Sutherland Shire Sydney

Air Conditioning Guys is the current top choice for air conditioning installation in the Sutherland Shire area

A comprehensive review and comparison process of air conditioning installation Sutherland Shire companies was conducted by the Compare Air Conditioning review team. After careful consideration, Air Conditioning Guys were found to be the top choice based on their:

• Competitive, standard market pricing;
• Additional price flexibility through discounts;
• High customer service standards by both email and phone;
• Fast email response times;
• Detailed and itemised written quotes;
• Vast technical expertise and knowledge;
• Aim to help and find the best option to suit their customers’ needs;
• Interest-free finance option for eligible customers; and
• Wide range of air conditioning products from leading brands.

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Covid-19 update

Covid-19 has impacted the way AC installers are engaging with customers. Sutherland Shire Sydney air conditioning installation companies have introduced policies to reduce the spread of Covid-19:

• Air Conditioning Guys technicians are asked to complete a Covid-19 online course and wear masks and gloves upon request. They communicate with customers to help them feel safe during Covid-19
• Relevant Air are quoting customers based on floor plans and photos. Their staff wear personal protective equipment, such as masks and gloves.
• AirOMania have asked technicians to wear gloves or masks, if requested by customers for their safety.
• Endeavour Air Conditioning are quoting customers having regard to floor plans and photos and conversations with customers, to minimise the time spent face-to-face.
• Frost Air has established a number of sensible practices such as social distancing and delaying installations if a customer or technician is unwell.

Price

Air Conditioning Guys was found to be not the cheapest option in the Sutherland Shire area, however their pricing was still competitive and similar to standard Sydney market rates.  The price range of Air Conditioning Guys was like three of the other top 5 Sutherland Shire air conditioning installation companies, with features such as:

• The Air Conditioning Guys team can help customers find the best deal for their needs and budget, through offering cheaper brand products or discounts;
• The company offers flexibility on their price through further discounts such as the price matching of competitors quotes and air conditioning manufacturers’ special offers; and
• The company’s preferred brand is Daikin, a top-quality brand with higher price range than other brands, which may be influence the company’s cost effectiveness rating.

Each of the top 5 air conditioning installation companies in the Sutherland Shire area received a rating for their cost effectiveness. Air Conditioning Guys received a similar cost effectiveness rating as three of other top 5 air conditioning installation companies, based on their standard price ranges.

The cost effectiveness of the other top 5 Sutherland Shire air conditioning companies was also investigated, with some highlights noted below:

• AirOMania offer an interest-free payment option to eligible customers and received a 4 out of 5 cost effectiveness rating, the highest for the Sutherland Shire area;
• Both Endeavour Air Conditioning and Relevant Air & Water are open to offering price discounts, such as volume discounts on multiple unit purchases and the price matching competitors’ quotes; and
• The Frost Air review team at Compare Air Conditioning found this team offer price packages, which include the cost of the air conditioner and installation.

Quotation system

The quotation systems of each of the Sutherland Shire air conditioning installation companies were investigated and compared by the Compare Air Conditioning review team.  Air Conditioning Guys’ quotation system was one of the company’s best features, as demonstrated by:

• Their written quotes which are detailed and show a breakdown of costs;
• Any current manufacturers’ promotion or special offer are stated on the quote;
• Fast response rates to quote requests, with written emailed quotes generally received within 2 hours;
• Care and time is taken with each quote as they are calculated based on individual requirements and specific installation factors;
• Quotes include all relevant costs included and no ‘hidden’ charges; and
• Customers can request a free in-home quote to receive a more exact quote.

The quotation systems of the other top 5 air conditioning companies in Sutherland Shire were also reviewed and compared, with some findings presented below:

• AirOMania customers can request a quote by email, phone, through their online chat feature or by using their request a quote online form;
• The Endeavour Air Conditioning sales team generally return detailed, digital quotes within 48 hours after receiving a request;
• The written quotes received from Relevant Air & Water were found to be detailed and easy to understand; and
• Frost Air offer basic initial quotes, however provide comprehensive quotes, with a breakdown of charges to their customers after an in-home inspection.

Customer Service

The top 5 Sutherland Shire air conditioning companies were contacted on several occasions, via phone and email to research their customer service standards. The customer service ratings for the top 5 Sutherland Shire air conditioning installation companies are displayed in the graph below.

Each company received a rating for their customer service by phone and by email, with Air Conditioning Guys receiving the highest rating in both the phone and email categories. Air Conditioning Guys were found to have excellent customer service standards, which set them apart from the other companies in the same category.

The Compare Air Conditioning review team received outstanding customer service when contacting the Air Conditioning Guys, with examples below:

• Phone calls were answered by highly knowledgeable and experienced team members, who immediately assisted with customer inquiries;
• Very fast email response times were recorded from the company, with written quotes generally received within 2 hours after a request for a quote was sent;
• Air Conditioning Guys aim to provide customers with a range of choices of air conditioning systems and manufacturer brands, to suit their needs and budgets;
• Air Conditioning Guys were easily contactable by both email and phone and the team members described as friendly and helpful; and
• Overall customer online ratings for Air Conditioning Guys was found to be 4.8 out of 5 stars, reflecting extremely high customer satisfaction.

Within the email customer service category, the email responses times for each individual company were recorded and compared with the other Sutherland Shire companies. The graph below displays the email response speeds of the top 5 Sutherland Shire companies to customers’ inquiries and requests for quotes. A scale of 1 to 5 indicates response speeds, with 1 reflecting quick responses, within 6 hours and a score of 5 showing slower responses, generally after 4 days.

Air Conditioning Guys had the fastest email response times and were awarded with a rating of 1, which was faster than all the other top 5 companies in the Sutherland Shire area.

All the other top 5 Sutherland Shire air conditioning installation companies were found to offer good customer service standards, such as:

• AirOMania offer their services outside of normal business hours, which is great for customers who work during the week;
• The AirOMania team ask relevant questions and are friendly and helpful when dealing with customer inquiries;
• Customers with Endeavour Air Conditioning can choose to contact the friendly team by phone, email or via their online customer chat system on their website;
• Calls to Relevant Air & Water are generally answered by a highly knowledgeable and experienced team member, who is happy to answer questions and discuss options; and
• Customers with Frost Air rated their experience highly, with an impressive average 4.2 out of 5 stars from their online reviews.

Product range

Air Conditioning Guys offer air conditioning products from leading air conditioning manufacturers such as Mitsubishi Electric, Fujitsu, Samsung, Toshiba, Carrier and ActronAir, however, they prefer and recommend Daikin, due to:

• Daikin’s reputation for quality products;
• Their comprehensive range of models and product options; and
• Daikin’s reliability, with very few customers reporting issues after installation.

The preferred brands of the other top 5 Sutherland Shire air conditioning installation companies vary, with:

• Endeavour Air Conditioning recommending Fujitsu, due to its affordable and reliable product range;
• AirOMania top brands are Daikin and Actron Air, based on their quality and reliable products;
• Our Relevant Air & Water review team found that their recommended brands are Mitsubishi Electric and Daikin, due to their great after-sales service and accessibility of spare parts; and
• Frost Air supplies and installs high quality and energy efficient systems from leading brands, however they prefer Daikin and Fujitsu.

Technical expertise and experience

Each of the top 5 Sutherland Shire air conditioning installation companies were investigated regarding their technical expertise, experience and knowledge of the air conditioning industry.

The number one company, Air Conditioning Guys was found to possess high levels of technical knowledge and experience, demonstrated by:

• Their more than 11 years experience servicing customers in the Sydney area;
• Their fully certified and licenced team;
• Their ability to offer services to both residential and commercial customers;
• A 5-year warranty protection on parts and labour; and
• Their ability to install and service a range of air conditioning systems.

The technical experience and knowledge of the other top 5 Sutherland Shire air conditioning installation companies also were found to be at a high level, with the review team noting:

• The AirOMania team are highly experienced in undertaking apartment installations and understand all the specific requirements and considerations involved;
• The team at Endeavour Air Conditioning can install and repair most types of air conditioning systems to a high standard;
• Relevant Air & Water can install and repair all the air conditioning systems and brands they supply for both residential and commercial customers; and
• Frost Air handles over 600 ducted air conditioners and 1500 split systems installations per year and also offer a 24-hour emergency breakdown repair service.

Differences were found between companies regarding their warranty protections on their workmanship, with the workmanship warranties of the top 5 Sutherland Shire companies displayed in the graph below. The number one company, Air Conditioning Guys and three other top 5 companies all offer a standard 5-year protection on their installation services. Air and Water offered a lower warranty with only a 3-month guarantee. Our Compare Air Conditioning review team stresses however issues related to the workmanship, generally arise soon after installation.

View our top 5 AC installers in other cities via our Compare Air Conditioning home page.