South Brisbane

H&H Air Conditioning is the current the top choice for air conditioning installation in the South Brisbane area

The Compare Air Conditioning review team conducted a comprehensive review and comparison process of air conditioning installation companies in South Brisbane area. Our H&H Air Conditioning review team awarded this company as the top choice due to their:

• Affordable and reasonable price range on their products and services;
• Informative and easy-to-navigate website;
• Working air conditioning showroom;
• Great range of air conditioning services;
• Flexibility on price, such as the price matching of competitors quotes;
• Larger, well established company;
• Warranty support agents for the manufacturer’s products they supply;
• Service a wide geographical area;
• Easy interest-free finance option for eligible customers;
• Over 20 years of experience in the industry; and
• Good customer service standards.

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Covid-19 update

The Covid-19 pandemic has had a significant impact on the way installers are interacting and working with customers. South Brisbane installation companies have put in place strategies that reduce the chances of spreading Covid-19:

• H&H Air Conditioning wipe down and disinfect equipment and are practising social distance and other common sense hygiene practices
• Aussie Airconditioning engage with customers beforehand and send customers information on their policies for minimising exposure to Covid-19. Their technicians wear PPE and ask customers if they have been overseas recently or are showing any symptoms beforehand
• 5th Star Air Conditioning use PPE, with each technician having access to gloves, masks and sanitising equipment. Their technicians are using hygiene kits and are monitoring the health of staff.
• Tri-Tech Air Conditioning use PPE, with each technician using sanitising equipment, cleaning hands and surfaces. Technicians aren’t taking cash payments at this time
• Our Hewitt Trade Services review team found this company can send customers information on the extra safety procedures. On request their technicians will use personal protective equipment.

Price

H&H Air Conditioning’s pricing is affordable and reasonable when compared with the market prices of other companies in the South Brisbane area. The price range of H&H Air Conditioning was similar to three other top 5 South Brisbane air conditioning installation companies, with great features such as:

• The company offers interest free payment options and promotions to eligible customers;
• The H&H Air Conditioning team will help a customer access a promotion on a specific brand at the time of quoting or purchasing; and
• Customers are able to request further flexibility on price, however the decision is at the discretion of the H&H Air Conditioning management.

Each of the top 5 air conditioning installation South Brisbane companies received a rating for their cost effectiveness. H&H Air Conditioning received a good cost effectiveness rating of 4 out of 5, which is comparative to three other top 5 air conditioning installation companies in South Brisbane.

The price ranges of the other top 5 air conditioning installation Brisbane companies in the South of Brisbane were also investigated, with some highlights noted below:

• Our Aussie Airconditioning review team found that they advertise manufacturers deals on their website and customers are provided with information regarding current promotions, at the time of quoting;
• 5th Star Air Conditioning offer reasonable and competitive pricing on their services and products, with some flexibility through promotional deals, like cash backs;
• Our Tri-Tech Air Conditioning and Electrical review team found that this company offers standard market pricing and price flexibility through further discounts; and
• Hewitt Trade Services recorded the lowest price range for the South Brisbane area, receiving the top cost effectiveness score of 5 out of 5.

Quotation system

The quotation systems of each of the South Brisbane air conditioning installation companies were investigated and compared by the Compare Air Conditioning review team.  Features of the H&H Air Conditioning’s quotation system include:

• Customers can receive a quote either over the phone or through the online contact form;
• Contacting the company by phone was found to be the fastest way to receive a basic quote;
• The company’s online quote form is simplistic in nature and quick and easy to fill out; and
• Customers can request a free in-home quote to receive a fixed quote.

The quotation systems of the other top 5 air conditioning companies in South Brisbane were also reviewed and compared, with some findings presented below:

• Aussie Airconditioning provide fast email responses to quote requests, returning itemised quotes, showing all the costs involved;
• Our 5th Star Air Conditioning review team found this company provide detailed and comprehensive quotes, which displays multiple brand options and current promotional deals;
• Tri-Tech Air Conditioning and Electrical customers can receive a quote over the phone, by email or through the online contact form, with the phone being the quickest way to receive a quote; and
• Hewitt Trade Services’ online quote form is a quick and straightforward way for potential customers to request and receive a quote from the company.

Customer Service

The customer service standards of the top 5 South Brisbane air conditioning companies were investigated. Companies were contacted on numerous occasions, via phone and email, with each company receiving a rating for their customer service in both categories. The customer service ratings for the top 5 companies are displayed in the graph below.

All the top 5 South Brisbane air conditioning companies recorded great customer service standards. H&H Air Conditioning were found to have great customer service standards in both categories.

The Compare Air Conditioning review team received good customer service when contacting the H&H Air Conditioning, with examples below:

• The quickest way to receive a quote from the company was by phone, with team members showing professionalism and friendliness, as well as patience and politeness to customer questions;
• Customers are able to speak with an experienced team member who can answer technical questions throughout the customer experience;
• Answers given by team members both over the phone and via email show that they are knowledgeable and have a comprehensive understanding of the air conditioning industry;
• Phone calls are immediately transferred to particular service locations or departments to help customers with their inquiries;
• The team members were found be very helpful, friendly and able to answer technical questions, whether by phone or by email;
• H&H Air Conditioning customers rate their experiences and customer service satisfaction highly on online platforms, with an overall rating of 4.3 out of 5 stars; and
• H&H Air Conditioning to be very responsive to Facebook messages, with prompt responses received during business hours.

The email responses times for each company were recorded and compared with the other South Brisbane companies. The graph below displays the email response speeds of the top 5 South Brisbane companies to customers’ inquiries and requests for quotes. Response speeds were rated on a scale of 1 to 5, with 1 reflecting very quick responses, within 6 hours and scores of 5 indicating slower responses, generally received after 4 days.

H&H Air Conditioning recorded slow email response times and were awarded with a rating of 5, which was lower than the other top 5 companies in the South Brisbane area.

The customer services standards of the other top 5 South Brisbane air conditioning installation companies were investigated, with some findings noted below:

• Aussie Airconditioning are very quick to respond to requests for a quote, providing a personalised, detailed and comprehensive quote, generally within two hours;
• 5th Star Air Conditioning demonstrated high quality customer service standards by phone and email;
• Phone calls at Tri-Tech Air Conditioning & Electrical are transferred immediately to the relevant departments, to help customers with their inquiries; and
• Hewitt Trade Services’ customers can receive customer service outside of regular business hours, starting from 7am.

Product range

H&H Air Conditioning review found that the company supply and install high quality and energy efficient systems from leading brands, such as Mitsubishi Electric, Daikin, and Fujitsu into residential or commercial spaces. Some interesting findings regarding the company’s product range include:

• H&H Air Conditioning stands behind the brands they install;
• They consider the brands they work with to be some of Australia’s favourite and most trusted air conditioning brands;
• The brands they work with are known for their efficiency and long lifespan; and
• The company is a licensed warranty agent for Daikin, Mitsubishi Electric and Fujitsu, meaning customers can contact the company directly for any issues relating to their current air conditioning unit or system.

The preferred brands of the other top 5 South Brisbane air conditioning installation companies vary, with:

• Aussie Airconditioning recommend installing Panasonic products, due to their excellent after-sale service;
• 5th Star Air Conditioning predominantly install Mitsubishi Electric and Panasonic air conditioning systems, however they can install many other leading brands;
• Tri-Tech Air Conditioning & Electrical install brands like as Mitsubishi Electric, Daikin and Fujitsu into residential or commercial spaces; and
• Hewitt Trade Services recommends Daikin and Fujitsu products, due to their reputation for quality and energy efficient products.

Technical expertise and experience

Each of the top 5 South Brisbane air conditioning installation companies were investigated in relation to their technical expertise, experience and knowledge of the air conditioning industry.

The top company, H&H Air Conditioning was found to possess high levels of technical knowledge and experience, demonstrated by:

• Over 20 years of experience in the industry;
• The company prides themselves on having high standards of technical experience, skills and workmanship;
• The technical expertise of the H&H Air Conditioning team is evident in their knowledgeable staff, who answer customer questions confidently and offer a range of services;
• All of H&H Air Conditioning’s technicians are fully qualified and hold all of the relevant licenses, such as a building and electrical licensing and the ARC tick;
• H&H Air Conditioning are licensed warranty agents for Daikin, Mitsubishi Electric and Fujitsu; and
• The company offers a 5-year warranty protection on parts and labour.

The technical experience and knowledge of the other top 5 South Brisbane air conditioning installation companies also were found to be at a high level, with the review team noting:

• Aussie Airconditioning has fully certified and licensed refrigeration mechanics technicians, electrical contractors and builders, who can install and service a range of air conditioning systems;
• 5th Star Air Conditioning are backed by many years of expertise and knowledge in the industry and specialise in the installation and repair of air conditioning systems for both commercial and residential properties;
• With over 25 years industry experience, Tri-Tech Air Conditioning and Electrical’s skilled technicians are all insured and certified;and
• Hewitt Trade Services has a team of friendly, fully trained tradesmen and technicians, including electricians, plumbers, air conditioner mechanics and gas fitters.

Companies generally offer a warranty protection on their workmanship, which can vary in length. The workmanship warranties of the top 5 South Brisbane companies are displayed in the graph below.

The number one company, H&H Air Conditioning provide a 5-year installation warranty on their workmanship, which is like two of the other top 5 companies. Tri-Tech Air Conditioning and Electrical and 5th Star Air Conditioning offer a lower warranty with only a one-year guarantee. However, problems related to the workmanship are generally noticeable soon after installation and a one-year protection is usually adequate.

Check out our top 5 air conditioning installation companies in other Australian cities via the filters on our home page.