Air Conditioning Guys is the top choice for air conditioning installation in Eastern Suburbs of Sydney
The Air Conditioning Guys company underwent a comprehensive review and comparison process, with the Compare Air Review team finding the company to be the current top air conditioning installation company in the Eastern Suburbs of Sydney. The Air Conditioning Guys received the top ranking based on their:
- Competitive, standard market pricing;
- Flexibility on pricing through further discounts;
- High customer service standards;
- Comprehensive written quotes;
- Great standards of technical knowledge and experience;
- Finance payment option; and
- Comprehensive range of products.
The Air Conditioning Guys excelled in their customer service standards, with the review team noting that the relevant questioning and patience shown by their team, set them apart from the other companies.
The Covid-19 pandemic has had a major impact on the way installers are engaging with customers. Eastern Suburbs Sydney installation companies have put in place policies and ways of reducing the chances of spreading Covid-19:
- Air Conditioning Guys technicians have completed a Covid-19 online course and use sanitisers and wear masks if customers request it. They work with customers collaboratively on safety issues
- Air Conditioning Warehouse technicians are using sanitisers and masks and will delay appointments if a customer is unwell or isolating. They can generate quotes electronically to minimise contact during the on-site visit
- Relevant Air are OK to quote electronically based on floor plans and photos. They use PPE, such as masks and gloves and are happy to wipe down and sanitise areas before and after a job
- AirOMania use PPE, such as masks and are wiping down and sanitising areas before and after a job.
- Endeavour Air Conditioning are happy to generate quotes electronically based on floor plans and photos. All technicians are using PPE, particularly gloves and wiping down and sanitising equipment and areas they touch.
The pricing range of the Air Conditioning Guys company is not the absolute cheapest in the Eastern Suburbs, however their pricing was at a standard market level. The Air Conditioning Guys’ pricing is still competitive and comparative to the other top 5 air conditioning installation Eastern Suburbs companies. Some interesting features of the Air Conditioning Guys pricing include:
- Air Conditioning Guys are open to offering further discounts, such as the price matching of competitor quotes;
- Current manufacturers’ special deals and promotions can be accessed with the help of the sales team; and
- The company’s pricing may be reflective of their preference for Daikin systems, which generally carries a higher price point than other air conditioning brands.
The graph below shows the cost effectiveness ratings of each of the top 5 air conditioning installation companies in the Eastern Suburbs area. The rating given to the Air Conditioning Guys is shared by two of the other top 5 air conditioning installation companies, which possess similar standard price ranges.
The other top 5 air conditioning companies in the Eastern Suburbs area also offered excellent cost effectiveness, with some highlights noted below:
- Both Air Conditioning Warehouse and AirOMania offer interest-free finance options to their eligible customers;
- Air Conditioning Warehouse was found to have a very affordable price range on its products and installation services, receiving the highest cost effectiveness rating;
- Endeavour Air Conditioning are open to price matching of competitors’ quotes, however the quotes need to be comparative in relation to the products and installation considerations; and
- Relevant Air & Water Review holds a similar cost effectiveness rating to our top company, Air Conditioning Guys and offer further discounts through volume discounts and price matching of competitors quotes.
The quotation systems of each of the Eastern Suburbs air conditioning installation companies were investigated and compared by the Compare Air Conditioning review team. The Air Conditioning Guys’ quotation system set them apart from other companies, due to:
- The company provides comprehensive and detailed quotes;
- Individual quotes are detailed and show a break-down of costs;
- Any current manufacturers’ special deal or promotion is included on the quote;
- The team at Air Conditioning Guys personalise each quote, taking into consideration the dimensions of the customer’s home and installation considerations; and
- All relevant costs are included on the quote.
It is standard industry practise with most air conditioning installation Sydney companies, that initial quotes are subject to change based on an on-site appraisal.
The quotation systems of the other top 5 air conditioning companies in Eastern Suburbs were also reviewed and compared by the Compare Air Conditioning review team. Similarities and differences were found, with some highlights below:
- AirOMania customers can chat immediately with an experienced team member through an online chat feature on the company’s website, where quotes can also be requested;
- The team at Air Conditioning Warehouse can provide customers with digital quotes based on floor plans, however their quotes were found to be less detailed and clear as other companies;
- Customers can email their floor plans to the Endeavour Air Conditioning team, who will then return a detailed, digital quote, generally within 48 hours; and
- Relevant Air & Water ensure that their customers receive detailed quotes, so they understand the considerations and costs associated with installing air conditioning systems in their home
The customer service standards of the top 5 air conditioning companies in the Eastern Suburbs were tested on repeated occasions, via phone and email. The Air Conditioning Guys excelled in their customer service standards, with the review team noting that the relevant questioning and patience shown by their team set them apart from the other companies.
The graph below shows the customer service ratings for both email and over the phone, for the top 5 Eastern Suburbs based air conditioning installation companies.
- Air Con Guys
- Air Con Warehouse
- Relevant Air
- Endeavour Air
The high customer service standards of the Air Conditioning Guys were demonstrated in several ways, with examples listed below:
- Phone calls were generally answered by technicians who have experience and knowledge of air conditioning installation in Eastern Suburbs of Sydney;
- Impressive email response times were recorded by the review team, with initial quotes received within 2 hours of sending a request for a quote;
- The Air Conditioning Guys team aim to ensure that customers receive the best solution for their individual requirements and budget, by offering a range of choice regarding air conditioning systems and manufacturer brands;
- The team at Air Conditioning Guys were easy to contact by email and phone and were described as friendly and eager to help; and
- Many online customer reviews for the company were found, with an average outstanding rating of 4.8 out of 5.
For the email customer service category the review team recorded the email responses times for each individual company. The graph below reflects the response speeds of the top 5 Eastern Suburbs companies to customers’ inquiries via email and the time to send a quote. Response time were rated between 1 and 5, with 1 being a very quick response, within 6 hours and 5 reflecting a slower response, generally received after 4 days.
The Air Conditioning Guys were recorded as having the fastest response speeds and were rated with the top rating of 1, which was faster than the other top 5 companies in the Eastern Suburbs.
- Response time for quote
- Response time to initial email request
All the top 5 air conditioning installation companies from the Eastern Suburbs area were found to have strong customer service standards, with specific examples noted below:
- AirOMania’s offers their services outside of regular business hours, operating from 8am to 8pm, 7 days a week, which is great for customers who require service on weekends or outside of normal office hours;
- The Air Conditioning Warehouse team respond very quickly to customers’ requests for quotes, and are able to provide services outside of regular business hours;
- Customers with Endeavour Air Conditioning can receive customer service immediately, by using the online chat feature to ask questions or request a quote; and
- Phone calls at Relevant Air & Water Review are generally answered immediately by a knowledgeable team member, who can answer questions and discuss options regarding air conditioning.
The Air Conditioning Guys offer a wide range of air conditioning products from leading air conditioning manufacturers. However, the company prefers and recommends Daikin products, due to:
- Their belief that Daikin products have high standards of quality and reliability;
- Daikin offering a great range of models and product options; and
- They have found that their Daikin customers report very few issues with their products.
The product ranges of the other top 5 air conditioning installation companies in the Eastern Suburbs area vary, with:
- The Air Conditioning Warehouse prefers and recommends Fujitsu air conditioning products;
- AirOMania’s top air conditioning brands are Daikin and Actron Air, based on their quality and reliability;
- Endeavour Air Conditioning prefers and recommends Fujitsu, which is their top selling air conditioning brand; and
- Relevant Air & Water’s top brands are Mitsubishi Electric and Daikin, based on their great after-sales service and accessibility to spare parts.
Technical expertise and experience
All the top 5 Eastern Suburbs based air conditioning installation companies had great levels of technical expertise and knowledge of the air conditioning industry
Our number company, Air Conditioning Guys demonstrated their high levels of technical knowledge and experience by:
- Established and operating for over 11 years, with the relevant legislative certifications;
- Their 5-year guarantee warranty on their workmanship;
- Their ability to install a range of air conditioning systems including evaporative systems; and
- Their team’s ability to answer a wide range of technical questions in detail.
The other top 5 Eastern Suburbs based air conditioning installation companies also were found to have good level of technical expertise and industry experience, with the review team finding:
- With over 30 years in operation, Air Conditioning Warehouse has experienced technicians who can install and service all brands and models of air conditioning systems;
- AirOMania are highly knowledgeable and experienced in apartment installations, understanding the requirements and considerations which may be involved;
- The experienced team at Endeavour Air Conditioning can install and repair most types of air conditioning systems; and
- Even as one of the newest companies in the Eastern Suburbs area, the experienced team at Relevant Air & Water’s can install and repair any of the air conditioning system brands they supply.
The graph below displays the warranties of the top 5 Eastern Suburbs companies that they offer their installation workmanship. The top company Air Conditioning Guys and two other top 5 companies sharing a standard 5-year protection on their installation services. Air Conditioning Warehouse only offers a one-year installation guarantee and Relevant Air and Water offered the lowest protection with only a 3-month guarantee. It is important to note however that problems with the workmanship generally arise soon after the installation has been completed.
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