City Melbourne

Coldflow is the best choice air conditioning installation company for customers in the Melbourne city area

A thorough investigation of the Coldflow company was conducted and the results were compared with a number of other air conditioning installation companies in the Melbourne City area. Coldflow was awarded with the number one ranking, due to the company’s great performance across a number of review categories.

The company was found to be the top choice for Melbourne City customers based on its:

• High quality customer service standards
• Price flexibility through further discounting;
• Fast response speeds to customer inquiries by email;
• Weekend availability;
• A 24-month interest free finance option; and
• Consistent positive customer testimonials with a high average of top star ratings.

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Covid-19 update

The Covid-19 pandemic has impacted on how we interact with one another. Installers across the country are instituting practices to protect the health of customers and technicians. These practices aim to reduce the chances of viral transmission as much as possible.

We checked in with our top-rated installers and found that the top Melbourne city installers are taking steps to act compatibly with guidance from the federal and Victorian governments:

• Coldflow are using PPE and are following state and federal OH&S regulations. All technicians are in good health and are being monitored.
• Nortan are taking all reasonable precautions to protect customers, including complying with OH&S standards and the request of customers around sensible social distancing practices and use of PPE.
• All Climate Solutions are being diligent to ensure staff are in good health and that their staff and customers are kept safe during the pandemic. This includes heightened safety measures and hygiene practices during this period.
• McKinnon Heating and Cooling have instituted Covid-19 company policy around safety practises, found on their website. The policy is thorough and directed at all technicians, sales staff and office staff. It includes a range of excellent safety measures. McKinnon are doing an excellent job being transparent about their practices during the pandemic and appear to be very aware of the heightened anxiety that everyone is experiencing
• Bradmac Heating and Cooling is being diligent during this period, taking sensible precautions and working with customers and staff safe, including increased sanitisation and safe distancing practices.

Price

The Compare Air Conditioning review team recorded Coldflow has having a standard market price range on their air conditioning products and installation service. The company also offers additional flexibility on its pricing with further discounts such as price matching of competitors’ quotes and special offers and promotions.

The graph below reflects the cost effectiveness ratings given to each of the top 5 air conditioning installation companies in the Melbourne City area. Coldflow received an average cost effectiveness rating, which is shared by one of the other top 5 air conditioning installation companies, which possess a similar price range.

Coldflow’s price range was found to be at average market pricing and at times slightly higher than average prices. The Coldflow review team awarded the company with a solid score of 3 out of 5 for their cost effectiveness. The remaining other top 5 companies received higher ratings on their cost effectiveness as the Compare Air Conditioning review team found their pricing to be on average lower than Coldflow. Our review team highlights that Coldflow is open to discounting on their quote prices, which not all companies offer the same.

Additional findings regarding the cost effectiveness of the other top 5 Melbourne City area companies are highlighted below,

• Nortan has a standard pricing range on their air conditioners and installation services, however is great value for money when lined with their quality customer service and workmanship;
• The All Climates Solutions team generally don’t price match on competitors’ quotes, although they are open to providing volume discounts, for customers wishing to install multiple air conditioning units in their home or office; and
• The Bradmac Airconditioning review team found that their pricing wasn’t the absolute cheapest available option when looking at purchasing and installing an air conditioner, however the company has other great features to offer their customers; and
• McKinnon Heating & Cooling do not offer flexibility on their pricing, due to their belief that their pricing is already competitive and aim to give their best price from the outset.

Quotation system

The quotation system of air conditioning installation Melbourne City companies was also researched by the Compare Air Conditioning review team. Coldflow’s quotation process was found to be solid and well structured when compared with other air conditioning installation companies in the Melbourne City area. Great features of the Coldflow’s quotation system include:

• The Coldflow team were found to be only too happy to provide an initial quote both online and over the phone, subject to a free onsite assessment of the space
• Their team are upfront and open about their pricing model and are only too happy to provide information and quotes, without any hard selling.
• The Coldflow sales team were found to be professional and straightforward about their quoting, both over the phone, via email and onsite.
• Coldflow’s online form, which is a quick, simply and useful way to receive an online quote for the air conditioning solution that suits customer needs

The Compare Air Conditioning review teams did find variations and similarities amongst air conditioning companies in Melbourne City area in their quotation process, with some of the finding highlighted below:

• All of the top 5 Melbourne City companies allow their customers to request a quote over the phone, by email or by using their online contact or request for a quote form;
• All companies offer an obligatory-free onsite inspection to their customers, as a way of providing an exact quote based on individual installation specifications and requirements;
• The phone was found to be the fastest way to receive a basic quote from the Nortan team, however the Nortan team are also responsive to email requests;
• All Climate Solutions provide easy to follow quotes as compared to other air conditioning installation companies in the Melbourne City area;
• The BradMac website is easy to use when requesting a quote, with the 1300 number appearing at the top of the Request a Quote questionnaire as well as an email icon at the bottom of the website.

Customer Service

All of the top 5 air conditioning companies in Melbourne City performed well in the review category of customer service standards by phone and by email. As part of the review process. all companies are contacted on a number of occasions by email and phone. The review team found Coldflow’s email customer service to be exceptional.

The graph below shows the Compare Air Conditioning review team’s ratings of customer service, by email and over the phone, for the top 5 Melbourne City-based air conditioning installation companies.

Coldflow’s customer service standards were demonstrated in a number of ways and listed below:

• Coldflow provide a highly professional and well informed service to their customers. With prompt response rates, the Coldflow team was found to generally acknowledging an online request and provide customers with a quote following that request, within 24 – 48 hours.
• The company offers customers services on the weekend, which is highly beneficial for customers who work during the week.
• Coldflow scored particularly well in the customer service standards category, with an overall rating of a very strong 4 out of 5.
• Offering a wide service area, Coldflow services most parts of Victoria, including rural areas and the Melbourne City area.
• Customer testimonials for Coldflow were found over a number of online platforms, detailing very positive experiences and with a high overall online satisfaction rating of 4.8/5.

As part of the review process, email responses times for each individual company were recorded and compared. The graph below demonstrates the recorded response times of Coldflow and the other top 5 Melbourne City companies to customers’ inquiries via email and time taken to send a quote. Response time speeds were given a rating of between 1 and 5, with scores of 1 indicating very quick response times, generally within 6 hours. On the other end of the scale, with scores of 5, reflected slower responses, which were received usually after 48 hours.

In the review category of customer service, all of the top 5 air conditioning installation Melbourne City-based companies were found to have strong customer service standards. Some examples of the high customer service standards experienced by our review team include”

• Nortan provides most of its services and installations during business hours, however offers a highly benefical emergency air conditioning repair service, 24 hours a day, 7 days a week, available to residential and commercial properties.
• All Climate Solutions focus most of their services on the metro Melbourne region, with availability on the weekend, generally on Saturday morning.
• The McKinnon Heating & Cooling review team found staff members at McKinnon Heating & Cooling to be friendly and professional from the first point of contact, whether by phone or online.
• Online customer reviews of BradMac Airconditioning have shown that customers consistently rate their experience with the company highly, with the Google page for BradMac Airconditioning recording an excellent average of 4.4 out of 5 stars

Product range

Our Coldflow review found the company has a strong relationship with many air conditioning manufacturers and they are experienced at installing all major brands, and will happily talk you through the pros and cons of different systems. Their preferred and top brands are Daikin, Mitsubishi Electric and Panasonic because:

• They believe the brands are some of the leading and most reliable brands of air conditioners; and
• They aim to provide a wide variety of choice for their customers, in terms of product ranges and price.

With the other top 5 Melbourne City-based air conditioning installation companies, our review team found that:

• Cold All of the top 5 companies supply and install a range of leading air conditioning products and brands.
• Daikin and Fujitsu are Nortan’s recommended brands, due to their quality and reliability.
• All Climate Solutions’s preferred manufacturer is Daikin, which they find to be a top performing air conditioning manufacturer.
• The McKinnon Heating & Cooling team offer a great range of heating and cooling solutions and aim to provide total climate solutions to their customers by delivering ultimate comfort and total control in their heating and cooling systems.
• BradMac Airconditioning recommends the following air conditioning manufacturers’ to their Melbourne City area customers, ActronAir, Braemar, Daikin and Mitsubishi Electric.

Technical expertise and experience

Our top 5 air conditioning installation Melbourne City-based companies all were found to have a high level of technical expertise in the industry. All were found to be industry accredited and registered with all companies having with the ARC tick.

As one of the more well established air conditioning installation companies in Melbourne, the Coldflow team has a wide range of experience and product knowledge, shown by:

• Their substantial understanding of the air conditioning units they install, and knowledge about a wide range of air conditioning products.
• Coldflow performs both commercial and residential installation services, with over 150000 installations completed to date.
• They offer a complete range of air conditioning services, from design to supply, installation to service and repair, with a an in-house engineering design team.
• The company offers a 6 year installation warranty on their workmanship.

Here are some important points to take into account from our top 5 companies:

• Nortan prides itself on having thorough experience across all brands, and is able to service and repair most brands of air conditioners.
• All Climate Solutions can install air conditioning units in apartment buildings and they also possess the ARC tick of approval, meaning they are certified as compliant with environmental regulations.
• For customers that are needed a heating or cooling solution for a new construction, existing buildings or extensions, McKinnon Heating & Cooling has design and install solutions.
• The BradMac website shows their team’s broad range of technical expertise and experience and as well as their qualifications and licensing.

The graph below indicates the warranty guarantee on installation workmanship offered by each of our top 5 air conditioning installation companies in the Melbourne City area. Coldflow and two of the other top 5 air conditioning installation companies offer a 6 year standard warranty on their installation workmanship, with McKinnon Heating and Cooling and BradMac offering a slightly lower 5 year warranty period.

Heating solutions

With Melbourne experiencing a cooler climate most of the year round, finding the best heating solution is important to ensure total comfort, especially during the winter months. The Compare Air Team researched the heating options of the top 5 air conditioning installation companies in the Melbourne City area. Each of the top 5 Melbourne City companies were found to offer and recommend different types of heating options and manufacturers brands to their customers. The heating options of each top 5 air conditioning companies, as well as their recommended heating option and preferred brands can be found below:

Coldflow

Coldflow’s heating options include ducted gas heating, ducted reverse cycle heating, hydronic heating and split system air conditioning. The company also prefers to install leading air conditioning manufacturers’ brands like Daikin, Mitsubishi Electric, Fujitsu, Toshiba and Braemar.

Their top recommendation for a total heating solution is a gas ducted heating system, in which they prefer to pair with an evaporative cooling system, as to provide both heating and cooling. Their preferred brand is Braemar, an Australian product brand, with a great 7 year warranty protection. However, for Melbourne City customers who are looking for a simpler solution or are looking to heat smaller spaces, the Coldflow team recommends Daikin split systems.

Nortan

Nortan offers a wide range of heating options, such as split systems, ducted heating, gas heating (including gas wall heaters, ducted central heating systems, gas underfloor heating and space heaters), hydronic heating  and underfloor heating.

The company has installed many hydronic heating systems throughout Melbourne and in the Melbourne City area. The Nortan team believe that hydronic heating is one of the most reliable forms of heating and provides a stable heat environment and total comfort for customers.

All Climate Solutions

All Climate Solutions can supply most of the leading brands of air conditioners and offer the following heating solutions to their customers; ducted gas heating, ducted reverse cycle heating, hydronic heating and split system air conditioning.

Their recommended heating option for Melbourne City customers is a ducted gas and refrigerant system, which can cool spaces as well. The All Climate Solutions team preferred brands are Daikin and Braemar, because both brands have great warranties terms and excellent star ratings. Unlike other Melbourne-based companies, All Climate Solutions do not recommend pairing the gas ducted heating system, with an evaporative cooling system. The All Climate Solution team believe evaporative systems do not perform well in the humid Melbourne summer weather.

Their second heating recommendation is a ducted system with an electrical heat pump, however the running costs may be higher than a ducted gas system. Split systems are also a great economical option to install, however their design and aesthetics may not suit all customers. The company can also install hydronic heating which provides total comfort, however, is more expensive than all the other heating options.

McKinnon Heating & Cooling

McKinnon Heating & Cooling have a great range of heating options including gas ducted heating, hydronic heating, modern bulkhead air conditioner, reverse cycle ducted heating, space heating, gas log fires, wall furnace, gas heaters and solar heating. With these different options, the company prides themselves on being able to find a solution for all customers and budgets.

McKinnon Heating & Cooling specialises in hydronic heating and believes it is the best heating option, but with the highest price tag. McKinnon Heating & Cooling also specialise in gas ducted heating, which is another great option for Melbourne City customers. Their preferred brands are Brivis, Braemar and Lennox.

The company stresses that finding the best suited heating option for customers is dependent on their needs and budget and believe it is impossible to recommend without seeing the property first. The company, like most air conditioning heating companies offer a complimentary onsite appraisal.

Bradmac

The Bradmac team can handle customers’ heating requirements from beginning to end, with the company offering residential customers, hydronic heating, gas ducted heating and split systems.

Bradmac’s top heating recommendation for Melbourne City customers is a gas ducted system, as it gives customers full control and great heating coverage. Their recommended brand for gas ducted heating is Braemar, due to their quality and reliable products.

The team at Bradmac prefer to work off floorplans or conduct an onsite visit before giving any recommendations to their valued customers. They strive to give customers a few suitable heating options and brands to choose after taking into consideration the customers heating usage, budget constraints and installation considerations.

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