric’s staff started off well, responding to initial enquiries generally within 24 hours, which is a fast response rate. Their slower response rate in providing customers with a prepared quote let them down, being received only after 4 days.

TC AIR and Electric was created to operate as a customer-centric business, with their team striving daily to create an excellent experience and provide great customer service for their customers. They try to exceed expectations by providing a great level of service, with responsiveness, timeliness and professionalism. The staff at Camray Air are also friendly, knowledgeable, eager to help and provide consistently high standards of customer service. Camray Air pride themselves on their high standards of including the removal of old units and debris at the time of installation. Camray Air can provide rural installations on a case by case basis.

The TC AIR and Electric team take into account customer’s specific needs and requirements to make their home as comfortable as possible. They offer long-term value, reliability and provide ongoing support and reliable service well after the installation. TC AIR and Electric offer flexible price options, advertising special promotions and deals on their website, providing further flexibility in their pricing. TC AIR and Electric offer customers a fully operational air conditioning showroom, with its most popular systems on display, so customers can see, hear and feel the systems before committing to buy. This showroom is said to be one of the biggest air conditioning showrooms on the southern side of Sydney.

Camray Air does not offer a financing option to its customers, preferring that they pay for the purchase and installation of air conditioning systems in full once the installation is complete.
TC AIR and Electric has a formal financing option, however only on selected products. Under certain terms and conditions they are able to provide interest free finance to its customers via Fujitsu General in partnership with Lombard Finance.

Expertise

Camray Air was established in 1996, with over 20 years’ experience and expertise in the industry. They are rated among the most experienced air conditioning and installation companies in the area. Their staff is experienced and knowledgeable, providing consistent high levels of customer service and easy to read quotes with cost effective prices. Our Compare Air Conditioning overall holistic satisfaction rating for this Wollongong business is 4.5 stars out of 5, making Camray Air our top recommended air conditioning installation company in the region. Their products come with a 5-year warranty on installation and on manufacturers parts, which is on par with Camray Air’s competitors including TC AIR and Electric. The ARC tick covers both teams, which is an essential industry standard.

While not meeting Camray Air’s scores on a couple of factors, TC AIR and Electric are a medium-sized company who still has a lot to offer. They have reasonable pricing, a working air conditioning showroom service and specialists in residential air conditioning. They would be a good fit for those customers who prioritise using a specialist company. TC AIR and Electric’s team is knowledgeable, experienced and have the necessary technical skills, with management ensuring these are kept up-to-date so their technicians are well versed in the latest developments and technology. In addition, TC AIR and Electric are able to offer some flexibility in its pricing. With these features in mind, the company is hard to pass by.