Endeavour Air Conditioning is currently the best choice for air conditioning installation in the St George area
The Compare Air Conditioning review team conducted a comprehensive review and comparison process of air conditioning installation companies in St George. Endeavour Air Conditioning were awarded as the number one choice based on their:
- Standard market pricing;
- Price flexibility through discounts such as price matching of competitors quotes;
- Solid customer service standards;
- Comprehensive and itemised written quotes;
- 30 years of industry knowledge and experience;
- Medium email response rates; and
- Great range of air conditioning products from leading brands.
The staff and technicians at Endeavor Air Conditioning are friendly, polite and helpful on the phone and provide industry advice and relevant information.
Covid-19 has impacted the way AC installers are engaging with customers. St George Sydney air conditioning installation companies have introduced policies to reduce the spread of Covid-19:
- Endeavour Air Conditioning are willing during this period to quote based on floor plans and photos and discussions with customers. Staff are wearing gloves, masks and wiping down surfaces and equipment.
- Air Conditioning Guys technicians are asked to complete a Covid-19 online course and wear masks and gloves upon request. They communicate with customers to help them feel safe during Covid-19
- Air Conditioning Warehouse are taking sensible precautions, and having been asking their technicians to use sanitisers and masks.
- Relevant Air can quote customers based on floor plans and photos. Their staff wear PPE, such as masks and gloves.
- AirOMania have asked technicians to use personal protective equipment, such as masks and are wiping down and sanitising surfaces
Endeavour Air Conditioning’s price range was recorded as similar to Sydney market pricing and is like the pricing of other top 5 St George-based air conditioning installation companies. The company’s standard pricing is considered competitive, with the following features noted:
- The Endeavour Air Conditioning team are open to further discounting on their pricing, such as the price matching of competitors quotes and volume discounts on multiple units purchased at the same time;
- When price matching a competitor’s quote, the customer will need to provide a like for like quote, where the model and installation specifications match; and
- The helpful Endeavour Air Conditioning will advise customers at the time of quoting of any current deals offered by air conditioning manufacturers.
The graph below displays the cost effectiveness rating of each of the top 5 air conditioning installation companies in the St George area. Endeavour Air Conditioning’s cost effectiveness rating is the comparative to two other top 5 air conditioning installation companies, due to their similar standard price ranges.
The cost effectiveness of the other top 5 St George-based air conditioning companies was also reviewed, with some pricing highlights presented below:
- Air Conditioning Guys offers a similar price range as Endeavour Air Conditioning and offers further discounts through special deals and the price matching of competitors quotes;
- Air Conditioning Warehouse and AirOMania both have an interest-free payment option to assist eligible customers with their purchase;
- Air Conditioning Warehouse received the highest cost effectiveness rating of 5 out of 5, due to their very affordable prices on air conditioning products and services; and
- Relevant Air & Water offers price flexibility through the price matching of competitors’ quotes and volume discounts for customers purchasing multiple units at the same time.
Each of the quotation systems of St George-based air conditioning installation companies were reviewed and compared by the Compare Air Conditioning review team. Endeavour Air Conditioning was found to have a simple and solid quotation system, with features like:
- Endeavour Air Conditioning customers can request a quote, via phone, email or through their online inquiry form;
- The Endeavour Air Conditioning sales team will generally return a detailed, digital quote within 48 hours after receiving a request;
- Customers can request a free on-site quote, and will receive a detailed digital quote; and
- Customers can send through their floor plans via email to Endeavour Air Conditioning, and the staff will provide a detailed, digital quote, which is subject to change based on a free on-site appraisal.
The quotation systems of the other top 5 air conditioning companies in St George were also reviewed and compared, with some findings presented below:
- Air Conditioning Guys’ written quotes are itemised and detailed, showing a breakdown of costs and any current manufacturers’ promotion;
- Air Conditioning Warehouse’s written quotes were found to be simple and less detailed than other companies;
- The written quotes received from Relevant Air & Water were found to be detailed and easy to understand all the requirements and associated costs; and
- AirOMania customers can request a quote by phone, email, through their online form or chat with an experienced team member on their online chat feature on their website.
The customer service standards of all the top 5 St George-based air conditioning companies were reviewed on several occasions, via phone and email. The graph below shows the customer service ratings for both contact methods, email and phone, awarded to the top 5 St George-based air conditioning installation companies.
- Endeavour Air
- Air Con Guys
- Air Con Warehouse
- Relevant Air
Endeavour Air Conditioning was recorded as possessing good customer service standards, with examples such as:
- The company has a dedicated customer service team, that makes it easy and quick for customers to receive or book services;
- Customers can chat online with a customer service representative, enabling them to ask question and receive information straight away;
- When contacting Endeavour Air Conditioning by phone, customers can speak to knowledgeable sales staff or a technical staff member;
- The staff and technicians at Endeavor Air Conditioning are friendly, polite and helpful on the phone and provide industry advice and relevant information; and
- Endeavour Air Conditioning are generally quick to respond to initial online or email enquiries, with generally a more moderate response of between 24 to 48 hours to provide a fully digital quote in reply to a customer’s request.
The email responses times for each individual company were recorded and compared with the other St George companies. The graph below shows the email response speeds of the top 5 St George companies to customers’ inquiries and requests for a quote. Response times were rated on a scale of 1 to 5, with 1 indicating quick responses, within 6 hours and a score of 5 indicating slower response times, generally after 4 days.
Endeavour Air Conditioning generally respond within 6 hours, acknowledging receipt of an email request. They generally provide a quote within 24 – 48 hours of that initial request, which represents a medium response speed, when compared to other St George-based installation companies.
- Response time for quote
- Response time to initial email request
All the other top 5 St George-based air conditioning installation companies were found to offer good customer service standards, such as:
- The Air Conditioning Guys displayed very fast email response times, the fastest out of all the top 5 St George companies, with written quotes generally received within 2 hours after sending a request;
- Both AirOMania and Air Conditioning Warehouse offer services outside of normal business hours, which is great for customers who work during the week; and
- Calls to Relevant Air & Water are generally answered by a knowledgeable team member ready to answer questions and discuss options.
Endeavor Air Conditioning prefer and recommend Fujitsu as its number one brand, and is the company’s best-selling air conditioning system, however they do also recommend Daikin systems. The company prefers Fujitsu due to:
- Its affordable and reliable products;
- Their comprehensive range of models and product options; and
- The brand being its top selling brand.
The preferred brands of the other top 5 St George-based air conditioning installation companies vary, with:
- The Air Conditioning Guys’ top brand is Daikin, due its reputation for quality and reliable products;
- Air Conditioning Warehouse recommends Fujitsu, as their affordable and reliable product range offers great choices for customers;
- The Relevant Air & Water team’s top choices of brands are Mitsubishi Electric and Daikin, as they offer great after-sales service and accessible spare parts; and
- AirOMania recommends and prefers Daikin and Actron Air, due to their high quality and reliable products.
Technical expertise and experience
The Compare Air review team recorded that all the top 5 St George-based air conditioning installation companies had good technical expertise and knowledge of the air conditioning industry.
The top company, Endeavor Air Conditioning were also found to have high levels of technical knowledge and experience, demonstrated by:
- Their more than 30 years experience operating and servicing the Sydney area;
- A broad range of technical expertise in the air conditioning installation industry;
- Their technical team can both install and repair air conditioning systems they supply;
- The Endeavour Air Conditioning team can provide solutions for both residential and commercial properties, as well as manage commercial enquiries, quotations and installations and service and maintenance call outs;
- High levels of knowledge in apartments installations and experience in gaining approval from owner’s corporation; and
- A 5-year warranty protection on their workmanship.
The technical experience and knowledge of the other top 5 air conditioning installation St George companies also were found to be at a high level, with the review team noting:
- The Air Conditioning Guys have over 11 years experience in the Sydney industry, with highly experienced technicians;
- The experienced technicians at Air Conditioning Warehouse can install and service all brands and models of air conditioning systems;
- Even as one of the newest companies in the St George area, Relevant Air & Water can install and repair all the air conditioning systems and brands they supply; and
- The AirOMania team are highly experienced in apartment installations and understand all the specific requirements and considerations involved;
Differences were also found between companies in relation to their warranty protection on workmanship. The graph below displays the amount of years of protection that the top 5 St George companies offer on their installation workmanship.
The top company, Endeavour Air Conditioning and two other top 5 companies all offer a standard 5-year protection on their installation services. Air Conditioning Warehouse offers shorter protection, with a one-year installation guarantee and Relevant Air and Water offered the lowest protection with only a 3-month guarantee. However, the Compare Air Conditioning review team highlights that problems related to the installation, generally arise soon after completion.
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