The Hills Sydney

Frost Air is the current the best choice for air conditioning installation in The Hills area

A comprehensive review and comparison process of air conditioning installation The Hills companies was conducted by the Compare Air Conditioning review team.  Our Frost Air review team found this company was found to be the number one company based on their:

• Competitive and reasonable market pricing;
• Price flexibility through further discounts;
• Medium email response times;
• Well established, larger company, with over fifty staff members;
• Ability to undertake commercial and domestic sales, service, maintenance and installation;
• Vast experience and high level of technical skills and abilities, with large volumes of installations performed every year;
• Innovative and technologically advanced products and services;
• Interest-free payment option for eligible customers; and
• Great range of air conditioning products from leading brands.

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Covid-19 update

Covid-19 has impacted the way AC installers are engaging with customers. The Hills Sydney air conditioning installation companies have introduced policies to reduce the spread of Covid-19:

• Frost Air has established sensible safety practices such as social distancing and delaying installations if a customer or technician is unwell.
• Air Conditioning Guys have asked their technicians to complete a Covid-19 online course and communicate with customers to help them feel safe during Covid-19
• Relevant Air ask staff to wear personal protective equipment, such as masks and gloves.
• AirOMania have asked technicians to wear gloves or masks, if requested by customers for their safety.
• Endeavour Air Conditioning are quoting customers having regard to floor plans and photos and are openly discussing with customers about safety issues.

Price

Although Frost Air is not the cheapest option in The Hills area, their pricing was still considered as competitive and at standard market rates.  The price range of Frost Air was like other top 5 air conditioning installation companies in The Hills area, with interesting highlights such as:

• The Frost Air team offer price packages, which include the cost of the air conditioner and installation;
• The company advertises special offers and promotions on their website;
• Frost Air is open to further discounts, such as volume discounts and price matching of competitor’s quotes; and
• One of the company’s recommended brand is Daikin, a top-quality brand with higher price range than other brands, which may be reflected in the company’s price range.

Each of the top 5 air conditioning installation companies in The Hills area received a rating for their cost effectiveness. Frost Air received a similar cost effectiveness rating as three other top 5 air conditioning installation Sydney companies in The Hills, based on their standard price ranges.

The cost effectiveness of the other top 5 The Hills-based air conditioning companies was also investigated, with some highlights noted below:

• Similar to Frost Air, AirOMania offer an interest-free payment option to eligible customers;
• Air Conditioning Guys, Relevant Air & Water and Endeavour all share the same cost effectiveness rating as the top company, Frost Air, which is standard market pricing for the Sydney area;
• AirOMania was found to have reasonable and competitive pricing on their services and products; and
• Air Conditioning Guys, Endeavour Air Conditioning and Relevant Air & Water are all open to offering price discounts, such as volume discounts on multiple unit purchases and the price matching competitors’ quotes.

Quotation system

The quotation systems of each of The Hills-based air conditioning installation companies were investigated and compared by the Compare Air Conditioning review team.  Some features of Frost Air’s quotation system include:

• Customers can receive a quote either over the phone, via email or through the company’s online quote request form;
• They offer basic initial quotes, however provide comprehensive quotes, with a breakdown of charges to their customers after an in-home inspection;
• Air conditioning installation package deals are subject to an onsite appraisal, as the offer is only for standard installations;
• The company is open to price match consideration of competitors quotes; and
• Frost Air offer a free in-home quote to their customers, to receive a more exact quote.

The quotation systems of the other top 5 air conditioning companies in The Hills were also reviewed and compared, with some findings presented below:

• Air Conditioning Guys’ written quotes included many details and a breakdown of costs;
• AirOMania customers can request a quote through their online chat feature or online quote form on their website;
• Endeavour Air Conditioning have quick responses to quote requests, generally returning a detailed, digital quote within 48 hours; and
• The written quotes received from Relevant Air & Water were found to be detailed and easy to understand.

Customer Service

The top 5 The Hills-based air conditioning companies were contacted on several occasions, via phone and email to investigate their customer service standards. The customer service ratings for the top 5 The Hills-based air conditioning installation companies are displayed in the graph below. Each company received a rating for their customer service by phone and by email, with Frost Air found to have good customer service standards, which were similar to the ratings of other top 5 companies.

The Compare Air Conditioning review team experienced great customer service from the Frost Air team, highlighting that:

• The Frost Air team are friendly and professional both on the phone or via email;
• Medium email response times were recorded from the company, however responses to initial email inquiries were sent back within 24 hours;
• Frost Air offer a range of air conditioning systems and manufacturer brands, to suit their customer needs and budgets;
• Frost Air were easily contactable by both email and phone; and
• Customers with Frost Air rated their experience highly, with an impressive average 4.2 out of 5 stars for their online reviews.

The email responses times for each individual company were recorded and compared with the other The Hills companies. The graph below displays the email response speeds of the top 5 The Hills companies to customers’ inquiries and requests for quotes. A scale of 1 to 5 indicates response speeds, with 1 reflecting quick responses, received within 6 hours and a score of 5 showing slower responses, generally received after 4 days.

Frost Air recorded medium email response times and were awarded with a rating of 3, which is a standard response time and similar to two other top 5 companies in The Hills area.

All the other top 5 The Hills-based air conditioning installation companies were found to offer good customer service standards, such as:

• Air Conditioning Guys were found to have excellent customer service standards, and recorded higher ratings in both phone and email categories than the other top 5 companies;
• AirOMania offers services outside of normal business hours, which is great for customers who work during the week;
• The AirOMania team also ask relevant questions and are friendly and helpful when dealing with customer inquiries;
• Endeavour Air Conditioning customers can choose to contact the friendly team by phone, email or via their online customer chat system on their website; and
• Calls to Relevant Air & Water are generally answered by a highly knowledgeable and experienced team member, who is happy to answer questions and discuss options.

Product range

Frost Air can supply and install leading brands air conditioners into residential, commercial or government spaces and specialise in custom building designs. Frost Air describe themselves as one of the market leaders in air conditioning, due to their innovative and technologically advanced products and services. The company supplies and installs high quality and energy efficient systems from leading brands, however they prefer Daikin and Fujitsu due to:

• Their energy efficient and value for money.
• Their comprehensive range of models and product options; and
• Their belief that they are some of the best air conditioners available in Australia.

The preferred brands of the other top 5 The Hills-based air conditioning installation companies vary, with:

• The Air Conditioning Guys preferring Daikin products due to their reputation for quality and fewer issues post installation;
• Endeavour Air Conditioning recommends Fujitsu, due to its affordable and reliable product range;
• AirOMania consider Daikin and Actron Air their best brands, due to their quality and reliable products; and
• Relevant Air & Water recommends Mitsubishi Electric and Daikin, due to their great after-sales service and good accessibility of spare parts

Technical expertise and experience

Each of the top 5 The Hills-based air conditioning installation companies were investigated regarding their technical expertise, experience and knowledge of the air conditioning industry.

The number one company, Frost Air was found to possess high levels of technical knowledge and experience, which set them apart from other companies and was demonstrated by:

• The company has been in operation since 1971 and has built a great understanding of the Sydney air conditioning industry and their customer needs;
• The company’s experience and knowledge is evident in the range of services they offer to their residential, commercial and government clients;
• Frost Air’s huge staff base, with over 50 professional staff members, who are able to undertake all forms of sales, service, maintenance and installation;
• They also have 20 service vehicles with experienced technicians, to assist with any warranty breakdowns and general service work;
• The company handles over 600 ducted air conditioners and 1500 split systems installations per year;
• Their 24 hour emergency breakdown repair service; and
• A 5-year warranty protection on parts and labour.

The technical experience and knowledge of the other top 5 The Hills-based air conditioning installation companies also were found to be at a high level, with the review team noting:

• Air Conditioning Guys’ experienced technicians can install and service all brands and models of air conditioning systems;
• The AirOMania team are highly experienced apartment installations and are knowledgeable about the specific requirements and considerations involved;
• The Endeavour Air Conditioning team can install and repair most types of air conditioning systems to a high standard; and
• Relevant Air & Water can install and repair all the air conditioning systems and brands they supply, for both residential and commercial customers.

Differences were found between companies regarding their warranty protections on their workmanship, with the workmanship warranties of the top 5 The Hills companies displayed in the graph below. The number one company, Frost Air and three other top 5 companies all offer a standard 5-year protection on their installation services.

Frost Air offers a comprehensive warranty program, with a standard 5 years manufacturer’s warranty and 5 year installation warranty guarantee. In addition, customers can submit a warranty claim online, on the Frost Air website.

Relevant Air and Water offered the lowest protection with only a 3-month guarantee. However, it is important to note that issues related to installation, generally arise soon after the work has been completed.

View our top 5 air con installation company in other cities around Australia via our Compare Air Conditioning home page.