Western Sydney

Air Conditioning Warehouse is the current top choice for air conditioning installation in Western Sydney

After a comprehensive review and comparison process, Air Conditioning Warehouse was found to be the current top air conditioning installation company in the Western Sydney. Our Air Conditioning Warehouse review team awarded this company with the top ranking based on their:

• Very affordable and reasonable pricing;
• Price flexibility through further discounts;
• Medium email response times;
• Good customer service standards by both email and phone;
• Great technical knowledge and experience; and
• Interest-free finance payment options for eligible customers

See Review

Covid-19 update

Covid-19 has significantly changed the way AC installers can engage with customers face-to-face. Western Sydney air conditioning installation companies have introduced policies to reduce the spread of Covid-19:

• Air Conditioning Warehouse are instituting sensible Covid-19 safety practices, increasing hygiene and social distancing practices.
• Relevant Air ask their staff to wear PPE, such as masks and gloves and have increased hygiene and safety practices
• Our Air Conditioning Guys review team found that this company ask their staff to complete an online Covid-19 course and they then communicate with customers to help them feel safe during Covid-19
• AirOMania ask their technicians to wear gloves or masks or other PPE, if requested to do so.
• Endeavour Air Conditioning can quote customers based on floor plans and photos and communicate with customers about safety and Covid-related issues.

Price

Air Conditioning Warehouse was found to hold one of the most affordable price ranges in the Western Sydney area. The company’s price range is extremely competitive in comparison to all the other top 5 Western Sydney air conditioning installation companies. Some interesting findings regarding Air Conditioning Warehouse’s pricing include:

• Air Conditioning Warehouse offer flexibility on their already affordable pricing through discounts, such as the price matching of competitors quotes;
• The Air Conditioning Warehouse’s friendly and helpful team can help customers access current manufacturers’ special deals and promotions; and
• The company was awarded with the top cost effectiveness rating amongst the top 5 companies in the Western Sydney area.

Each of the top 5 air conditioning installation companies in the Western Sydney area received a cost effectiveness rating, which are shown in the graph below. Air Conditioning Warehouse received the top cost effectiveness rating of 5 out of 5, which was the highest recorded rating out of all the top 5 air conditioning installation companies in the Western Sydney.

The other top 5 air conditioning companies in the Western Sydney area also were awarded wth good cost effectiveness, with some of their pricing features noted below:

• Both Air Conditioning Guys and Relevant Air & Water have standard market price ranges and are open to further discounts, like the price matching of competitors quotes;
• AirOMania offers interest-free finance payment options to eligible customers, as well as an affordable and competitive price range; and

Endeavour Air Conditioning are open to price matching competitors’ quotes, however the quotes need to detail the same products and installation considerations as their own quote.

Quotation system

As part of the review process, each of the Western Sydney air conditioning installation companies’ quotation systems were investigated and compared by the Compare Air Conditioning review team. Air Conditioning Warehouse’s quotation system was found to a solid and easy process, due to:

• Customers can receive a fully digital quote after providing floorplans or a basic price guide over the phone;
• Customers can also request a quote through an online form located on the Air Conditioning Warehouse website;
• Any initial quotes that are received from the company are subject to the on-site appraisal;
• Written quotes received from the company detail pricing by area or room, however their quotes were found to contain less details than other companies; and
• Air Conditioning Warehouse offer free on-site appraisals to their customers to provide more exact quotes.

The quotation systems of the other top 5 air conditioning companies in Western Sydney were reviewed and compared by the Compare Air Conditioning review team, with some interesting highlights noted below:

• The Relevant Air & Water team provide detailed quotes, so their customers can understand all the requirements and costs associated with the air conditioning system installation.
• Air Conditioning Guys provide detailed and itemised quotes;
• Customers contacting AirOMania by phone can speak immediately with an experienced team member or can request a quote through an online chat feature on the company’s website; and
• The Endeavour Air Conditioning team generally provide a detailed, digital quote, within 48 hours after receiving a quote request, with attached floorplans.

Customer Service

Each of the top 5 companies were contacted on several occasions in order to investigate their customer service standards. The graph below shows the customer service ratings for both email and over the phone, for the top 5 Western Sydney-based air conditioning installation companies.

The number one company, Air Conditioning Warehouse performed well in both phone and email, with the review team highlighting their helpful and friendly style of customer service. The customer service standards of the Air Conditioning Warehouse were demonstrated by:

• The Air Conditioning Warehouse team are able to provide services outside of regular business hours, with early morning and weekend availability for services;
• The company was recorded as having medium email response times to customer inquiries and request for quotes, with responses received generally within 48 hours;
• The Air Conditioning Warehouse team were easily contactable by email and phone; and
• They were awarded with an overall rating of 3.9 out of 5 for their customer service standards.

The email responses times in response to initial inquiries and request for quotes were recorded for each company. Each company was awarded with a response speed of between 1 to 5, as seen in the graph. Response times of 1, indicated a very quick response, within 6 hours and 5 reflects a slower response, generally received after 4 days.

The Air Conditioning Warehouse was recorded as having medium response speeds and were rated with a great score of 2, which was faster than three of other top 5 companies in Western Sydney.

All the top 5 air conditioning installation companies from the Western Sydney area were found to have strong customer service standards, with examples noted below:

• Relevant Air & Water customers can phone and speak with a knowledgeable team member, who can answer questions and discuss options regarding air conditioning;
• Air Conditioning Guys recorded very fast email response times and were described as being friendly and eager to help by phone;
• AirOMania operates from 8am to 8pm, 7 days a week, which is great for customers who require their services on weekends or outside of normal business hours; and
• Endeavour Air Conditioning customers can receive customer service not only by phone and email, but also by using the online chat feature on the company’s website.

Product range

The Air Conditioning Warehouse offers a wide range of air conditioning products from leading air conditioning manufacturers. However, the company prefers and recommends Fujitsu products, based on:

• Fujitsu’s reputation as being a reliable and economical brand; and
• Their Fujitsu customers report very few issues with the air conditioning products after installation.

The product ranges of the other top 5 air conditioning installation companies in the Western Sydney area vary, with:

• The team at Relevant Air & Water preferring Mitsubishi Electric and Daikin products, due to their great after-sales service and accessibility to spare parts;
• The Air Conditioning Guys recommend Daikin air conditioning products, based on their quality products and long standing reputation;
• AirOMania’s top air conditioning brands are Daikin and Actron Air, due to their quality and reliability; and
• Similarly, to Air Conditioning Warehouse, Endeavour Air Conditioning prefers and recommends Fujitsu, which is their top selling air conditioning brand

Technical expertise and experience

Each of the top 5 Western Sydney-based air conditioning installation companies were investigated in relation to their technical expertise and knowledge of the air conditioning industry.

All the companies were found to have great level of technical skills and knowledge.

The top company, Air Conditioning Warehouse has over 30 years of experience and high technical expertise in the air conditioning industry, with:

• Their team being experienced and certified technicians and the company holding relevant legislative certifications;
• A 1-year guarantee warranty on their workmanship;
• The Air Conditioning Warehouse team are able install and service a range of air conditioning systems and brands; and
• Their knowledgeable team members can answer a wide range of technical questions in detail.

The other top 5 Western Sydney- based air conditioning installation companies also were found to have good level of technical expertise and industry experience, with the review team finding:

• Our Relevant Air & Water review team consider their technician team to be very experienced and can install and repair any of the air conditioning system brands they supply;
• The Air Conditioning Guys’ technicians are knowledgeable and experienced and can install a range of air conditioning systems;
• Our AirOMania review team found this company to be highly experienced in apartment installations and have a good understanding the requirements and considerations that may be involved; and
• Our Endeavour Air Conditioning review determined that their team can install and repair most types of air conditioning systems.

Each of the top 5 Western Sydney companies that they offer a guarantee on their installation workmanship, should any issues arise after installation, as seen in the graph below. The top company, Air Conditioning Warehouse offers a one-year installation guarantee, with three of the other top 5 companies providing a higher 5-year protection on their installation services. Relevant Air and Water offered the lowest protection with only a 3-month guarantee, however generally problems arise soon after the installation has been completed.

View our top 5 air con installers in other locations around Australia via our Compare Air Conditioning home page.