Liverpool Sydney

Air Conditioning Guys is the current the best choice for air conditioning installation in the Liverpool area

A comprehensive review and comparison process of air conditioning installation companies in Liverpool was conducted by the Compare Air Conditioning review team.  Air Conditioning Guys were found to be the top choice based on their:

• Competitive and reasonable market pricing;
• Price flexibility through additional discount opportunities;
• High standards of customer service by email and phone;
• Prompt email response times;
• Detailed written quotes;
• Vast technical expertise;
• Genuine aim to help customers find the best option and deal to suit their needs;
• Interest-free payment option for eligible customers; and
• Wide range of air conditioning products from leading brands.

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Covid-19 update

The Covid-19 pandemic has had a major impact on the way installers are engaging with customers. Air conditioning installation Liverpool companies have put in place policies and ways of reducing the chances of spreading Covid-19:

• Air Conditioning Guys staff completed a Covid-19 online course and use PPE on request from customers. They work with customers to ensure they are comfortable
• Air Conditioning Warehouse use sanitisers and masks and will delay appointments if a customer is unwell or isolating. They can generate quotes electronically based on floor plans or photos
• Relevant Air are willing to quote electronically based on floor plans and photos. They wear PPE, such as masks and gloves and are happy to wipe down and sanitise areas before and after a job
• AirOMania also use PPE, such as masks and are wiping down and sanitising areas they were in contact with
• Endeavour Air Conditioning are willing to generate quotes electronically based on floor plans and photos. All technicians are using PPE, particularly gloves and wiping down and sanitising equipment and areas they touch.

Price

Air Conditioning Guys is not the cheapest option in the Liverpool area, however their pricing was still considered competitive and at standard market rates.  The price range of Air Conditioning Guys was like other top 5 Liverpool-based air conditioning installation companies, with features such as:

• The team at Air Conditioning Guys are eager to help customers find the best deal for their needs, through offering cheaper brand products or discounts;
• The company offers customer further discounts such as the price matching of competitors quotes and air conditioning manufacturers’ special offers; and
• The company’s preferred brand is Daikin, a top-quality brand with higher price range than other brands, which may be reflected in the company’s cost effectiveness rating.

Each of the top 5 air conditioning installation companies in the Liverpool area received a rating for their cost effectiveness. Air Conditioning Guys received a similar cost effectiveness rating as two other top 5 air conditioning installation companies, based on their standard price ranges.

The cost effectiveness of the other top 5 Liverpool-based air conditioning installation Sydney companies was also investigated, with some highlights noted below:

• Both Air Conditioning Warehouse and AirOMania offer an interest-free payment option to eligible customers;
• Air Conditioning Warehouse received the highest cost effectiveness rating of 5 out of 5, due to their very affordable price range on their products and services;
• AirOMania was found to have reasonable and competitive pricing on their services and products; and
• Both Endeavour Air Conditioning and Relevant Air & Water are open to offering price discounts, such as volume discounts on multiple unit purchases and the price matching competitors’ quotes.

Quotation system

The quotation systems of each of the Liverpool-based air conditioning installation companies were investigated and compared by the Compare Air Conditioning review team.  Air Conditioning Guys’ quotation system was one of the company’s best features, as shown by:

• Written quotes from the company are detailed and show a breakdown of costs;
• Any current manufacturers’ promotion or special offer is included on the quote;
• The company was found to respond to quote requests very promptly, with written emailed quotes generally received within 2 hours;
• Each quote is individually calculated based on individual requirements and specific installation factors;
• The company aims to provide quotes with all relevant costs included and no ‘hidden’ charges; and
• Air Conditioning Guys offer a free in-home quote to their customers, to receive a more exact quote.

The quotation systems of the other top 5 air conditioning companies in Liverpool were also reviewed and compared, with some findings presented below:

• On the AirOMania website, customers can request a quote through their online chat feature or by using their request a quote online form;
• Air Conditioning Warehouse’s written quotes had simple cost breakdowns, however, were less detailed than other companies;
• The Endeavour Air Conditioning sales team will generally return a detailed, digital quote within 48 hours after receiving a request; and
• The written quotes received from Relevant Air & Water were found to be detailed and easy to understand

Customer Service

The top 5 Liverpool-based air conditioning companies were contacted on several occasions, via phone and email to research their customer service standards. Air Conditioning Guys were found to have excellent customer service standards, which set them apart from the other companies in the same category.

The customer service ratings for the top 5 Liverpool-based air conditioning installation companies are displayed in the graph below. Each company received a rating for their customer service by phone and by email, with Air Conditioning Guys receiving the highest rating in both the phone and email categories.

The outstanding customer service standards experienced by the Compare Air Conditioning review team when contacting the Air Conditioning Guys, include:

• Phone calls were answered by highly knowledgeable and experienced team members, who can immediately assist with customer inquiries;
• Very fast email response times were noted from the company, with written quotes generally received within 2 hours after a request for a quote was sent;
• Air Conditioning Guys aim to provide customers with a range of choices of air conditioning systems and manufacturer brands, to suit their needs and budgets;
• Air Conditioning Guys were easily contactable by both email and phone and the team members always friendly and helpful; and
• Overall customer online ratings for Air Conditioning Guys was found to be 4.8 out of 5 stars, reflecting extremely high customer satisfaction.

Within the email customer service category, the email responses times for each individual company were recorded and compared with the other Liverpool companies. The graph below displays the email response speeds of the top 5 Liverpool companies to customers’ inquiries and requests for quotes. A scale of 1 to 5 indicates response speeds, with 1 reflecting quick responses, within 6 hours and a score of 5 showing slower responses, generally after 4 days.

Air Conditioning Guys had the fastest email response times and were awarded with a rating of 1, which was faster than all the other top 5 companies in the Liverpool area.

All the other top 5 Liverpool-based air conditioning installation companies were found to offer good customer service standards, such as:

• Both AirOMania and Air Conditioning Warehouse offer their services outside of normal business hours, which is great for customers who work during the week;
• The Air Conditioning Warehouse team provided helpful explanations and all the information required by customers;
• The AirOMania team ask relevant questions and are friendly and helpful when dealing with customer inquiries;
• Customers with Endeavour Air Conditioning can choose to contact the friendly team by phone, email or via their online customer chat system on their website; and
• Calls to Relevant Air & Water are generally answered by a highly knowledgeable and experienced team member, who is happy to answer questions and discuss options.

Product range

Air Conditioning Guys offer air conditioning products from leading air conditioning manufacturers such as Mitsubishi Electric, Fujitsu, Samsung, Toshiba, Carrier and ActronAir, however, they prefer and recommend Daikin, due to:

• Daikin’s reputation for quality products;
• Their comprehensive range of models and product options; and
• Daikin’s reliability, with very few customers reporting issues after installation.

The preferred brands of the other top 5 Liverpool-based air conditioning installation companies vary, with:

• Both Air Conditioning Warehouse and Endeavour Air Conditioning recommending Fujitsu, due to its affordable and reliable product range;
• AirOMania recommends Daikin and Actron Air, due to their quality and reliable products; and
• The Relevant Air & Water team’s recommended brands are Mitsubishi Electric and Daikin, due to their great after-sales service and accessibility of spare parts.

Technical expertise and experience

Each of the top 5 Liverpool-based air conditioning installation companies were investigated regarding their technical expertise, experience and knowledge of the air conditioning industry.

The number one company, Air Conditioning Guys was found to possess high levels of technical knowledge and experience, demonstrated by:

• Over 11 years’ experience servicing customers in the Sydney area;
• Their fully certified and licenced team;
• Their ability to offer services to residential and commercial customers;
• A 5-year warranty protection on parts and labour; and
• Their ability to install and service a range of air conditioning systems.

The technical experience and knowledge of the other top 5 Liverpool-based air conditioning installation companies also were found to be at a high level, with the review team noting:

• With over 30 years’ experience in the industry, the experienced technicians at Air Conditioning Warehouse can install and service all brands and models of air conditioning systems;
• The AirOMania team are highly experienced in undertaking apartment installations and understand all the specific requirements and considerations involved;
• The team at Endeavour Air Conditioning can install and repair most types of air conditioning systems to a high standard; and
• Relevant Air & Water can install and repair all the air conditioning systems and brands they supply for both residential and commercial customers.

Differences were found between companies regarding their warranty protections on their workmanship, with the workmanship warranties of the top 5 Liverpool companies displayed in the graph below. The number one company, Air Conditioning Guys and two other top 5 companies all offer a standard 5-year protection on their installation services. Air Conditioning Warehouse offers a one-year installation guarantee and Relevant Air and Water offered the lowest protection with only a 3-month guarantee. It is important to note that issues related to the installation workmanship, generally arise soon after the work has been completed.

View our the top 5 AC installation companies in other cities around Australia via our home page.