Northern Beaches Sydney

Air Conditioning Guys is the current top choice for air conditioning installation in the Northern Beaches area

The Compare Air Conditioning review team conducted a comprehensive review and comparison process of air conditioning installation companies in Northern Beaches area. After careful consideration, Air Conditioning Guys were found to be the number one choice based on their:

• Standard Sydney market pricing;
• Price flexibility through discounts such as price matching;
• Excellent customer service standards by both email and phone;
• Fast email response times;
• Detailed written quotes, with all relevant costs;
• High technical expertise and knowledge of the air conditioning industry;
• Interest-free finance for eligible customers; and
• Great range of air conditioning products from leading brands.

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Covid-19 update

The Covid-19 pandemic has significantly changed the way AC installers are interacting with customers. Northern Beaches Sydney installation companies have instituted policies and ways of reducing the chances of spreading Covid-19:

• Air Conditioning Guys technicians completed a Covid-19 online course and use personal protective equipment. They work with customers to ensure they are safe and comfortable with the approach taken
• Relevant Air are OK to quote customers electronically based on floor plans and photos and wear PPE, such as masks and gloves.
• AirOMania are happy to use personal protective equipment, such as masks and are wiping down and sanitising surfaces the technicians have touched
• Endeavour Air Conditioning are OK to quote electronically based on floor plans and photos. Staff are using PPE, particularly gloves and wiping down surfaces and equipment.
• Our Frozone review team found this company has instituted strong hygiene practices and are happy to work with customers to ensure they are comfortable with the safety procedures.

Price

The price range of Air Conditioning Guys’ was found to be at standard Sydney market pricing. Even though they were not the cheapest option in the Northern Beaches area, their pricing is still considered competitive. Air Conditioning Guys’ pricing was similar to two of the other top 5 air conditioning installation Northern Beaches companies, with features such as:

• Air Conditioning Guys aim to find the best deal for their customers’ needs and budget, by providing a large choice of brand products and discounts;
• Customers may be able to receive further discounts, such as the price matching of competitors quotes and air conditioning manufacturers’ special deals; and
• Daikin is the company’s preferred brand, which carries a higher price range than other brands and may have influenced the company’s cost effectiveness rating.

The Compare Air Conditioning review team rated the top 5 air conditioning installation Sydney companies in the Northern Beaches area on their cost effectiveness. Air Conditioning Guys received the same cost effectiveness rating as two of other top 5 air conditioning installation companies.

Each of the top 5 Northern Beaches air conditioning companies were investigated in relation to their prices and cost effectiveness, with some findings presented below:

• Both AirOMania and Frozone Air received a 4 out of 5 for their cost effectiveness, reflecting reasonable and affordable pricing;
• AirOMania offer an interest-free payment option to eligible customers;
• Endeavour Air Conditioning and Relevant Air & Water are both open to offering discounts, such as volume discounts on purchases of multiple units and the price matching competitors’ quotes; and
• Frozone Air offers fixed, upfront pricing on services on their website, reflecting a genuine and transparent pricing system.

Quotation system

The Northern Beaches air conditioning installation companies were reviewed and compared, in relation to their quotation system and quotes. Air Conditioning Guys’ quotation system was considered as one of the company’s best features, with examples such as:

• Written quotes are detailed and show a breakdown of costs;
• Any current manufacturers’ promotion or special deal are included on the quote;
• The team responses quickly to quote requests, with written emailed quotes generally received within 2 hours;
• Each quote is calculated based on individual requirements and specific installation factors;
• All relevant costs are included on the quote with and no ‘hidden’ charges; and
• Customers can request a free in-home quote to receive a fixed quote.

Interesting features of the quotation systems of the other top 5 air conditioning companies in Northern Beaches area are presented below:

• Customers with AirOMania can request a quote by email, phone, online form or through their online chat feature;
• The team at Endeavour Air Conditioning returned detailed, written quotes within 48 hours after receiving an email request;
• Relevant Air & Water’s written quotes were found to be detailed and easy to understand; and
• Frozone Air customers can request a quote by phone, email or through their online forms, with one, an online quote tool calculator.

Customer Service

The customer service standards of each of the top 5 Northern Beaches air conditioning companies were tested on several occasions, via phone and email.  Each company received a rating for their customer service by phone and by email, as seen in the graph below.

Air Conditioning Guys receiving the highest rating in both the phone and email categories, reflecting excellent customer service standards, which set them apart from the other companies in the same category.

Air Conditioning Guys provided outstanding customer service when contacted, with examples below:

• Phone calls were answered by highly knowledgeable and experienced team members, who could immediately assist customers with their inquiries;
• Email response times were recorded as being very fast, with written quotes generally received within 2 hours after a request was sent;
• Air Conditioning Guys provide customers with many choices of air conditioning systems and manufacturer brands, ensuring the best fit for their needs and budgets;
• Air Conditioning Guys team members were described as friendly and helpful both by phone and email; and
• Online ratings for Air Conditioning Guys reflect extremely high customer satisfaction rates, with an average of 4.8 out of 5 stars.

Email responses times for each company were recorded and compared with the other Northern Beaches companies. The graph below displays the email response speeds of the top 5 Northern Beaches companies to customers’ inquiries and requests for quotes. The graph uses a scale of 1 to 5 to indicate response speeds, with scores of 1 reflecting fast responses, generally within 6 hours and scores of 5 indicate slower responses, generally received after 4 days.

Air Conditioning Guys recorded the fastest email response times and were awarded with a rating of 1, which was faster than all the other top 5 companies in the Northern Beaches area.

All the other top 5 Northern Beaches air conditioning installation companies were found to offer good customer service standards, with examples such as:

• AirOMania offer their services outside of normal business hours, which is great for customers who work during the week;
• Endeavour Air Conditioning customers can choose to contact their friendly team by phone, email or via their online customer chat system on their website;
• Relevant Air & Water have highly knowledgeable and experienced team members to answer the phone, who are happy to answer questions and discuss options; and
• The Frozone Air team are confident in recommending air conditioning solutions and brands and provide clear and relevant information, by phone and email.

Product range

Air Conditioning Guys supply and install products from leading air conditioning manufacturers, such as Mitsubishi Electric, Fujitsu, Samsung, Toshiba, Carrier and ActronAir. Their top recommended brand is Daikin, due to:

• Daikin’s reputation for quality products and after-sales service;
• The comprehensive range of Daikin models and product options; and
• Daikin’s reliability and performance, with very few customers reporting issues after installation.

The recommended brands of the other top 5 Northern Beaches air conditioning installation companies vary, with:

• Endeavour Air Conditioning preferring Fujitsu, due to its affordable and reliable product range;
• AirOMania’s top brands are Daikin and Actron Air, based on their quality and reliable products;
• The Relevant Air & Water team’s recommended brands are Mitsubishi Electric and Daikin, due to their great after-sales service and accessibility of spare parts; and
• Frozone Air supplies and installs high quality systems from leading brands, like Daikin and Fujitsu and prides themselves on having the most up-to-date, energy efficient and innovative products.

Technical expertise and experience

Technical expertise, experience and knowledge of the air conditioning industry can vary between companies.

The number one company, Air Conditioning Guys was found to possess great technical knowledge and experience, demonstrated by:

• Over 11 years’ experience, operating in the Northern beaches area;
• Their fully certified and licenced technical team;
• Their ability to offer services to both residential and commercial customers;
• A 5-year warranty on parts and workmanship; and
• Their ability to install and service a range of air conditioning systems.

The technical experience and knowledge of the other top 5 Northern Beaches air conditioning installation companies also were found to be at good levels, with examples such as:

• The AirOMania team are highly experienced in undertaking apartment installations and understand all the specific requirements and considerations involved;
• The Endeavour Air Conditioning team can install and repair most types of air conditioning systems to a high standard;
• Relevant Air & Water can install and repair all the air conditioning systems and brands they supply for both residential and commercial customers; and
• Frozone Air is a relatively new air conditioning installation company, who prides themselves on being an experienced and reputable company, with fully licensed technicians.

Differences were found between the workmanship warranties of the top 5 Northern Beaches companies, as displayed in the graph below. The number one company, Air Conditioning Guys and two other top 5 companies all offer a standard 5-year protection on their installation services.

Frozone Air offers a one-year warranty on their installation workmanship, which can be extended to 5 years, if all the required servicing is completed. Relevant Air and Water offered a lower warranty, with only a 3-month protection. However, it is important to note, that issues related to the workmanship are noticed soon after installation.

You can see the top 5 AC installation companies in other regions on our home page.