Camray Air

Alpine Refrigeration and Air Conditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Camray Air
  • Good response times
  • Excellent prices
  • Strong customer service
Alpine Refrigeration and Air Conditioning
  • Strong online reviews
  • Volume discounts offered
  • Competitive pricing

Cons

Camray Air
  • No weekend availability
  • No boiler heating or evaporative cooling installations
Alpine Refrigeration and Air Conditioning
  • No weekend availability
  • OK response times, but not outstanding
  • Does not service rural areas

Summary

Backed by 22 years’ experience, Camray Air was ranked by our review team as the number 1 recommended air conditioning installation company in the Wollongong area. They were rated against other installation companies in the area as offering the best value, easy-to-read quotations, affordable prices, high quality customer service standards, technical expertise, professionalism and a broad range of products.

Alpine Refrigeration & Air Conditioning is a Wollongong-based air conditioning installation company with an impressive amount of experience, operating for the last 33 years since 1985. They were ranked by our review team in 2nd place when compared to their top 5 competitors in the local industry and offer a good range of products, knowledge and customer service.

Price

Camray Air

Alpine Refrigeration and Air Conditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Camray Air rated 5 out of 5 for their cost effectiveness, ranking them in equal top place with one other of our top 5 companies in the area. Alpine Refrigeration & Air Conditioning were rated with a 3 out of 5 for overall cost effectiveness. It was, however, noted that Alpine Refrigeration & Air Conditioning offer a good range of products across different price points and provide customers with a thorough explanation of these options.

Our Camray Air Review team found their prices to be impressive as they were generally lower than market average. The installation quotes were affordable and included cash back options to help the customer with their purchasing decision. Camray Air is happy to review price-matching enquiries for customers and also offer volume discounts where multiple units are purchased and installed at once. Alpine Refrigeration & Air Conditioning are open to price matching for like for like products, generally reviewing price matching at the lower to mid-range for Carrier products and in the upper range in regards with their Hitachi and Toshiba brands. They are also potentially open to providing volume discounts when customers purchase multiple air conditioning units.

Camray Air also helps their customers to access Panasonic cash backs at various times, usually during the winter months. The sales team are up to date with the timing and details of manufacturer’s deals and they can pass this information on to their customers.

Both companies offer a 5-year warranty period, which is at the higher end for the region, potentially saving customers money if things go wrong with their unit.

Customer Service

Camray Air

Alpine Refrigeration and Air Conditioning

Clear quote

Weekend availability

Customer service rating by phone

8/10
6.5/10

Customer service rating by email

8/10
7/10

Response time to acknowledge request

24 - 48 hours
24 - 48 hours

Response time to provide quote

24 - 48 hours
24 - 48 hours

Online ratings / reviews

5/5
5/5

For customer service via phone Camray Air scored strongly with an 8 out of 10. They also received an 8 out of 10 for customer service experience via email. Alpine Refrigeration & Air Conditioning’s scores were slightly lower, with 6.5 out of 10 for customer service experience over the phone and 7 out of 10 for customer service experience via email. Having said that, their staff was polite, helpful and knowledgeable, answering difficult questions confidently and clearly.

For response times to initial online enquiries and quote requests across our top 5 rated air conditioning and installation companies in Wollongong, Camray Air was rated with a generally medium response time, taking between 24 – 48 hours to respond to initial online enquiries and generally provided a quote within that same time period. This score gave them a ranking of equal second for responsiveness when compared to their competitors.  Our Alpine Refrigeration & Air Conditioning Review was also found to have a generally medium response rate in comparison to the other top 5 recommended air conditioning installation Wollongong companies. Their response times to initial online requests took 1 – 2 days, sometimes as long as 3 days, and with a similar time period taken to provide a quote for customers following an online request. This score ranks Alpine Refrigeration & Air Conditioning in equal second place across the top 5 rated air conditioning installation companies in the region.

The staff at Camray Air was found to be knowledgeable, polite and helpful, providing all the required and relevant information pertaining to the purchase and installation of air conditioning systems from the very first point of contact with the customer. The managing director of the company provides quotes from Camray Air. He also provides the customer with his direct mobile number, making it easy for customers to follow up with any queries they might have. Camray Air pride themselves on their high standards of service and even offer an assurance to remove old units and debris at the time of installation.

Both companies service Wollongong and surrounding areas, with Camray Air also providing rural installations on a case-by-case basis. Alpine Refrigeration & Air Conditioning do not travel to rural areas.

Alpine Refrigeration & Air Conditioning is the only air conditioning business amongst the region’s top 5 to offer financing options to its customers. Camray Air does not offer this option.

Camray Air provides a 24/7 breakdown service for contracted clients, which is an excellent back up should customers need emergency assistance if their unit stops running.

Expertise

Camray Air

Alpine Refrigeration and Air Conditioning

Apartments

Commercial and residential

ARC Tick

Year established

1996
1985

Installation warranty

5 YEARS
5 YEARS

Camray Air and Alpine Refrigeration & Air Conditioninginstall and repair air conditioning systems, providing both commercial and residential solutions, including apartments, when servicing the Wollongong area. They have the know how to install split, reverse, inverter and multi-systems and ducted heating and cooling systems. Both also have the ARC tick of approval, which is industry standard. Their products come with a 5-year warranty on installation, which is on par with their competitors.

Each team has an impressive amount of experience, with Alpine Refrigeration & Air Conditioningoperating for the last 33 years since 1985 and Camray Air with over 20 years of experience, established in 1996.

As our top two recommended companies in the Wollongong region, either would be a good choice for your installation or repair needs. Both have excellent experience and are willing to walk their customers through the process so they make an informed choice. Camray Air does tend to have the cheaper pricing and having access to a 24/7 breakdown service may be a priority for some.