North West Melbourne

Optima Heating and Cooling is the top choice of air conditioning installation company in North West Melbourne area

All of the North West Melbourne-based air conditioning installation companies were reviewed and compared. The review team awarded Optima Heating and Cooling as being the top air conditioning installation company in the North West Melbourne area. Whilst a number of other North West Melbourne-based companies performed strongly across the review categories, the top ranking was awarded toOptima Heating and Cooling, due to the company’s following great features:

• Competitive and affordable pricing;
• High levels of technical expertise and knowledge;
• Offers a broad range of air conditioning products and leading brands;
• High customer service standards both by phone and email;
• Consistently high satisfaction ratings from customers; and
• Well established and experienced in the air conditioning industry.

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Covid-19 update

The Covid-19 pandemic has led to a change in the way installers in the North West Melbourne work with customers. Our top-rated installers are taking steps to keep their customers safe:

• Optima are trying to keep their distance during an on-site visit and are trying to respect social distancing restrictions such as avoiding shaking hands.
• Nortan are taking precautions to protect customers and staff, which includes strict compliance with OH&S standards. They are implementing sensible social distancing practices on request from customers.
• Bradmac is working diligently by taking sensible precautions during Covid-19, working with customers and staff to maintain safe distancing practices.
• Fresh Air Heating and Cooling are using common sense hygiene practices, such as covering nose and mouth when coughing or sneezing.
• Our Arctic Melbourne review team found this company are having conversations with customers before an on-site visit by phone and email, to ensure work is completed as quickly as possible.

Price

The review team investigated Optima Heating and Cooling’s cost effectiveness and price range. The company was found to offer an affordable and competitive price range on their air conditioning products and installation services, which was comparable to two of the other top 5 North West Melbourne air conditioning installation companies.

Optima Heating and Cooling’s competitive pricing to due to fact the company prefers to provide customers with their best possible price from the outset, rather than relying on discounts or price match guarantees. The company offers free onsite quotes for their customers and strive to competitively provide air conditioning solutions to suit all customer budgets and lifestyles. Our Compare Air Conditioning review team recommend that potential customers request a free, onsite quote to receive a quote with pricing, before making a decision.

The graph below demonstrates our rankings in relation to the relative cost effectiveness of each of our top 5 air conditioning installation companies in North West Melbourne area. Optima Heating and Cooling received equal first position for their cost effectiveness rating with two of the other top 5 air conditioning installation companies in the North West Melbourne area.

Our Optima Heating and Cooling review team found their price range was found to be an affordable and reasonable, with the company awarded with a top score of 5 out of 5 for their cost effectiveness, which was similar to two of the other top 5 companies.

Additional findings regarding the cost effectiveness of the other top 5 North West-based companies are listed below:

• Arctic Melbourne and Fresh Air Heating and Cooling both share a similar affordable pricing range with Optima Heating and Cooling, on their air conditioning products and installation services;
• Nortan was found to have a slightly higher price range than three of the other top 5 companies, including the top company Optima Heating and Cooling;
• BradMac offers average mid-range pricing and offer further discounting on their prices through price matching of competitors’ quotes and special deals and offers;
• As a smaller company, Fresh Air Heating and Cooling’s ability to offer affordable and competitive pricing on their brands and service is impressive and may be due to their low overheads;
• Fresh Air Heating and Cooling do not advertise special offers and promotions on their website, however customers will be informed of any current promotions at the time of quoting and will need to access and redeem the promotion themselves; and
• With their highly affordable pricing, Arctic Melbourne aims to meet customer needs and deliver customise service based on individual situations and budgets.

Quotation system

As part of the comprehensive Compare Air Conditioning reviews, each company’s quotation process was investigated and compared. The Optima Heating and Cooling quotation process was found to be an easy, smooth and pain-free process, with other great features of the Optima Heating and Cooling quotation system being;

• Easy to understand and itemised written quotes;
• Response times to requests for a quotes are quicker than other North West Melbourne-based air conditioning installation companies, with quotes usually received within 24 hours; and
• The team ensure that their initial quote includes all related or “hidden” costs; however it is industry practice for an initial quote to be subject to an on-site inspection.

The Compare Air Conditioning review teams noted similarities and differences between air conditioning installation North West Melbourne companies when looking at their quotation processes, with some of the findings listed below:

• Customers can easily approach the Nortan team for a quote on air conditioning installation by phone, by email or by using one of their online forms. The company’s quotation process was found to be easy and straightforward, with team members happy to assist with customer requests;
• The Bradmac website make it easy for customers to request a quote, with a “Request a Quote” box on the top of website, an email icon at the bottom of the site and a 1300 number as well;
• The Fresh Air Heating and Cooling team take their time to discuss and understand customer needs and prefer to communicate directly by phone with potential customers about their needs and lifestyle in detail; and
• Arctic Melbourne provides fully digital quotes, however prefers to give detailed quotes only after conducting an onsite quote, reflecting their interest in customer needs and being genuine in their quoting system.

Customer Service

The customer service standards of all of the air conditioning installation Melbourne companies in theNorth West were investigated and compared. Each company was contacted on a number of occasions by the review team by both email and phone.

The top 5 air conditioning companies in North West Melbourne were found to hold varying standards of customer service. OptimaHeating and Cooling’s customer service was found to be particularly impressive, receiving the highest customer service overall rating, amongst the top 5 North West air conditioning installation companies. These high customer service standards impacted greatly on the decision to award the company with the top position of being the number one North West Melbourne-based air conditioning installation company.  Optima Heating and Cooling’s customer service was demonstrated in a number of ways:

• The Optima Heating and Cooling team aim to find an air conditioning solution for every customer, no matter the complexity of the installation, the type of dwelling or budget;
• The Optima Heating and Cooling sales team are knowledgeable and are able to answer a broad variety of questions;
• The sales team offer advice and recommendations about various alternatives, which is helpful for customers who are unsure which air conditioning product will suit their needs;
• The Optima Heating and Cooling team are easy to contact over the phone and typically have a friendly and knowledgeable team member available to speak to immediately;  and
• Optima Heating and Cooling have very strong satisfaction ratings from online reviews, averaging around 4.4 out of 5.

The graph below shows the Compare Air Conditioning review team’s ratings of customer service, by email and over the phone, for the top 5 North West Melbourne-based air conditioning installation companies.

The graph below shows the email response times of Optima Heating and Cooling and the other top 5 companies to customers inquiries and the time to send a written quote. Each company recieved an overall score for their response speeds, with 1 indicating a very quick response (within 6 hours) and 5 representing a slower response which were generally received after 48 hours.

All of the top 5 air conditioning installation companies in the North West Melbourne were found to have strong customer service standards, with examples below:

• Phone calls to Nortan were answered immediately by knowledgeable and helpful team members, with the company offering a 24/7 breakdown and repair service;
• BradMac customers rate their experiences with the company very positively, with an overall average rating4 out of 5 stars for their online reviews;
• Fresh Air Heating and Cooling were found to have quick response to acknowledging an email quote request, with the response generally received within 6 hours, however a written quote generally took between 2 to 4 days to be received; and
• The Arctic Melbourne team were found to be helpful and willing to provide genuine responses to questions, even on an initial phone enquiry.

Product range

Optima Heating and Cooling are able to install all leading air conditioning brands and are happy for customers to have their own preference of brand. The company prefers and recommends Daikin and are a Club Daikin dealer. According to Optima Heating and Cooling, they prefer Daikin because:

• They provide high quality and reliable air conditioning products, which do not require a lot of ongoing maintenance; and
• Their sales team receives strong positive feedback (and few complaints) in respect to Daikin products.

With our other top 5 North West Melbourne-based air conditioning installation companies, our review team found that:

• Nortan supplies and installs a range of air conditioning products and brands, with Daikin and Fujitsu being their most recommended brands;
• BradMac have a working air conditioning showroom for customers to come and experience the air conditioning products and brands, including ActronAir, Braemar, Daikin and Mitsubishi Electric, for themselves;
• Fresh Air Heating and Cooling supply and install well known and leading brands like Toshiba and Daikin and are proudly install these quality brands at affordable prices; and
• Arctic Melbourne installs many of the leading air conditioning brands and is a Daikin Air Conditioning Specialist, which means that it primarily installs Daikin air conditioning systems.

Technical expertise and experience

Our top 5 air conditioning installation North West Melbourne-based companies all were found to have a high level of technical expertise and industry accreditation.

Optima Heating and Cooling was found to possess high technical knowledge and experience, which was demonstrated by;

• Optima Heating and Cooling’s ability to find an air conditioning solution to even the most complex jobs;
• Optima Heating and Cooling’s team can design and install all kinds of air conditioning systems, for all types of homes and businesses;
• Optima Heating and Cooling has high standards in their workmanship, with over 40 years in the industry, they strive to make sure that each and every job that they perform exceeds the required industry standards; and
• The company pride in providing a safe work environment and practices within the workplace and on every project.

Some highlights of our top 5 North West Melbourne companies:

• Nortan has experienced and multi-skilled technicians who can provide installation services and repairs for a range of heating and cooling systems throughout the North West Melbourne area;
• The Bradmac Airconditioning team have a broad range of technical expertise and experience in installing many different brands and types of air conditioning systems;
• Fresh Air Heating and Cooling offer the installation, maintenance and repair of air conditioning systems, with fully licensed and certified technicians; and
• Arctic Melbourne provides customers with a great 24/7 repair call out service, as well as an impressive 10 installation warranty on their high quality workmanship.

The graph below indicates the warranty guarantee on installation workmanship offered by each of our top 5 air conditioning installation companies in North West Melbourne. The top company, Optima Heating and Cooling offers a 6-year warranty on their installation workmanship, which is similar to one of the other top 5 companies. Arctic Melbourne offers an amazing 10-year installation service warranty to their customers, however is conditional based on air conditioner being serviced yearly with the 10 year time frame.

Heating solutions

The Compare Air Conditioning team looked into the heating options of each top 5 air conditioning installation companies in the North West Melbourne area.

Optima Heating and Cooling

Optima Heating and Cooling specialises in heating systems for both residential and commercial customers and their expert installers and engineering team work closely together to ensure customers receive the best heating solution.

The company offers the following heating solutions, split system heating, gas ducted heating systems, hydronic panel heating, hydronic slab heating and hydronic heating. The company sources leading Australian and international brands to provide customers with the best heating products on the market, with brands such as Daikin, Bonaire, Brivis, Actron Air, DeLonghi, and Braemar.

The company’s top heating option suited best to Melbourne weather is hydronic heating, as it provides stable constant heating, with no air gusts. However, for customers where budget is a consideration, Optima Heating and Cooling recommends gas ducted heating as the best value heating option. Gas ducted heating systems gives all over house heating at around half the price of a hydronic system and can easily be teamed with an evaporative system for cooling. The team at Optima Heating and Cooling recommend and most commonly supply Daikin and Braemar heating systems.

Nortan

Customers with Nortan find that the company offers a range of heating options, which includes split systems, ducted heating, gas wall heaters, ducted heating systems, gas underfloor heating, space heaters, hydronic heating and underfloor heating. The team at Nortan pride themselves on being able to provide expert advice when designing the right heating system for homes.

Hydronic heating is Nortan’s top heating system recommendation as the company believes hydronic heating is one of the most reliable forms of heating. The company has installed many hydronic systems in homes across Melbourne, with customers finding it provides great heating throughout their home. However, the Nortan team acknowledges that hydronic heating is not the best solution for all customers and are happy to discuss their other heating options. With a choice of heating systems and the company suppling a wide range of leading brands, the company can tailor their advice to suit all customers’ needs and budgets.

Bradmac

Bradmac is a great choice of company to handle customers’ heating requirements, offering hydronic heating, gas ducted heating and split systems to their residential customers. The Bradmac team recommends gas ducted systems as their top heating option, as gives customers full temperature control and great heating coverage. They prefer Braemar gas ducted systems, due to its performance and reliability.

However, the team at Bradmac prefer to work off floorplans or conduct an onsite visit before giving any advice on suitable heating options. They advise that the most suitable heating option is impacted by different factors including individual preferences, heating usage, budget constraints and installation considerations. When quoting customers, the Bradmac team like to give customers a choice of a few possible heating systems and manufacturers’ brands.

Fresh Air

Fresh Air can provide North West Melbourne customers with gas ducted heating, ducted reverse cycle, hydronic heating and split systems to provide heating comfort in their homes. The company works closely with Braemar, Bonaire, Mitsubishi Heavy Industries and Brivis.

The Fresh Air team recommend natural gas ducted heating as the most efficient and cost-effective way to heat an entire home, however, are happy to work together with customers to find the best solution, whatever the budget. They also provide reverse cycle ducted heating and cooling units to deliver whole home comfort, all year round.  The team considers hydronic heating systems as the most comfortable form of heating in Melbourne, however, note that it may not be suitable for all dwellings and budgets. Split systems are a fantastic and more cost-effective way to heat or cool an individual room or area and are a great option for North West Melbourne customers.

Arctic Melbourne

Arctic Melbourne have a great range of heating options for both residential and commercial customers, from ducted gas systems, hydronic heating to split systems and VRV systems for larger commercial places. With all the heating systems on offer, the team at Arctic Melbourne still prefer to only recommend heating solution after conducting an onsite appraisal of the space.

The friendly Arctic Melbourne team are happy to discuss heating options with customers. The ducted gas systems canwarm a home all winter long, with the company preferring Brivis as they offer great value and energy efficient systems. The team can also install split systems, ducted bulk heads and VRV for larger commercial places. They are authorised Daikin dealers and recommend and prefer Daikin high-quality air conditioning products. The team has experience installing single split system units, to multi-outlet ducted designs for apartment blocks, office or other commercial premises. Arctic Melbourne can install powerful and dependable hydronic heating, specialising in the Immergas and DeLongi systems.

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