Air Conditioning Guys was awarded as the top choice for air conditioning installation in Bankstown
The Compare Air Conditioning review team completed a comprehensive review of Air Conditioning Guys and after a thorough comparison process, they were found to be the current top air conditioning installation company in Bankstown. Air Conditioning Guys were awarded with the number one position based on their:
- Solid and competitive, standard pricing;
- Flexible pricing through discounts;
- High standard of customer service;
- Detailed and comprehensive written quotes;
- High levels technical knowledge and skills;
- Interest-free finance payment option; and
- Comprehensive range of air conditioning products.
The quotation system of Air Conditioning Guys’ was one of the company’s features that set them apart from other companies.
The Covid-19 pandemic has had a significant impact on the way installers are interacting and working with customers. Air conditioning installation Bankstown companies have put in place strategies that reduce the chances of spreading Covid-19:
- Air Conditioning Guys have asked their technicians to complete a Covid-19 course and use sanitisers and wear masks if requested by customers to do so. They are working with customers on what makes them feel safe
- Air Conditioning Warehouse are using sanitisers and masks and delaying appointments if the customer or anyone in the house is unwell or isolating. Their team can generate quotes electronically based on floor plans, pictures of the property and switchboard
- Relevant Air can generate quotes electronically based on floor plans and photos. They use personal protective equipment, particularly masks and gloves and wipe down and sanitise areas before and after a job
- AirOMania are using personal protective equipment, such as masks. They are also wiping down and sanitising areas before and after a job.
- Endeavour Air Conditioning can generate quotes electronically based on floor plans and photos and discussions over the phone. All technicians are fully trained in Covid-19 safe practice, with most also getting flu jabs. They are using PPE, particularly gloves and wiping down and sanitising equipment and areas they touch.
Air Conditioning Guys do not offer the cheapest price range amongst the Bankstown companies, however their pricing was still at a competitive market level. The price range offered by Air Conditioning Guys pricing is comparative to other top 5 Bankstown-based air conditioning installation companies. Some features of the Air Conditioning Guys pricing include:
- The team at Air Conditioning Guys are open to offering further discounts on pricing, such as the price matching of competitors quotes;
- Customers can assess current manufacturers’ special deals and promotions with the help of the sales team at the time of quoting; and
- The company’s price range reflect their preference for Daikin brand products, which is a high quality brand that carries a higher price point, than other brands.
The cost effectiveness ratings of each of the top 5 air conditioning installation companies in the Bankstown area is displayed in the graph below. Air Conditioning Guys’ cost effectiveness rating is the same as two other top 5 air conditioning installation companies, as they possessed similar standard price ranges.
The other top 5 Bankstown-based air conditioning installation Sydney companies were found to offer great cost effectiveness, with some of their price features presented below:
- Both Air Conditioning Warehouse and AirOMania offer an interest-free payment option to eligible customers;
- Air Conditioning Warehouse received the highest cost effectiveness rating of 5 out of 5, based on their affordable price range on air conditioning products and installation services;
- Endeavour Air Conditioning offer flexibility on their pricing through the price matching of competitors’ quotes, which are similar in air conditioning products and installation requirements; and
- Even with standard market pricing, Relevant Air & Water offers further price discounts, such as the price matching of competitors quotes and volume discounts on multiple system purchases.
As part of the review process, the quotation systems of each of the Bankstown air conditioning installation companies were researched and compared by the Compare Air Conditioning review team. The quotation system of Air Conditioning Guys’ was one of the company’s features that set them apart from other companies, due to:
- Their comprehensive and detailed written quotes, which are itemised and show a breakdown of costs;
- Available price discounts such as a manufacturers’ special deal or promotion is noted on the quote;
- Each quote is individualised, with all relevant factors taken into consideration, like the house floorplan and installation requirements; and
- All relevant costs are included on the quote, which limits the chance of additional charges.
As with most air conditioning installation companies, their initial written quotes are subject to change based on an on-site appraisal. Air Conditioning Guys offer a free in-home quote to their customers.
The quotation systems of the other top 5 air conditioning companies in Bankstown were also reviewed and compared by the Compare Air Conditioning review team, with some highlights presented below:
- There is a chat feature on the AirOMania website, where customers can chat immediately with an experienced team member and request a quote;
- The quotes received from the Air Conditioning Warehouse team were found to be less detailed than other companies;
- When the Endeavour Air Conditioning sales team receive an email quote request with floorplans attached, they will generally return a detailed, digital quote within 48 hours; and
- Relevant Air & Water provide detailed written quotes for their customers, so they can understand all the considerations and associated costs.
The top 5 Bankstown-based air conditioning companies were contacted on repeated occasions, via phone and email to research their customer service standards. The Air Conditioning Guys were found to have excellent customer service standards, which set them apart from the other companies.
The graph below shows the customer service ratings for both email and over the phone, awarded to the top 5 Bankstown-based air conditioning installation companies.
- Air Con Guys
- Air Con Warehouse
- Relevant Air
- Endeavour Air
The high standards of customer service of the Air Conditioning Guys were demonstrated in several ways, with examples listed below:
- Customers who call the company directly can expected to speak with highly knowledgeable and experienced technicians;
- Very fast email response times were recorded by the Compare Air Conditioning review team, with written quotes received within 2 hours of sending a request for a quote;
- The Air Conditioning Guys team offer a range of air conditioning systems and manufacturer brands to give customers choice based on specific requirements and budgets;
- Air Conditioning Guys were found to be easy to contact by both email and phone and were described as friendly and helpful; and
- Air Conditioning Guys have an outstanding online overall rating of 4.8 out of 5 stars from previous customers.
The email responses times for each individual company were recorded and compared with the other Bankstown companies. The graph below shows the response speeds of the top 5 Bankstown companies to customers’ inquiries via email and requests for a quote. Response time were rated between 1 and 5, with 1 being a very quick response, within 6 hours and a score of 5 reflecting a slower response, which was generally received after 4 days.
The Air Conditioning Guys were recorded as having the fastest response speeds and were awarded with the top rating of 1, which was faster than the other top 5 companies in the Bankstown area.
- Response time for quote
- Response time to initial email request
Each of the top 5 Bankstown air conditioning installation companies were found to have good customer service standards, with specific examples presented below:
- AirOMania operates outside of normal business hours, from 8am to 8pm, 7 days a week, which is great for customers who work during the week;
- The Air Conditioning Warehouse team also can provide services outside of regular business hours and have medium email response times;
- The Endeavour Air Conditioning website has an online customer chat system, in addition to their phone and email customer service; and
- Customers who call Relevant Air & Water can generally speak to a knowledgeable team member immediately, who can discuss their options.
Air Conditioning Guys offer a wide range of air conditioning products from leading air conditioning manufacturers. The company however prefers and recommends the Daikin brand, due to:
- Daikin’s reputation for quality and reliability in their air conditioning products;
- The comprehensive Daikin range of models and product options; and
- Their Daikin customers reporting very few issues after installation.
The other top 5 Bankstown-based air conditioning installation companies have brands they recommend and prefer, with:
- Fujitsu is the Air Conditioning Warehouse and Endeavour Air Conditioning’s preferred brand due to its cost effective and reliable product range;
- AirOMania recommends Daikin and Actron Air, due to their high levels of quality and reliability; and
- Relevant Air & Water’s top brands are Mitsubishi Electric and Daikin, based on their great after-sales service and accessible spare parts.
Technical expertise and experience
All the top 5 Bankstown-based air conditioning installation companies had great levels of technical expertise and knowledge of the air conditioning industry.
The top company, Air Conditioning Guys were also found to have high levels of technical knowledge and experience, such as:
- Over 11 years’ experience in the Sydney area;
- A highly experience team, with all relevant certifications;
- A 5-year warranty on their workmanship; and
- Their ability to install and service a range of air conditioning systems.
The other top 5 Bankstown-based air conditioning installation companies also were found to have good level of technical expertise and industry experience, with the review team finding:
- Air Conditioning Warehouse has experienced technicians who can install and service all brands and models of air conditioning systems;
- The AirOMania team are highly knowledgeable and experienced in apartment installations and understand the specific requirements and considerations involved;
- The Endeavour Air Conditioning team can install and repair most types of air conditioning systems; and
- Even as a new company in the Bankstown area, Relevant Air & Water can install and repair all the air conditioning systems and brands they supply.
The graph below displays the installation warranties that the top 5 Bankstown companies offer on their workmanship. The number one company, Air Conditioning Guys and two other top 5 companies sharing a standard 5-year protection on their installation services. Air Conditioning Warehouse only offers a one-year installation guarantee and Relevant Air and Water offered the lowest protection with only a 3-month guarantee. However, the Compare Air Conditioning review team highlights that issues related to installation generally arise soon after completion.
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