Inner West Sydney

Air Conditioning Guys is the current best choice air conditioning installation company in Inner West Sydney area

The Air Conditioning Guys underwent a comprehensive review and comparison process, with the company found to be the current top air conditioning installation company in the Inner West Sydney area. While there were many companies in the Inner West Sydney area that performed well across a number of the review categories, Air Conditioning Guys received the number one ranking. The ranking was awarded based on their;

• Competitive pricing;
• Price flexibility through discounting opportunities;
• High standards of customer service;
• Comprehensive and detailed quotes;
• High levels of technical knowledge and experience; and
• Great product range.

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Covid-19 update

The Covid-19 pandemic has had a major impact on the way installers are engaging with customers. Inner West Sydney installation companies have put in place a range of strategies that reduce the chances of spreading Covid-19:

• Air Conditioning Guys technicians have completed a Covid-19 safety course and use sanitisers and wear masks on the request of customers. They work with customers on safety issues
• AirOMania use PPE, such as masks and are wiping down and sanitising areas before and after a job.
• Our Apex Air Conditioning review team found this company are taking sensible safety measures and practising social distancing with customers
• Air Conditioning Warehouse use sanitisers and masks and will delay appointments if a customer is unwell or isolating. Their team can generate quotes electronically to minimise contact.
• Relevant Air can generate quotes electronically based on floor plans and photos. They use PPE, particularly masks and gloves and wipe down and sanitise areas before and after a job

Price

The Compare Air Conditioning review team found that Air Conditioning Guys were not the absolute cheapest air conditioning installation Inner West Sydney company, however their pricing was still competitive and at a standard market price range.  Their standard price range was found to be like some of the other top 5 Inner West Sydney air conditioning installation companies. Some features of the Air Conditioning Guys pricing include:

• Air Conditioning Guys are open to further discounting through price matching of competitors quotes;
• The sales team at Air Conditioning Guys are knowledgeable about current manufacturers’ special deals and are willing to assist customers to access these deals; and
• The company installs Daikin systems, which is one of the top air conditioning brands and tends to be a little more expensive than other air conditioning brands, which maybe be reflected in their pricing.

Even with their standard price range, the Air Conditioning Guys’ high quality of workmanship, customer service and product brands make this company a highly desirable option for Inner West Sydney customers.

The graph below shows the cost effectiveness ratings awarded to each of the top 5 air conditioning installation companies in the Inner West Sydney area. The rating given to the Air Conditioning Guys is shared by two of the other top 5 air conditioning installation companies, which possess similar standard price ranges.

The other top 5 air conditioning installation Sydney companies in the Inner West Sydney area also offered excellent cost effectiveness, with some of their price-related features noted below:

• Air Conditioning Warehouse and AirOMania both offer interest-free financing payment options;
• Air Conditioning Warehouse was awarded with the highest cost-effective rating, due to its affordable pricing range on its products and installation;
• Apex Air Conditioning does not further discounting on their pricing through price matching or volume discounts as standard practise; and
• The Relevant Air & Water Review team found that the company holds a similar cost effectiveness rating to our top company, Air Conditioning Guys and are open to offering further pricing discounts to their customers through volume discounts and price matching of competitor quotes.

Quotation system

The quotation systems of the Inner West Sydney air conditioning companies were also investigated by the Compare Air Conditioning review team.  The Air Conditioning Guys’ quotation system stood out from the other companies, due to its great features like:

• Comprehensive and detailed quotes;
• Quotes include a lot of detail and a break-down of costs;
• Any promotions or cash back options available at the time of quoting is included on the quote;
• The Air Conditioning Guys take their time to personalise each quote, using the dimensions of the customer’s home and installation requirements; and
• Quotes generally include all applicable costs, reducing the risk of ‘hidden” costs post-installation.

It is important to note as with most air conditioning installation companies, initial quotes are subject to change based upon an on-site inspection.

The Compare Air Conditioning review teams found variations amongst the top 5 air conditioning companies in Inner West Sydney area regarding their quotation process, with some highlights below:

• At AirOMania customers can request a free quote through their online quote form through the company’s website as well as by an online chat facility, where they can immediately chat with a customer service representative;
• The Air Conditioning Warehouse review team found the company provides digital quotes based on a provided floor plan, however their quotes were found to be not as comprehensive or clear as other companies;
• Our Apex Airconditioning review team found customer can request to receive a quote either over the phone, via email or through their online form. Quotes received from the company were found to be of a general nature, with not many details nor cost breakdown;
• The quotes provided by Relevant Air & Water are split by room or area, so the customer can fully understand the requirements and the costs associated with installing air conditioning systems in the different areas in their property.

Customer Service

The top 5 air conditioning companies in Inner West Sydney area excelled in their customer service standards by phone and by email. The Air Conditioning Guys review team contacted the company by email and phone on repeated occasions and found that the company stood out due to their patience and ability to ask helpful and probing questions.

The graph below shows the Compare Air Conditioning review team’s ratings of customer service, by email and over the phone, for the top 5 Inner West Sydney-based air conditioning installation companies.

The Air Conditioning Guys demonstrated their high standards of customer service in several ways:

• Even on initial phone calls, customers can speak with technicians who have detailed knowledge of air conditioning installation in Inner West Sydney;
• Impressively, Air Conditioning Guys normally provide initial quotes within 2 hours of receiving a request for a quote;
• The Air Conditioning Guys place importance on ensuring customers receive the best solution for their needs and budget, by offering an array of air conditioning systems and solutions, brand options and various alternatives;
• The Air Conditioning Guys team is easily contactable by email and phone and are described as friendly and enthusiastic when finding the best solution for their customers; and
• Online customer reviews for the company were on average an impressive 4.8 out of 5, with a large volume of reviews.

As part of the review process, email responses times for each individual company were recorded and compared. The graph below demonstrates the recorded response times of Air Conditioning Guys and the other top 5 Inner West Sydney area companies to customers’ inquiries via email and time taken to send a quote. Response time speeds were given a rating of between 1 and 5, with aranking of 1 being a very quick response (within 6 hours), while a ranking of 5 is a slower response (generally more than 4 days).

In the review category of customer service, all the top 5 air conditioning installation Inner West Sydney-based companies were found to have strong customer service standards. Below are some specific examples of the high customer service standards:

• AirOMania offers their customer services outside of regular business hours, operating from 8am to 8pm, 7 days a week, which makes them a great option for customers who require service or installations on weekends or outside of normal office hours;
• The Air Conditioning Warehouse team was recorded as having very quick response times to requests for quotes, and can provide services outside of regular business hours;
• The Apex Airconditioning team respond quickly to receiving and attending to customer phone calls and inquiries, however their email customer service responses were slower; and
• At Relevant Air & Water Review, customers’ phone calls are answered immediately by a knowledgeable professional who can answer all their questions about air conditioning and discuss their requirements and budgets.

Product range

The Air Conditioning Guys offer a wide range of air conditioning product options, however they highly recommend and prefer to install Daikin products. The company considers Daikin’s products:

• to be of high quality and reliability; and
• have found that their Daikin customers report very few problems after installation.

The top 5 air conditioning installation companies in the Inner West Sydney area offer air conditioning products from leading brands, with:

• Air Conditioning Warehouse preferring and recommending Fujitsu systems;
• AirOMania primarily installs and recommends Daikin or Actron Air, as they consider them as quality and reliable products;
• The Apex Airconditioning team installs all the leading air conditioning brands, including Daikin Fujitsu, Temperzone and Actron for any type of property type, from residential to commercial to larger industrial properties; and
• Relevant Air & Water’s preferred brands are Mitsubishi Electric and Daikin systems, due to their great after-sales service and accessibility to extra parts when required.

Technical expertise and experience

All the top 5 inner west Sydney-based air conditioning installation companies had great levels of technical expertise and knowledge of the air conditioning industry.

The top company, Air Conditioning Guys’ technical knowledge and experience was demonstrated by:

• Their 5-year warranty on parts and labour;
• Their ability to install evaporative systems, even though this is one of the least popular systems due to Sydney’s climate; and
• Air Conditioning Guys have been in operation for 11 years and have strong technical expertise in all the areas of their business.

The other top 5 recommended air conditioning installation companies in the Inner West Sydney area also displayed high levels of both technical expertise and experience in the industry, with example such as:

• The Air Conditioning Warehouse team possess over 30 years of experience, with experienced technicians who can install and service all brands and models of air conditioning systems;
• AirOMania are highly knowledgeable and have experience in installations in apartments, including being able to help seek approval from the owners corporation;
• The Apex Airconditioning team is committed to achieving excellence in all aspects of their service and they provide their staff with ongoing industry training and direct access to industry knowledge; and
• Established in 2015, Relevant Air & Water is one of the newest companies, however the team can install and repair any of the air conditioning system brands they supply.

The graph below displays the warranty guarantees of the top 5 companies that they offer their customers on their installation workmanship. The top company Air Conditioning Guys and two other top 5 companies share a standard 5-year protection on their installation services. Air Conditioning Warehouse only offers a one-year installation guarantee and Relevant Air and Water offered the lowest time protection with only a 3-month guarantee. Our review team acknowledges however that any problems with the installation workmanship generally is noticeable straight after installation.

View the top 5 air conditioning installation companies in other regions by using the filters on our home page.